We've used a few Trango, no SAF, and one Dragonwave. We had one of the Trango units recieve a near-lightning strike, which completely killed it. We sent it in, and they fixed it for $600, (out of warranty). We put it back up, and it failed about six months later. We sent it in, and we had it back fixed from Trango under warranty, (since they had just repaired it six month before), in four business days. Their support so far seems pretty quick, and $600 for a lightning repair seems reasonable.
Dragonwave was a total pain. The link was a fair amount more expensive than Trango, and when the ODU broke out-of-warranty, they told us we had to buy a new ODU -- for $5,000. It's now sitting out in my warehouse, has been for over a year. Still don't know why that ODU broke, they just said it was bad. I still think that the whole licensed link scene is a bit overpriced. I'd put them up like hotcakes if we could do 250mbps for $5k, installed. But, then, so would everyone else. Kevin ----- Original Message ----- From: Kevin Owen To: WISPA General List Sent: Friday, November 02, 2012 8:03 AM Subject: Re: [WISPA] SAF vs Trango At First Step we started deploying DragonWave units long ago and in an effort to keep the network somewhat consistent, we have been installing them ever since. (~ 100 paths installed) We have been very happy with the product and support. I am curious for those of you that are evaluating Trango vs. SAF, have you considered DragonWave? If you have ruled them out can you share why? They do only have a one year standard warranty but when we evaluated bids for large project a few years ago, the vendor for SAF at the time was only offering a 3 year standard warranty. Thanks, Kevin From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Friday, November 02, 2012 6:49 AM To: can...@believewireless.net; WISPA General List Subject: Re: [WISPA] SAF vs Trango Why are you doing all new links with SAF is the question being asked here. I'm actually deciding on Trango vs SAF right now. Once I start with one vendor I want to stick with it for all future links to reduce the different spares. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Fri, Nov 2, 2012 at 8:44 AM, can...@believewireless.net <p...@believewireless.net> wrote: All things equal, SAF has a 5 year warranty and fantastic tech support. We have both Trango and SAF in our network and now all new links are SAF exclusively. _______________________________________________ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ------------------------------------------------------------------------------ _______________________________________________ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
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