Yes. http://ubnt.com/forum/showthread.php?p=130161#post130161
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Sun, Jun 26, 2011 at 2:03 PM, Tom Sharples <[email protected]> wrote: > ** > You mean this guy: http://www.ubnt.com/forum/member.php?u=1 ? > > > > On 6/26/2011 10:32 AM, Josh Luthman wrote: > > Don't email people that don't work there. > On Jun 26, 2011 1:23 PM, "Tom Sharples" <[email protected]> wrote: > > Maybe you're a bigger fish in their pond Rick, but I can only go from my > > own experience. For example if you look at the forums, you'll see a > > posting of mine from about two weeks ago, asking for help identifying a > > 900Mhz Ubnt card based on the MAC address. Never got an answer (except > > from another user who apparently didn't know) even tho I separately sent > > an urgent email (6-14-2011, 9:34 AM) directly to Mike Ford. No > > response. Last year, I sent a pair of DOA 2.4Ghz nanostations in for > > RMA. Never heard back - they seem to have vanished. And it ain't just > > me: http://www.ubnt.com/forum/showthread.php?t=12389 > > Now I appreciate Ben's posting - and I will follow up with him - but I > > should not have to post out here to get service. > > > > Tom S. > > > > > > On 6/26/2011 6:25 AM, Stuart Pierce wrote: > >> I've always had good, really almost unquestionable, RMA response. They > are very active in their forums and at times provide a flurry of emails even > over the weekends. But what do I know, I only have a credibility of 3 on the > forums. > >> > >> ;) > >> > >> ---------- Original Message ---------------------------------- > >> From: RickG<[email protected]> > >> Reply-To: WISPA General List<[email protected]> > >> Date: Sat, 25 Jun 2011 00:02:24 -0400 > >> > >>> The forums are good and then you got Ben :) > >>> > >>> On Fri, Jun 24, 2011 at 10:22 PM, Ben Moore<[email protected]> > wrote: > >>> > >>>> Hi Tom, > >>>> > >>>> Please advise what RMA's you are having trouble with. Send to me here: > >>>> [email protected]. Our RMA process is typically very good (we have > heard > >>>> from many customers that it is one of the better in the industry). Let > me > >>>> know RMA #'s and will look into this. Sorry for the trouble you have > >>>> experienced. > >>>> > >>>> Regards, > >>>> Ben > >>>> > >>>> On Fri, Jun 24, 2011 at 4:32 PM, Tom Sharples<[email protected] > >wrote: > >>>> > >>>>> It is interesting. But I am just astonished that a company with > annual > >>>>> sales > >>>>> in excess of $100M can't do a better job of supporting their > customers. > >>>>> Relying on the forum and a couple of overworked CSRs is just > ridiculous. I > >>>>> still can't get answers to my emails or returns of RMA'd items. > >>>>> > >>>>> Tom S. > >>>>> > >>>>> ----- Original Message ----- > >>>>> From: "Jeromie Reeves"<[email protected]> > >>>>> To: "WISPA General List"<[email protected]> > >>>>> Sent: Thursday, June 23, 2011 9:28 AM > >>>>> Subject: Re: [WISPA] UBNT files $200M IPO > >>>>> > >>>>> > >>>>>> That was a very interesting read. > >>>>>> > >>>>>> On Thu, Jun 23, 2011 at 5:51 AM, Mike Hammett< > [email protected] > >>>>>> > >>>>>> wrote: > >>>>> > http://www.bizjournals.com/sanjose/news/2011/06/20/ubiquiti-networks-files-200m-ipo.html > >>>>>>> -- > >>>>>>> > >>>>>>> > >>>>>>> ----- > >>>>>>> Mike Hammett > >>>>>>> Intelligent Computing Solutions > >>>>>>> http://www.ics-il.com > >>>>>>> > >>>>>>> > >>>>>>> > >>>>>>> > >>>>>>> > >>>>> > -------------------------------------------------------------------------------- > >>>>>>> WISPA Wants You! 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