RE: Telstraclear boo boo
OI! I did NOT say that! Get your quoting right! *GLARE* -Original Message- From: Christopher Sawtell [mailto:[EMAIL PROTECTED] Sent: Thursday, 20 October 2005 10:35 a.m. To: linux-users@it.canterbury.ac.nz Subject: Re: Telstraclear boo boo On Thursday 20 October 2005 08:50, Craig FALCONER wrote: but they could've sent emails out as a warning at least. That would have been nice, but remember that their purpose in life is to yield the maximum possible return on their shareholder's investments. Being nice costs money, so is not part of their business plan. If they really want to be a cool ISP they might consider redesigning their aesthetically beautiful, but functionally awful web site. It would be nice if it includee a RSS news feed for the vital service messages, and the traffic volume consumption. On second thoughts, perhaps no. The corporate marketing spivs would not be able resist the temptation to put adverts on it. -- CS
Re: Telstraclear boo boo
On Thu 20 Oct 2005 10:43:19 NZDT +1300, Craig FALCONER wrote: OI! I did NOT say that! Get your quoting right! Well your top-posting and bad quoting style was asking for it. Volker -- Volker Kuhlmann is possibly list0570 with the domain in header http://volker.dnsalias.net/ Please do not CC list postings to me.
Errors in quoting was RE: Telstraclear boo boo
A simple whoops! Sorry! would be fine thanks. -Original Message- From: Volker Kuhlmann [mailto:[EMAIL PROTECTED] Sent: Friday, 21 October 2005 8:43 a.m. To: linux-users@it.canterbury.ac.nz Subject: Re: Telstraclear boo boo On Thu 20 Oct 2005 10:43:19 NZDT +1300, Craig FALCONER wrote: OI! I did NOT say that! Get your quoting right! Well your top-posting and bad quoting style was asking for it. Volker
RE: Telstraclear boo boo
Blah blah blah. Does anyone know what the actual technical geek-type fault is causing this? We had connection from 1830 Wed till 0800 Thu, then its down again. Even the pogging help desk don't know the answers. I'm going to go home and get a dialup modem now -Original Message- From: Nick Rout [mailto:[EMAIL PROTECTED] Sent: Wednesday, 19 October 2005 11:26 a.m. To: linux-users@it.canterbury.ac.nz Subject: Re: Telstraclear boo boo IMHO a customer should not have to go to the homepage of their isp to see a service announcement. Its simple enough for an isp to email their customers. Most people on broadband connections get their email in (almost) real time. I almost never visit paradise or orcon's home page. On Wed, 19 Oct 2005 10:17:16 +1200 Andrew Errington wrote: On Paradise's home page was a statement that there would be an outage on the cable modem service from 00:01 for up to 6 hours on the morning of Wednesday 19th October. It's been there for a while. If you can't be bothered to read the homepage periodically for customer service announcements then you shouldn't complain. Not only that, but the message is still up on the home page so you could have seen it after the fact. -- Nick Rout [EMAIL PROTECTED]
RE: Telstraclear boo boo
We got a paper mail saying 0001 till 0600 on the 19th However its gone down again today from 0800 so you won't get this. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Wednesday, 19 October 2005 1:20 p.m. To: linux-users@it.canterbury.ac.nz Subject: Re: Telstraclear boo boo I only knew about it 'cause i went to channel 63 and it was there in a box with black boarder around it. Also it was on their web site (telstraclear) and on Paradises. but they could've sent emails out as a warning at least. Quoting Volker Kuhlmann [EMAIL PROTECTED]: Telstraclear killed my internet at 1:52 this morning, and it's still dead. Apparently they did some scheduled network upgrade with Sky etc (it annoys me they never bother to tell anyone), and when they finished at 6 or so, people with a Surfboard cable modem found they couldn't log in any more. Does anyone know any more? I'm glad right I'm not one of the engineers rotating with a raised adrenalin level right now... At least POTS still works. Volker -- Volker Kuhlmann is possibly list0570 with the domain in header http://volker.dnsalias.net/ Please do not CC list postings to me.
