Ever radio we have sent back for RMA we have gotten a replacement (brand
new) radio within 2 weeks. We just follow the normal, published
procedures on the website.
Travis
Microserv
On 6/26/2011 11:23 AM, Tom Sharples wrote:
Maybe you're a bigger fish in their pond Rick, but I can only go from
my own experience. For example if you look at the forums, you'll see a
posting of mine from about two weeks ago, asking for help identifying
a 900Mhz Ubnt card based on the MAC address. Never got an answer
(except from another user who apparently didn't know) even tho I
separately sent an urgent email (6-14-2011, 9:34 AM) directly to Mike
Ford. No response. Last year, I sent a pair of DOA 2.4Ghz
nanostations in for RMA. Never heard back - they seem to have
vanished. And it ain't just me:
http://www.ubnt.com/forum/showthread.php?t=12389
Now I appreciate Ben's posting - and I will follow up with him - but I
should not have to post out here to get service.
Tom S.
On 6/26/2011 6:25 AM, Stuart Pierce wrote:
I've always had good, really almost unquestionable, RMA response. They are very
active in their forums and at times provide a flurry of emails even over the
weekends. But what do I know, I only have a credibility of 3 on the forums.
;)
---------- Original Message ----------------------------------
From: RickG<rgunder...@gmail.com>
Reply-To: WISPA General List<wireless@wispa.org>
Date: Sat, 25 Jun 2011 00:02:24 -0400
The forums are good and then you got Ben :)
On Fri, Jun 24, 2011 at 10:22 PM, Ben Moore<benjahmo...@gmail.com> wrote:
Hi Tom,
Please advise what RMA's you are having trouble with. Send to me here:
ben.mo...@ubnt.com. Our RMA process is typically very good (we have heard
from many customers that it is one of the better in the industry). Let me
know RMA #'s and will look into this. Sorry for the trouble you have
experienced.
Regards,
Ben
On Fri, Jun 24, 2011 at 4:32 PM, Tom Sharples<tsharp...@qorvus.com>wrote:
It is interesting. But I am just astonished that a company with annual
sales
in excess of $100M can't do a better job of supporting their customers.
Relying on the forum and a couple of overworked CSRs is just ridiculous. I
still can't get answers to my emails or returns of RMA'd items.
Tom S.
----- Original Message -----
From: "Jeromie Reeves"<jree...@18-30chat.net>
To: "WISPA General List"<wireless@wispa.org>
Sent: Thursday, June 23, 2011 9:28 AM
Subject: Re: [WISPA] UBNT files $200M IPO
That was a very interesting read.
On Thu, Jun 23, 2011 at 5:51 AM, Mike Hammett<wispawirel...@ics-il.net
wrote:
http://www.bizjournals.com/sanjose/news/2011/06/20/ubiquiti-networks-files-200m-ipo.html
--
-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
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