We actually sent it back directly to Dragonwave, and they said it was an older unit with limited stock. It was $4200 for the new unit, and $800 for "assessing" the broken unit.
Kevin ----- Original Message ----- From: "Kevin Owen" <[email protected]> To: "WISPA General List" <[email protected]> Sent: Saturday, November 03, 2012 8:17 AM Subject: Re: [WISPA] SAF vs Trango > Exactly my point. It doesn't make sense that someone representing > Dragonwave would state this is a $5k repair, not saying it didn't happen, > just saying it doesn't make sense to me. Even DragonWave, which I think > has the perception of being higher priced, shouldn't have a one side $5k > repair/ replace on an ODU. > > The last time I priced a DragonWave path and a Trango path side by side, > they were very close in price so at least at the time, DragonWave wasn't > particularly out of line with the others in this space. > > Kevin > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of Mike Hammett > Sent: Saturday, November 03, 2012 9:02 AM > To: WISPA General List > Subject: Re: [WISPA] SAF vs Trango > > Hell, other vendors that have been in teh sapce a long time are just over > that for the entire link (including dishes). > > > > ----- > Mike Hammett > Intelligent Computing Solutions > http://www.ics-il.com > > ----- Original Message ----- > From: "Kevin Owen" <[email protected]> > To: "WISPA General List" <[email protected]> > Sent: Friday, November 2, 2012 1:20:49 PM > Subject: Re: [WISPA] SAF vs Trango > > > > > > Yikes, > > > > That doesn’t sound good from DragonWave’s perspective. At $5k, that is > nearly the cost for the entire radio path, (not counting antennas, PONE, > etc) Can’t imagine why they would charge such a price. Were you working > directly with DragonWave or through a vendor? We do most of our DragonWave > purchasing through Tessco. > > > > Kevin > > > > > > > > From: [email protected] [mailto:[email protected]] On > Behalf Of Kevin Sullivan > Sent: Friday, November 02, 2012 11:12 AM > To: WISPA General List > Subject: Re: [WISPA] SAF vs Trango > > > > > We've used a few Trango, no SAF, and one Dragonwave. We had one of the > Trango units recieve a near-lightning strike, which completely killed it. > We sent it in, and they fixed it for $600, (out of warranty). We put it > back up, and it failed about six months later. We sent it in, and we had > it back fixed from Trango under warranty, (since they had just repaired it > six month before), in four business days. Their support so far seems > pretty quick, and $600 for a lightning repair seems reasonable. > > > > > > Dragonwave was a total pain. The link was a fair amount more expensive > than Trango, and when the ODU broke out-of-warranty, they told us we had > to buy a new ODU -- for $5,000. It's now sitting out in my warehouse, has > been for over a year. Still don't know why that ODU broke, they just said > it was bad. > > > > > > I still think that the whole licensed link scene is a bit overpriced. I'd > put them up like hotcakes if we could do 250mbps for $5k, installed. But, > then, so would everyone else. > > > > > > Kevin > > > > > ----- Original Message ----- > > > From: Kevin Owen > > > To: WISPA General List > > > Sent: Friday, November 02, 2012 8:03 AM > > > Subject: Re: [WISPA] SAF vs Trango > > > > > At First Step we started deploying DragonWave units long ago and in an > effort to keep the network somewhat consistent, we have been installing > them ever since. (~ 100 paths installed) We have been very happy with the > product and support. I am curious for those of you that are evaluating > Trango vs. SAF, have you considered DragonWave? If you have ruled them out > can you share why? They do only have a one year standard warranty but when > we evaluated bids for large project a few years ago, the vendor for SAF at > the time was only offering a 3 year standard warranty. > > > > Thanks, > > > Kevin > > > > > > > From: [email protected] [ mailto:[email protected] ] On > Behalf Of Josh Luthman > Sent: Friday, November 02, 2012 6:49 AM > To: [email protected] ; WISPA General List > Subject: Re: [WISPA] SAF vs Trango > > > > Why are you doing all new links with SAF is the question being asked here. > I'm actually deciding on Trango vs SAF right now. Once I start with one > vendor I want to stick with it for all future links to reduce the > different spares. > > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > On Fri, Nov 2, 2012 at 8:44 AM, [email protected] < > [email protected] > wrote: > > All things equal, SAF has a 5 year warranty and fantastic tech support. We > have both Trango and SAF in our network and now all new links are SAF > exclusively. > > > > _______________________________________________ > Wireless mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > _______________________________________________ > Wireless mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/wireless > _______________________________________________ > Wireless mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/wireless > _______________________________________________ > Wireless mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/wireless > _______________________________________________ > Wireless mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/wireless > _______________________________________________ Wireless mailing list [email protected] http://lists.wispa.org/mailman/listinfo/wireless