Re: Telstraclear boo boo
On Thu, 20 Oct 2005 08:52, you wrote: Blah blah blah. Does anyone know what the actual technical geek-type fault is causing this? We had connection from 1830 Wed till 0800 Thu, then its down again. Even the pogging help desk don't know the answers. I'm going to go home and get a dialup modem now Mine is fine. I checked my ftp logs for last night too, and everything was going up as it should. I did send a message to this list on the 12th Oct, asking about browsing problems The document contains no data, and a few people stated they had the same problem. I did not call Paradise, and there was nothing on their network status page. On the 14th October there was a Yellow status for national and international browsing, and indeed I was still noticing problems. The thing the other night was a scheduled outage. I am not unhappy about that because I read about it on the ISP homepage and knew it was going to happen. I have not noticed any other problems since then. I suspect that the problems last week were caused by tinkering and testing in advance of whatever was planned for the outage period. I also expect some fallout now because of that. I have not called Paradise as I don't currently have a problem, however, if I do then I can point out the other problems just so I can say this is not an isolated incident. I guess this is as good a place as any to collate reports about the cable service, but don't forget, we are just a small percentage of Paradise's customers. Andy
Re: Telstraclear boo boo
On Thursday 20 October 2005 08:50, Craig FALCONER wrote: but they could've sent emails out as a warning at least. That would have been nice, but remember that their purpose in life is to yield the maximum possible return on their shareholder's investments. Being nice costs money, so is not part of their business plan. If they really want to be a cool ISP they might consider redesigning their aesthetically beautiful, but functionally awful web site. It would be nice if it includee a RSS news feed for the vital service messages, and the traffic volume consumption. On second thoughts, perhaps no. The corporate marketing spivs would not be able resist the temptation to put adverts on it. -- CS
Re: Telstraclear boo boo
On Thu, 20 Oct 2005 10:35, Christopher Sawtell wrote: On Thursday 20 October 2005 08:50, Craig FALCONER wrote: but they could've sent emails out as a warning at least. That would have been nice, but remember that their purpose in life is to yield the maximum possible return on their shareholder's investments. Being nice costs money, so is not part of their business plan. A well accepted business maxim is that it costs less to keep existing customers than to get new ones. When will they learn this? -- Regards, Robert -- Robert Fisher (aka - Rob, Bob, Robbie, Robbo, Fish) FishNet Computer Electrical Services www.fisher.net.nz Phone: 03 383 5807 Mobile: 027 477 3356
Re: Telstraclear boo boo
However its gone down again today from 0800 so you won't get this. It was fine for me each time cron downloaded emails avery 10 minutes. This time lucky ;) Someone from Telstraparadise called me yesterday evening to check whether my modem was going again (nice, and it was, after 17h) and said there had been a power failure, with a surge when it came back on that destroyed a pile of equipment. No mention of scheduled outage, but both may well have been consecutive. What's unimpressive is networkstatus.telstraclear.co.nz, I mean why have it in the first place if it takes 13 hours (2:00 - 15:00) to note major problems when nothing goes. Especially when one has known for some time in advance that nothing will go... Today it seems a bit more uptodate though. Volker -- Volker Kuhlmann is possibly list0570 with the domain in header http://volker.dnsalias.net/ Please do not CC list postings to me.
