Re: [Bes-admins] User wants all Corporate email sent out via his POP Account

2009-04-24 Thread Rich Fleming
I'm with Joseph on this... unless I'm also missing something. From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Friday, April 24, 2009 5:09 PM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] User wants

Re: [Bes-admins] Multiple calendars - wireless sync

2009-05-27 Thread Rich Fleming
Google Sync for Google Calendar. -Original Message- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Berliner, Brian Sent: Wednesday, May 27, 2009 4:55 PM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] Multiple

Re: [Bes-admins] Question Re Emails Not Showing up on blackberry

2009-06-03 Thread Rich Fleming
Does the user have any filters set up? From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen Sent: Wednesday, June 03, 2009 12:40 PM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] Question Re Emails Not Showing

Re: [Bes-admins] Question Re Emails Not Showing up on blackberry

2009-06-04 Thread Rich Fleming
Here's why you're not seeing the 'Reload User' function: There's two places in BlackBerry Manager that allows you to list Users. You can highlight the 'BlackBerry Domain' in the left pane, or you can highlight the actual BlackBerry Server in the left pane. Both of these will have a 'Users' tab

Re: [Bes-admins] Question Re Emails Not Showing up on blackberry

2009-06-04 Thread Rich Fleming
schrieb: Neither way shows that menu Inten for BES on Domino Jason Datz Lotus Domino Administrator 90 Matawan Rd. Matawan, NJ 07747 732-862-5000 Main 732-862-5025 Direct 3058B84D Blackberry PIN Tech Help- 1-866-473-3724 *Rich Fleming rflem...@hirschinternational.com* Sent

Re: [Bes-admins] Reload USER

2009-06-10 Thread Rich Fleming
I had to check on this myself... but as I understand it, Reload User basically stops the messaging agent for that one particular user, and then restarts the agent. You can see the detail in the MAGT logs. From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On

Re: [Bes-admins] Anyone having difficulties in southern California?

2009-06-11 Thread Rich Fleming
Just FYI... this the bes-admins list. If you want to discuss service outages, you should really use the bb-outages list. That's what it's for. ;) From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Callahan, Charles, CTR, DMA-Riv/IT Sent:

Re: [Bes-admins] BES 4.1 on Server 2008?

2009-07-14 Thread Rich Fleming
Admin's to discuss issues, etc. Subject: Re: [Bes-admins] BES 4.1 on Server 2008? u... yea it will.It's just not supported and there are issues with it. But it will install and work.kinda...hahaha check blackberryforums.com for some info Chris Thomas Rich

Re: [Bes-admins] Enterprise Activation Issue

2009-07-16 Thread Rich Fleming
. I wonder if the same issue affect Exchange too. From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Rich Fleming Sent: Thursday, July 16, 2009 10:34 AM To: A list for BES Admin's to discuss issues, etc. Subject: Re

Re: [Bes-admins] BES 5.0

2009-08-12 Thread Rich Fleming
Sam Steve are talking about two different things. Sam is talking about the device OS version Steve is talking about the BES version. From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Todd R. Martin Sent: Wednesday, August 12, 2009 11:12 AM

Re: [Bes-admins] BES communications to Blackberry via Sprint/Nextel

2009-08-12 Thread Rich Fleming
Just about every wireless carrier has multiple BlackBerry Data Plans available to the end user. One for BIS, and one for BES (which also includes BIS). The BES data plan is typically about $20.00 more per month, and is absolutely necessary if you plan on activating the device on a BES. No way

Re: [Bes-admins] Syncing Personal Home Account (contacts, calendar etc) to my corporate BB

2009-08-17 Thread Rich Fleming
Google Sync will combine the address books as well. And Google Sync for calendar... nightmare. Avoid it, for now at least. -Original Message- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Monday, August 17, 2009 12:42

Re: [Bes-admins] Curve vs. Tour

2009-08-25 Thread Rich Fleming
That just means your BES is having performance problems. ;-) -Original Message- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of don.andrews_safe...@yahoo.com Sent: Monday, August 24, 2009 6:21 PM To: etc. A list for BES Admin's to

Re: [Bes-admins] Stolen Blackberry

2009-08-31 Thread Rich Fleming
You want to look in the POLC logs for the following: [4] (07/17 17:50:52):{0xB6C} {em...@port3101.org, PIN=, UserId=1}RequestHandler::HandleITADMINDataCommand - ITPolicy Success Ack for the command KILL_HANDHELD_COMMAND - Processing packet, Tag=5618075 That entry means that the

Re: [Bes-admins] Stolen Blackberry

2009-08-31 Thread Rich Fleming
Incidentally.. if the device was wiped as a result of incorrect password attempts... then you will not see any log entries for that event. From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of William Iames Sent: Friday, August 28, 2009 2:23 PM To:

