I am the catchall so I forward it to who should take care of it. But ya, that's why he wouldn't answer you :) On Jun 26, 2011 2:15 PM, "Tom Sharples" <[email protected]> wrote: > I was not aware of that. If one of my employees leaves, we forward his > company email address to another employee. > > Tom S. > > > On 6/26/2011 11:06 AM, Josh Luthman wrote: >> Yes. http://ubnt.com/forum/showthread.php?p=130161#post130161 >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> >> On Sun, Jun 26, 2011 at 2:03 PM, Tom Sharples <[email protected] >> <mailto:[email protected]>> wrote: >> >> You mean this guy: http://www.ubnt.com/forum/member.php?u=1 ? >> >> >> >> On 6/26/2011 10:32 AM, Josh Luthman wrote: >>> >>> Don't email people that don't work there. >>> >>> On Jun 26, 2011 1:23 PM, "Tom Sharples" <[email protected] >>> <mailto:[email protected]>> wrote: >>> > Maybe you're a bigger fish in their pond Rick, but I can only >>> go from my >>> > own experience. For example if you look at the forums, you'll >>> see a >>> > posting of mine from about two weeks ago, asking for help >>> identifying a >>> > 900Mhz Ubnt card based on the MAC address. Never got an answer >>> (except >>> > from another user who apparently didn't know) even tho I >>> separately sent >>> > an urgent email (6-14-2011, 9:34 AM) directly to Mike Ford. No >>> > response. Last year, I sent a pair of DOA 2.4Ghz nanostations >>> in for >>> > RMA. Never heard back - they seem to have vanished. And it >>> ain't just >>> > me: http://www.ubnt.com/forum/showthread.php?t=12389 >>> > Now I appreciate Ben's posting - and I will follow up with him >>> - but I >>> > should not have to post out here to get service. >>> > >>> > Tom S. >>> > >>> > >>> > On 6/26/2011 6:25 AM, Stuart Pierce wrote: >>> >> I've always had good, really almost unquestionable, RMA >>> response. They are very active in their forums and at times >>> provide a flurry of emails even over the weekends. But what do I >>> know, I only have a credibility of 3 on the forums. >>> >> >>> >> ;) >>> >> >>> >> ---------- Original Message ---------------------------------- >>> >> From: RickG<[email protected] <mailto:[email protected]>> >>> >> Reply-To: WISPA General List<[email protected] >>> <mailto:[email protected]>> >>> >> Date: Sat, 25 Jun 2011 00:02:24 -0400 >>> >> >>> >>> The forums are good and then you got Ben :) >>> >>> >>> >>> On Fri, Jun 24, 2011 at 10:22 PM, Ben >>> Moore<[email protected] <mailto:[email protected]>> wrote: >>> >>> >>> >>>> Hi Tom, >>> >>>> >>> >>>> Please advise what RMA's you are having trouble with. Send >>> to me here: >>> >>>> [email protected] <mailto:[email protected]>. Our RMA >>> process is typically very good (we have heard >>> >>>> from many customers that it is one of the better in the >>> industry). Let me >>> >>>> know RMA #'s and will look into this. Sorry for the trouble >>> you have >>> >>>> experienced. >>> >>>> >>> >>>> Regards, >>> >>>> Ben >>> >>>> >>> >>>> On Fri, Jun 24, 2011 at 4:32 PM, Tom >>> Sharples<[email protected] <mailto:[email protected]>>wrote: >>> >>>> >>> >>>>> It is interesting. But I am just astonished that a company >>> with annual >>> >>>>> sales >>> >>>>> in excess of $100M can't do a better job of supporting >>> their customers. >>> >>>>> Relying on the forum and a couple of overworked CSRs is >>> just ridiculous. I >>> >>>>> still can't get answers to my emails or returns of RMA'd items. >>> >>>>> >>> >>>>> Tom S. >>> >>>>> >>> >>>>> ----- Original Message ----- >>> >>>>> From: "Jeromie Reeves"<[email protected] >>> <mailto:[email protected]>> >>> >>>>> To: "WISPA General List"<[email protected] >>> <mailto:[email protected]>> >>> >>>>> Sent: Thursday, June 23, 2011 9:28 AM >>> >>>>> Subject: Re: [WISPA] UBNT files $200M IPO >>> >>>>> >>> >>>>> >>> >>>>>> That was a very interesting read. >>> >>>>>> >>> >>>>>> On Thu, Jun 23, 2011 at 5:51 AM, Mike >>> Hammett<[email protected] <mailto:[email protected]> >>> >>>>>> >>> >>>>>> wrote: >>> >>>>> >>> http://www.bizjournals.com/sanjose/news/2011/06/20/ubiquiti-networks-files-200m-ipo.html >>> >>>>>>> -- >>> >>>>>>> >>> >>>>>>> >>> >>>>>>> ----- >>> >>>>>>> Mike Hammett >>> >>>>>>> Intelligent Computing Solutions >>> >>>>>>> http://www.ics-il.com >>> >>>>>>> >>> >>>>>>> >>> >>>>>>> >>> >>>>>>> >>> >>>>>>> >>> >>>>> >>> -------------------------------------------------------------------------------- >>> >>>>>>> WISPA Wants You! 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