Re: Telstraclear boo boo
On Thursday 20 October 2005 08:52, Craig FALCONER wrote: Blah blah blah. Does anyone know what the actual technical geek-type fault is causing this? We had connection from 1830 Wed till 0800 Thu, then its down again. That's odd. It works for me and we are on the same sub-net. vis:- [EMAIL PROTECTED] ~ $ ping apple.com -c 1 PING apple.com (17.254.3.183) 56(84) bytes of data. 64 bytes from apple.com (17.254.3.183): icmp_seq=1 ttl=44 time=163 ms --- apple.com ping statistics --- 1 packets transmitted, 1 received, 0% packet loss, time 0ms rtt min/avg/max/mdev = 163.845/163.845/163.845/0.000 ms [ ... ] -- CS
Re: Telstraclear boo boo
Andrew Errington wrote: On Wed, 19 Oct 2005 10:54, you wrote: Telstraclear killed my internet at 1:52 this morning, and it's still dead. Apparently they did some scheduled network upgrade with Sky etc (it annoys me they never bother to tell anyone), and when they finished at 6 or so, people with a Surfboard cable modem found they couldn't log in any more. Does anyone know any more? On Paradise's home page was a statement that there would be an outage on the cable modem service from 00:01 for up to 6 hours on the morning of Wednesday 19th October. It's been there for a while. If you can't be bothered to read the homepage periodically for customer service announcements then you shouldn't complain. Mine went out at ~1:33am. Yes it was nice that they have it on their home page except I don't check their home page. Only thing I use the Paradise home page for is to get to the traffic usage page (usually with Lynx where you don't get that main frame anyway). A RSS feed for outages/problems would be much better. And long after 6am the connection was still down anyway (didn't come back up until ~18:45, although it may have been earlier but that's after I got home and power-cycled the modem). What I did check was the Network Status page (with my cellphone first before I got to work, hate to think how much that cost) which every time I checked on Wednesday said that there were no problems even though I knew of two cable modems on different sides of Christchurch that weren't going. But I didn't really put much faith in the Network Status page because the first time I checked it it was 7:33am (by my watch and the web page) and it said that it was last updated at 8am!! Oh well. It's going again now. Just have to wait a bit and see how many mailing lists I have been unsubscribed from because my email didn't go through in a timely manner.
Re: Telstraclear boo boo
On 10/19/05, Volker Kuhlmann [EMAIL PROTECTED] wrote: Telstraclear killed my internet at 1:52 this morning, and it's stilldead. Apparently they did some scheduled network upgrade with Sky etc (it annoys me they never bother to tell anyone), and when they finishedat 6 or so, people with a Surfboard cable modem found they couldn't login any more. Does anyone know any more? On the KAOS list and IRC channel there was an apology/warning from one of thepeople involved, if you like I can try and remember who it was and ask? Apologies, if I'd been awake at the time I could have forwarded the warning here. --Slosh
Re: Telstraclear boo boo
On Wed, 19 Oct 2005 10:54, you wrote: Telstraclear killed my internet at 1:52 this morning, and it's still dead. Apparently they did some scheduled network upgrade with Sky etc (it annoys me they never bother to tell anyone), and when they finished at 6 or so, people with a Surfboard cable modem found they couldn't log in any more. Does anyone know any more? I'm glad right I'm not one of the engineers rotating with a raised adrenalin level right now... At least POTS still works. Volker Volker, On Paradise's home page was a statement that there would be an outage on the cable modem service from 00:01 for up to 6 hours on the morning of Wednesday 19th October. It's been there for a while. If you can't be bothered to read the homepage periodically for customer service announcements then you shouldn't complain. Not only that, but the message is still up on the home page so you could have seen it after the fact. That notwithstanding, it's strange that your service is still not working. I have a surfboard cable modem and I started using email and web etc. this morning and it was all working properly. In fact I just checked my logs for uploading weather data (which happens every hour) and it seems that all ftp sessions overnight completed successfully. Maybe they announced a blanket outage but only took down certain parts of their network? Hope it's back for you soon. A
Re: Telstraclear boo boo
IMHO a customer should not have to go to the homepage of their isp to see a service announcement. Its simple enough for an isp to email their customers. Most people on broadband connections get their email in (almost) real time. I almost never visit paradise or orcon's home page. On Wed, 19 Oct 2005 10:17:16 +1200 Andrew Errington wrote: On Paradise's home page was a statement that there would be an outage on the cable modem service from 00:01 for up to 6 hours on the morning of Wednesday 19th October. It's been there for a while. If you can't be bothered to read the homepage periodically for customer service announcements then you shouldn't complain. Not only that, but the message is still up on the home page so you could have seen it after the fact. -- Nick Rout [EMAIL PROTECTED]