Re: [Bes-admins] Activating a 8900 curve

2009-09-03 Thread Rich Fleming
The Server Address field is used for WiFi activations. If you're not activating via WiFi, then you should leave it blank. As mentioned by others, call the wireless carrier and make sure the enterprise data plan is properly provisioned on the user's account. From:

Re: [Bes-admins] Activating a 8900 curve

2009-09-03 Thread Rich Fleming
Also... this is an excellent KB article related to your issue: http://www.port3101.org/featured-blackberry-kb-articles/1051-kb13852-identifying-troubleshooting-enterprise-activation-issues.html?highlight=troubleshooting+enterprise+activation From: bes-admins-boun...@dataoutages.com

Re: [Bes-admins] BES 5.0

2009-09-10 Thread Rich Fleming
You're running BAS on BES 4.1.6? -Original Message- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of don.andrews_safe...@yahoo.com Sent: Wednesday, September 09, 2009 11:15 PM To: etc. A list for BES Admin's to discuss issues Subject: Re:

Re: [Bes-admins] BES 5.0

2009-09-10 Thread Rich Fleming
Sent: Thursday, September 10, 2009 12:12 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] BES 5.0 I think he means Blackberry Web Administrator on 4.1.6. http://na.blackberry.com/eng/services/server/wdm/ On Thu, Sep 10, 2009 at 7:52 AM, Rich Fleming rflem

Re: [Bes-admins] (no subject)

2009-09-23 Thread Rich Fleming
. Subject: Re: [Bes-admins] (no subject) We do have hard delete reconciliation set to true. thanks From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Rich Fleming Sent: Wednesday, September 23, 2009 10:18 AM To: A list

Re: [Bes-admins] sent message lagging

2009-10-05 Thread Rich Fleming
Neither. It's a setting on the user's Outlook client, on their workstation. From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Reardon, Diane Sent: Monday, October 05, 2009 4:36 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re:

Re: [Bes-admins] Installation of BES 4.1.6 on Windows Server 2003 Standard Edition

2009-10-06 Thread Rich Fleming
No problems. It's fully supported by RIM as well. From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen Sent: Tuesday, October 06, 2009 10:08 AM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] Installation of

Re: [Bes-admins] Block BlackBerry Device Email Address

2009-10-06 Thread Rich Fleming
Forgive the semi-obvious question... but did you push the updated IT Policy to the device(s) after you made the policy change? And, if so, did you verify that the new policy was successfully applied to the handheld? Some policy changes also like the device to be hard reset after they are

Re: [Bes-admins] Wireless backup

2009-10-13 Thread Rich Fleming
It's working for me. I just wiped and reactivated my Tour just to test it. What service pack are you running on BES 5? Also, what messaging platform? From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jason O'Brien Sent: Tuesday, October 13, 2009

Re: [Bes-admins] Policy Question for exiting employees with theirownBBs

2009-10-15 Thread Rich Fleming
We had one Sales person terminated one time who had a memory card in his BB (BB was the company's memory card was his, maybe paid using his corporate credit card but...) and when we sent the wipe command to the device it wiped his memory card. Nope... didn't happen. That's not possible. A

Re: [Bes-admins] Sprint no longer does data only BlackBerry lines

2009-10-15 Thread Rich Fleming
Disable the voice services via IT Policy. At worst case, you're just paying for a service that you're not using. From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of steveaschett...@yahoo.com Sent: Thursday, October 15, 2009 10:11 AM To:

Re: [Bes-admins] Policy Question for exitingemployees with theirownBBs

2009-10-15 Thread Rich Fleming
Screenshot? I don't have this policy on BES 5. -Original Message- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of wrbdec...@gmail.com Sent: Thursday, October 15, 2009 2:32 PM To: A list for BES Admin's to discuss issues, etc. Subject:

Re: [Bes-admins] Will this work?

2009-10-19 Thread Rich Fleming
Yes, it will work. BES Manager will probably report the wrong mobile phone number for the user (at least for a period of time) but it will not impact the functionality at all. From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of

Re: [Bes-admins] Which log file

2009-10-19 Thread Rich Fleming
MAGT -Original Message- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion Sent: Monday, October 19, 2009 2:48 PM To: BES Admins List Subject: [Bes-admins] Which log file ...would I check to find out why a particular user isn't

Re: [Bes-admins] Which log file

2009-10-19 Thread Rich Fleming
Alexion wrote: Thanks. On Mon, 2009-10-19 at 14:53 -0400, Rich Fleming wrote: MAGT -Original Message- From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion Sent: Monday, October 19, 2009 2:48 PM To: BES Admins

