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I have never had a problem with UBNT and RMA's past having to wait
for an item to get back in stock... Their RMA process and responsiveness, IMHO, is one of the best in the business. And I've done a fair number with them... On 6/26/2011 9:25 AM, Stuart Pierce wrote: I've always had good, really almost unquestionable, RMA response. They are very active in their forums and at times provide a flurry of emails even over the weekends. But what do I know, I only have a credibility of 3 on the forums.;) ---------- Original Message ---------------------------------- From: RickG <rgunder...@gmail.com> Reply-To: WISPA General List <wireless@wispa.org> Date: Sat, 25 Jun 2011 00:02:24 -0400The forums are good and then you got Ben :) On Fri, Jun 24, 2011 at 10:22 PM, Ben Moore <benjahmo...@gmail.com> wrote:Hi Tom, Please advise what RMA's you are having trouble with. Send to me here: ben.mo...@ubnt.com. Our RMA process is typically very good (we have heard from many customers that it is one of the better in the industry). Let me know RMA #'s and will look into this. Sorry for the trouble you have experienced. Regards, Ben On Fri, Jun 24, 2011 at 4:32 PM, Tom Sharples <tsharp...@qorvus.com>wrote:It is interesting. But I am just astonished that a company with annual sales in excess of $100M can't do a better job of supporting their customers. Relying on the forum and a couple of overworked CSRs is just ridiculous. I still can't get answers to my emails or returns of RMA'd items. Tom S. ----- Original Message ----- From: "Jeromie Reeves" <jree...@18-30chat.net> To: "WISPA General List" <wireless@wispa.org> Sent: Thursday, June 23, 2011 9:28 AM Subject: Re: [WISPA] UBNT files $200M IPOThat was a very interesting read. On Thu, Jun 23, 2011 at 5:51 AM, Mike Hammett <wispawirel...@ics-il.net wrote:http://www.bizjournals.com/sanjose/news/2011/06/20/ubiquiti-networks-files-200m-ipo.html-- ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com--------------------------------------------------------------------------------WISPA Wants You! Join today! http://signup.wispa.org/--------------------------------------------------------------------------------WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/--------------------------------------------------------------------------------WISPA Wants You! Join today! http://signup.wispa.org/--------------------------------------------------------------------------------WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/-------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/-------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/-- -RickG |
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