Re: Telstraclear boo boo
On Wed, 19 Oct 2005 11:26, Nick Rout wrote: Its simple enough for an isp to email their customers. I totally agree. Most people on broadband connections get their email in (almost) real time. I almost never visit paradise or orcon's home page. Same here. I recently had a similar experience with Orcon. They had posted on their home page too but surely an email would have been better rather than me wasting time trying to analyse the problem at my end (when the problem was at the other end). -- Regards, Robert -- Robert Fisher (aka - Rob, Bob, Robbie, Robbo, Fish) FishNet Computer Electrical Services www.fisher.net.nz Phone: 03 383 5807 Mobile: 027 477 3356
Re: Telstraclear boo boo
No. You are assuming that: a) The customer uses the ISP's email service or b) the customer has provided a real email address to the ISP for such a purpose and c) the customer has not set up a spam filter to filter out all the helpful messages and special offers from said ISP There's nothing in the TC about announcing outages, so there's no reason to expect any notification. In fact the only thing they say they will send to you is an account for services used. A On Wed, 19 Oct 2005 11:26, you wrote: IMHO a customer should not have to go to the homepage of their isp to see a service announcement. Its simple enough for an isp to email their customers. Most people on broadband connections get their email in (almost) real time. I almost never visit paradise or orcon's home page. On Wed, 19 Oct 2005 10:17:16 +1200 Andrew Errington wrote: On Paradise's home page was a statement that there would be an outage on the cable modem service from 00:01 for up to 6 hours on the morning of Wednesday 19th October. It's been there for a while. If you can't be bothered to read the homepage periodically for customer service announcements then you shouldn't complain. Not only that, but the message is still up on the home page so you could have seen it after the fact.
Re: Telstraclear boo boo
On Wed, 19 Oct 2005 12:05, Andrew Errington wrote: No. You are assuming that: a) The customer uses the ISP's email service or b) the customer has provided a real email address to the ISP for such a purpose and c) the customer has not set up a spam filter to filter out all the helpful messages and special offers from said ISP There's nothing in the TC about announcing outages, So what? so there's no reason to expect any notification. Yes there is - I call it Good customer service. I also would put it into the common sense category - but then common sense does not seem to be very common these days. -- Regards, Robert -- Robert Fisher (aka - Rob, Bob, Robbie, Robbo, Fish) FishNet Computer Electrical Services www.fisher.net.nz Phone: 03 383 5807 Mobile: 027 477 3356
Re: Telstraclear boo boo
On Wed, 19 Oct 2005 11:05:17 +1200 Andrew Errington wrote: No. You are assuming that: a) The customer uses the ISP's email service every ISP I know gives the customer one email address, and you are foolish if you don't fetch that mail periodically, as its the obvious way for the ISP to cantact you. You should fetch the mail even if you don't use [EMAIL PROTECTED] as your main email address. or b) the customer has provided a real email address to the ISP for such a purpose and c) the customer has not set up a spam filter to filter out all the helpful messages and special offers from said ISP yes good point There's nothing in the TC about announcing outages, so there's no reason to expect any notification. In fact the only thing they say they will send to you is an account for services used. Implying that the term Service in Internet Service Provider means about the same as it does these days at the Service Station. A -- Nick Rout [EMAIL PROTECTED]
Re: Telstraclear boo boo
Yes. I agree with you all. My point was there's no point in complaining here about something you were never offered. Just because you think it's simple and obvious doesn't mean that someone else does. If you think it's a reasonable enough thing then call Paradise Customer Services and ask them. Better still, write a letter. If you don't get what you want then find another ISP that will give it to you. A
Re: Telstraclear boo boo
I only knew about it 'cause i went to channel 63 and it was there in a box with black boarder around it. Also it was on their web site (telstraclear) and on Paradises. but they could've sent emails out as a warning at least. Quoting Volker Kuhlmann [EMAIL PROTECTED]: Telstraclear killed my internet at 1:52 this morning, and it's still dead. Apparently they did some scheduled network upgrade with Sky etc (it annoys me they never bother to tell anyone), and when they finished at 6 or so, people with a Surfboard cable modem found they couldn't log in any more. Does anyone know any more? I'm glad right I'm not one of the engineers rotating with a raised adrenalin level right now... At least POTS still works. Volker -- Volker Kuhlmann is possibly list0570 with the domain in header http://volker.dnsalias.net/ Please do not CC list postings to me.
