Maybe you're a bigger fish in their pond Rick, but I can only go from my
own experience. For example if you look at the forums, you'll see a
posting of mine from about two weeks ago, asking for help identifying a
900Mhz Ubnt card based on the MAC address. Never got an answer (except
from another user who apparently didn't know) even tho I separately sent
an urgent email (6-14-2011, 9:34 AM) directly to Mike Ford. No
response. Last year, I sent a pair of DOA 2.4Ghz nanostations in for
RMA. Never heard back - they seem to have vanished. And it ain't just
me: http://www.ubnt.com/forum/showthread.php?t=12389
Now I appreciate Ben's posting - and I will follow up with him - but I
should not have to post out here to get service.
Tom S.
On 6/26/2011 6:25 AM, Stuart Pierce wrote:
I've always had good, really almost unquestionable, RMA response. They are very
active in their forums and at times provide a flurry of emails even over the
weekends. But what do I know, I only have a credibility of 3 on the forums.
;)
---------- Original Message ----------------------------------
From: RickG<[email protected]>
Reply-To: WISPA General List<[email protected]>
Date: Sat, 25 Jun 2011 00:02:24 -0400
The forums are good and then you got Ben :)
On Fri, Jun 24, 2011 at 10:22 PM, Ben Moore<[email protected]> wrote:
Hi Tom,
Please advise what RMA's you are having trouble with. Send to me here:
[email protected]. Our RMA process is typically very good (we have heard
from many customers that it is one of the better in the industry). Let me
know RMA #'s and will look into this. Sorry for the trouble you have
experienced.
Regards,
Ben
On Fri, Jun 24, 2011 at 4:32 PM, Tom Sharples<[email protected]>wrote:
It is interesting. But I am just astonished that a company with annual
sales
in excess of $100M can't do a better job of supporting their customers.
Relying on the forum and a couple of overworked CSRs is just ridiculous. I
still can't get answers to my emails or returns of RMA'd items.
Tom S.
----- Original Message -----
From: "Jeromie Reeves"<[email protected]>
To: "WISPA General List"<[email protected]>
Sent: Thursday, June 23, 2011 9:28 AM
Subject: Re: [WISPA] UBNT files $200M IPO
That was a very interesting read.
On Thu, Jun 23, 2011 at 5:51 AM, Mike Hammett<[email protected]
wrote:
http://www.bizjournals.com/sanjose/news/2011/06/20/ubiquiti-networks-files-200m-ipo.html
--
-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
--------------------------------------------------------------------------------
WISPA Wants You! Join today!
http://signup.wispa.org/
--------------------------------------------------------------------------------
WISPA Wireless List: [email protected]
Subscribe/Unsubscribe:
http://lists.wispa.org/mailman/listinfo/wireless
Archives: http://lists.wispa.org/pipermail/wireless/
--------------------------------------------------------------------------------
WISPA Wants You! Join today!
http://signup.wispa.org/
--------------------------------------------------------------------------------
WISPA Wireless List: [email protected]
Subscribe/Unsubscribe:
http://lists.wispa.org/mailman/listinfo/wireless
Archives: http://lists.wispa.org/pipermail/wireless/
--------------------------------------------------------------------------------
WISPA Wants You! Join today!
http://signup.wispa.org/
--------------------------------------------------------------------------------
WISPA Wireless List: [email protected]
Subscribe/Unsubscribe:
http://lists.wispa.org/mailman/listinfo/wireless
Archives: http://lists.wispa.org/pipermail/wireless/
--------------------------------------------------------------------------------
WISPA Wants You! Join today!
http://signup.wispa.org/
--------------------------------------------------------------------------------
WISPA Wireless List: [email protected]
Subscribe/Unsubscribe:
http://lists.wispa.org/mailman/listinfo/wireless
Archives: http://lists.wispa.org/pipermail/wireless/
--
-RickG
________________________________________________________________
Sent via the WebMail system at avolve.net
--------------------------------------------------------------------------------
WISPA Wants You! Join today!
http://signup.wispa.org/
--------------------------------------------------------------------------------
WISPA Wireless List: [email protected]
Subscribe/Unsubscribe:
http://lists.wispa.org/mailman/listinfo/wireless
Archives: http://lists.wispa.org/pipermail/wireless/
No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 9.0.901 / Virus Database: 271.1.1/3726 - Release Date: 06/25/11
11:34:00
--------------------------------------------------------------------------------
WISPA Wants You! Join today!
http://signup.wispa.org/
--------------------------------------------------------------------------------
WISPA Wireless List: [email protected]
Subscribe/Unsubscribe:
http://lists.wispa.org/mailman/listinfo/wireless
Archives: http://lists.wispa.org/pipermail/wireless/
