Don't email people that don't work there. On Jun 26, 2011 1:23 PM, "Tom Sharples" <[email protected]> wrote: > Maybe you're a bigger fish in their pond Rick, but I can only go from my > own experience. For example if you look at the forums, you'll see a > posting of mine from about two weeks ago, asking for help identifying a > 900Mhz Ubnt card based on the MAC address. Never got an answer (except > from another user who apparently didn't know) even tho I separately sent > an urgent email (6-14-2011, 9:34 AM) directly to Mike Ford. No > response. Last year, I sent a pair of DOA 2.4Ghz nanostations in for > RMA. Never heard back - they seem to have vanished. And it ain't just > me: http://www.ubnt.com/forum/showthread.php?t=12389 > Now I appreciate Ben's posting - and I will follow up with him - but I > should not have to post out here to get service. > > Tom S. > > > On 6/26/2011 6:25 AM, Stuart Pierce wrote: >> I've always had good, really almost unquestionable, RMA response. They are very active in their forums and at times provide a flurry of emails even over the weekends. But what do I know, I only have a credibility of 3 on the forums. >> >> ;) >> >> ---------- Original Message ---------------------------------- >> From: RickG<[email protected]> >> Reply-To: WISPA General List<[email protected]> >> Date: Sat, 25 Jun 2011 00:02:24 -0400 >> >>> The forums are good and then you got Ben :) >>> >>> On Fri, Jun 24, 2011 at 10:22 PM, Ben Moore<[email protected]> wrote: >>> >>>> Hi Tom, >>>> >>>> Please advise what RMA's you are having trouble with. Send to me here: >>>> [email protected]. Our RMA process is typically very good (we have heard >>>> from many customers that it is one of the better in the industry). Let me >>>> know RMA #'s and will look into this. Sorry for the trouble you have >>>> experienced. >>>> >>>> Regards, >>>> Ben >>>> >>>> On Fri, Jun 24, 2011 at 4:32 PM, Tom Sharples<[email protected] >wrote: >>>> >>>>> It is interesting. But I am just astonished that a company with annual >>>>> sales >>>>> in excess of $100M can't do a better job of supporting their customers. >>>>> Relying on the forum and a couple of overworked CSRs is just ridiculous. I >>>>> still can't get answers to my emails or returns of RMA'd items. >>>>> >>>>> Tom S. >>>>> >>>>> ----- Original Message ----- >>>>> From: "Jeromie Reeves"<[email protected]> >>>>> To: "WISPA General List"<[email protected]> >>>>> Sent: Thursday, June 23, 2011 9:28 AM >>>>> Subject: Re: [WISPA] UBNT files $200M IPO >>>>> >>>>> >>>>>> That was a very interesting read. >>>>>> >>>>>> On Thu, Jun 23, 2011 at 5:51 AM, Mike Hammett< [email protected] >>>>>> >>>>>> wrote: >>>>> http://www.bizjournals.com/sanjose/news/2011/06/20/ubiquiti-networks-files-200m-ipo.html >>>>>>> -- >>>>>>> >>>>>>> >>>>>>> ----- >>>>>>> Mike Hammett >>>>>>> Intelligent Computing Solutions >>>>>>> http://www.ics-il.com >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>> -------------------------------------------------------------------------------- >>>>>>> WISPA Wants You! 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