Re: Telstraclear boo boo
I never complained about *that* there is an outage, things happen (though it's now approaching 12 hours), I asked whether anyone knew any interesting details about why (by the sound of the techie) almost all Surfboard modems aren't reconnecting. On Paradise's home page was a statement that there would be an outage on the cable modem service from 00:01 for up to 6 hours on the morning of Wednesday 19th October. It's been there for a while. If you can't be bothered Let's improve the tone a bit. It's not a question whether I can be bothered, it's a question of knowing there's an announcement there. To the best of my knowledge, there never has been one before (and my custom to Paradise goes back some years), and I have otherwise plain no reason to visit paradise.net.nz other than for the occasional webmail, and ISP settings, both bookmarked. networkstatus.telstraclear.co.nz has consistently shown no known problems all morning, which is plain incompetent, though I suppose you'll argue the problem's not with Telstra, never mind that they damn well know who my cable ISP is and that I pay my money to them. Considering that service providers don't usually have a problem making sure I know of any new services they offer, it's disorganised they can't send a disruption announcement. I'm not getting into bush lawyer arguments about TCs. Saying to sign up with a better ISP is a cheap quip, you very well know that fast internet alternatives are limited and all suck one way or another. All in all cable is among the top. Volker -- Volker Kuhlmann is possibly list0570 with the domain in header http://volker.dnsalias.net/ Please do not CC list postings to me.
Re: Telstraclear boo boo
[EMAIL PROTECTED] wrote: I only knew about it 'cause i went to channel 63 and it was there in a box with black boarder around it. Also it was on their web site (telstraclear) and on Paradises. but they could've sent emails out as a warning at least. Apparently they sent a snail-mail letter to all their business customers informing them of the outage, and I'm told it was posted on several newsgroups (don't know which ones). David -- James found Spider-Man 2 to be quite an average movie, like a superhero episode of Dawson's Creek, but not from the excellent first season, nor from the horrible final seasons, but rather from somewhere in the mid-run of the show, when it wasn't as good as it used to be but it didn't totally suck yet.
Re: Telstraclear boo boo
snip There's nothing in the TC about announcing outages, so there's no reason to expect any notification. In fact the only thing they say they will send to you is an account for services used. There used to be an option to subscribe to such announcements before they became part of a large corporate entity that couldn't give a fig and their 'service' dropped to a level so very much lower than it was when they were (in my opinion) the best damned ISP on the planet (which they sure as heck aren't these days, cable or no cable!)
Re: Telstraclear boo boo
On 19/10/05, Nick Rout wrote: every ISP I know gives the customer one email address, and you are foolish if you don't fetch that mail periodically, as its the obvious way for the ISP to cantact you. You should fetch the mail even if you don't use [EMAIL PROTECTED] as your main email address. Oh the ear-bashings I've had from customers who didn't check their ISP-given email address so they didn't get their broadband usage warnings or credit card expiry warning. You'd be surprised how many customers think we need to psychicly determine that they have a hotmail address which they use instead. OTOH, if they connect through us we *could* sniff their traffic to determine what hotmail or yahoo address they use. Maybe non-techies think it's trivial to find out their actually day-to-day email address that way. My head hurts. Yuri The Call Centre Lacky/Whipping Boy (On annual leave, thankfully, or I might have caught Volker's ear-bashing when he called his ISP) -- ** WARNING to mailing list repliers ** Gmail over-rides Reply-To: field. Check your To: address before sending reply to this post.