Re: [Bes-admins] Which log file

2009-10-19 Thread Rich Fleming
I put him on BES. Could that have an effect on this? If so, any suggestions for a solution? Thanks. On Mon, 2009-10-19 at 15:04 -0400, Art Alexion wrote: Thanks. On Mon, 2009-10-19 at 14:53 -0400, Rich Fleming wrote: MAGT -Original Message- From: bes-admins

Re: [Bes-admins] Glitch in Blackberry Bold

2009-10-22 Thread Rich Fleming
It's not a glitch. No BlackBerry device automatically adjusts the time zone, This has always been a manual setting. From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen Sent: Thursday, October 22, 2009 11:00 AM To: A list for BES

Re: [Bes-admins] Mirroring the BES 5.0 Database using SQL 2005

2009-10-22 Thread Rich Fleming
Yes, I've done it and we're running a mirrored SQL 2005 database (BES 5.0 MR2) in production. From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen Sent: Thursday, October 22, 2009 2:28 PM To: A list for BES Admin's to discuss issues,

Re: [Bes-admins] Internet Error 400

2009-10-22 Thread Rich Fleming
Can your BES itself browse the web without any issues? From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Thursday, October 22, 2009 2:26 PM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] Internet Error

Re: [Bes-admins] Mirroring the BES 5.0 Database using SQL 2005

2009-10-22 Thread Rich Fleming
to go down, that is the impact to the users? Can they continue to send/receive email? thanks! From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Rich Fleming Sent: Thursday, October 22, 2009 02:30 PM To: A list for BES

Re: [Bes-admins] Can't Browse the Internet

2009-10-26 Thread Rich Fleming
Some things to check/verify: Are they trying to browse with the BlackBerry Browser on the handheld? Are the users configured to use MDS? Is the MDS Connection Service started on the new BES? Is the new BES itself able to browse the web? From: bes-admins-boun...@dataoutages.com

Re: [Bes-admins] Quick Question

2009-11-04 Thread Rich Fleming
You can log PIN messages on BES. It's turned off by default. http://www.blackberryfaq.com/index.php/How_do_I_enable_PIN_and/or_SMS_logging%3F BB Messenger is not so simple. You can audit it, but it's really messy and I don't know anyone who actually uses it. From:

Re: [Bes-admins] set a profile via BES policy

2009-11-10 Thread Rich Fleming
No, there's not. From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Steve Bailey Sent: Tuesday, November 10, 2009 2:26 PM To: 'A list for BES Admin's to discuss issues, etc.' Subject: [Bes-admins] set a profile via BES policy Is there a way to set

Re: [Bes-admins] Google Mobile App

2009-11-12 Thread Rich Fleming
to get what they need pretty quickly cheaply (unlike VZ Navigator which does the same thing as Google Maps and is about 10.00/month) From: Rich

Re: [Bes-admins] Microsoft Office Communicator

2009-11-18 Thread Rich Fleming
The workaround, if you can call it that, is to use the OCS 2007 R1 version of CWA (communicator web access). Since BlackBerry Collaboration Services talk to the CWA instance, it will integrate if it sees the R1 version of CWA. From: bes-admins-boun...@dataoutages.com

Re: [Bes-admins] High Availability for BES 5.0

2009-12-01 Thread Rich Fleming
In BAS, go to: Servers and components High Availability Highly available BlackBerry Enterprise Servers BESNAME Make sure you've enabled HA failover in the 'High Availability Actions' section. From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of

Re: [Bes-admins] High Availability for BES 5.0

2009-12-01 Thread Rich Fleming
Are you sure you added the second BES 5 server as an HA standby server during the installation? Your setup sounds like you may have just added it as a second BES server in the same domain. From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of

Re: [Bes-admins] Junk Mail filter?

2009-12-08 Thread Rich Fleming
Switch to an anti-spam/anti-virus provider that filters before it reaches your mail server. Check out http://www.messagelabs.com From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Reardon, Diane Sent: Tuesday, December 08, 2009 3:27 PM To: A list

Re: [Bes-admins] Junk Mail filter?

2009-12-08 Thread Rich Fleming
] On Behalf Of Rich Fleming Sent: Tuesday, December 08, 2009 3:29 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Junk Mail filter? Switch to an anti-spam/anti-virus provider that filters before it reaches your mail server. Check out http://www.messagelabs.com From

Re: [Bes-admins] SQL Database Move

2009-12-14 Thread Rich Fleming
Follow along with RIM's guidelines here and things should go smoothly. I've done this move several times, and downtime is very minimal. In my case, the users didn't even know it happened. (or they were just quiet about it!)

Re: [Bes-admins] BES Tethering

2010-01-07 Thread Rich Fleming
It's not unlimited. If you read the fine print on the agreement you'll see that Verizon caps usage at 5GB per billing cycle. Most carriers do this. From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Thursday, January 07, 2010