Re: [LegacyUG] how to delete marriage

2013-10-15 Thread Sherry/Support
The Legacy User Group guidelines clearly states: Attachments Received Requests Do not send attachments of any kind. Because viruses can hide in attachments, don't open any Legacy Users Group message that has one. That includes in-line graphics, which come as attachments for many people

Re: [LegacyUG] PicList.dbm

2013-10-17 Thread Sherry/Support
This file stores the information you enter in the Picture Center on the Picture List tab. That way it's available to transfer over to the Attached Pics when you link that picture through the Picture Center. If you delete it, you will lose that information if you have added any and it will be

Re: [LegacyUG] A technical problem

2013-10-18 Thread Sherry/Support
When you have a problem in a report, the first thing I suggest is clicking on the Reset button then giving the report another try. Ellen's suggestion of Check/Repair is also good, but usually doesn't solve report problems. That's something that should be done on a regular basis if you're doing a

Re: [LegacyUG] A technical problem

2013-10-18 Thread Sherry/Support
Sometimes the simplest things are all we need to do g UAC = User Account Control. You can find instructions on setting it on the website www.LegacyFamilyTree.com/help/Windows87andVista.asp. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Oct 18, 2013 at 12:31 PM, Carolyn

Re: [LegacyUG] One couple, Two weddings, No divorce, how to record both dates?

2013-10-21 Thread Sherry/Support
If the couple divorced and remarried, just add a second marriage - it's as simple as that. You end the first marriage and then add the second marriage with the new date. You can add a marriage note in the second marriage about the reason why they remarried. I don't think a note is necessary for

Re: [LegacyUG] Just updated to 7.5.0.270 pictures are now gone!

2013-10-25 Thread Sherry/Support
Is it still on your hard drive? If you're in the Picture Gallery, are you seeing a question mark icon? Just click on one of the icons to bring up the Find FIle window. Select to let Legacy search for the file. That *should* relink all pics unless they've been renamed or removed from the hard

Re: [LegacyUG] Recorded Date?

2013-10-26 Thread Sherry/Support
From the Help topics for Source Detail and SourceWriter Recorded Date - This is the date you recorded the source citation. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Oct 26, 2013 at 1:12 AM, Roxanne maighe...@yahoo.com wrote: Dear Group; I realize after doing research

Re: [LegacyUG] Legacy on a New Computer

2013-11-04 Thread Sherry/Support
Legacy is a Windows program and requires Windows to run. It will run on the Surface Pro or Windows 8 and earlier, but not the RT version of Windows. Nor will it run on Chrome. Legacy will run on a Mac with Parallels, Fusion or Bootcamp and Windows installed or WINE or Crossover XI (which is the

Re: [LegacyUG] Google Alert!

2013-11-06 Thread Sherry/Support
Jim, What's this about??? One came to my list as well as to the LUG list Not going to click on any links in this email until it's confirmed! Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Nov 6, 2013 at 4:18 PM, James Mackane jamck...@gmail.com wrote: Google Docs Makes

Re: [LegacyUG] Subscription

2013-11-07 Thread Sherry/Support
Anne, Send an email to supp...@legacyfamilytree.com and a tech can reset your subscription. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Nov 7, 2013 at 10:32 AM, Anne agdy...@yahoo.co.uk wrote: Thanks for all the replies and for trying to help. I know I am subscribed to

Re: [LegacyUG] AniMap Assistance

2013-11-08 Thread Sherry/Support
Check on their website at http://goldbug.com/ Also check Rootsweb mailing lists. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Nov 8, 2013 at 9:26 AM, Sentz ro...@nycap.rr.com wrote: I know that this list is only for Legacy questions. However, would anyone know if there

Re: [LegacyUG] hi

2013-11-12 Thread Sherry/Support
Anne's Yahoo account must have been hijacked - DO NOT Click on the link! Anne, you need to change your Yahoo password right away. You might want to also scan your computer for Malware - but most likely the account was hijacked on the Yahoo servers. It's wise to not stay signed in to any of your

Re: [LegacyUG] Version 8

2013-11-18 Thread Sherry/Support
I have heard that the programmer is working on it but I don't know when it will be available. Part of that is up to the church - he has to go through the certification process and sometimes they require changes to what has been done. Sincerely, Sherry Technical Support Legacy Family Tree On

Re: [LegacyUG] Version 8 - PLEASE no politics scam here.

2013-11-18 Thread Sherry/Support
I don't understand what your complaint is? Did you send this to the wrong group? Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Nov 18, 2013 at 6:24 AM, Helle T. Hirschmann he...@hirschmann.dkwrote: On Facebook I see tons of political upsets about Obama Care etc. COULD WE

Re: [LegacyUG] Version 8 - PLEASE no politics scam here.

2013-11-18 Thread Sherry/Support
would not have bugs when released. No big deal but it was a little political humor there :-). Kathy Sent from my iPad On Nov 18, 2013, at 8:12 AM, Sherry/Support she...@legacyfamilytree.com wrote: I don't understand what your complaint is? Did you send this to the wrong group? Sincerely

Re: [LegacyUG] Notes Screen Unreadable

2013-11-20 Thread Sherry/Support
On our website www.LegacyFamilyTree.com, go to Help Center Troubleshooting Help Solutions by Error Description Screen Problems Black Screens (paraphrasing the last two since I'm not sure of the exact section - just search the webpage for black You'll find a solution there, along with a file

Re: [LegacyUG] More then one person working on a family file

2013-11-20 Thread Sherry/Support
Gedcoms are only used if you're sharing genealogy data files between two different programs - let's say between FTM and Legacy. Otherwise you want to do a backup of the Family File (File Backup Family File) to move the data to another computer using Legacy. If you're working with a group of

Re: [LegacyUG] If this is find-a-fault week --

2013-11-20 Thread Sherry/Support
Did you try the Surname Summary in Reports under the Books/Other tab? Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Nov 20, 2013 at 3:46 PM, singhals singh...@erols.com wrote: Is there a GOOD kludge to get a COUNT of each name in the database -- as in, how many SMITH

Re: [LegacyUG] If this is find-a-fault week --

2013-11-20 Thread Sherry/Support
, singhals singh...@erols.com wrote: I looked at it, yes, Sherry. But, as the name suggests, it's only surnames? Cheryl Sherry/Support wrote: Did you try the Surname Summary in Reports under the Books/Other tab? Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Nov 20

Re: [LegacyUG] Burial Location as a Cemetery Event

2013-11-23 Thread Sherry/Support
The reason why I recommend *not* to put the cemetery name in the location field is that it messes up sorts in the Master Location List as well as the Expand/Contraction Location Parts tool if you have entered it as Riverview Cemetery, South Bend, St. Joseph, Indiana, United States Some people

Re: [LegacyUG] Burial Location as a Cemetery Event

2013-11-25 Thread Sherry/Support
Pam: 1. The program doesn't recognize a dash as a separator, just the comma. The dash would be to distinguish the cemetery name from the town name when you limit to four fields. For example, using the dash separator in the location field, the location in the report will show: He was buried in

Re: [LegacyUG] Burial Location as a Cemetery Event

2013-11-25 Thread Sherry/Support
Ron, If you don't have the four places or the locations aren't entered consistently, then the list is not sorted correctly. I can't send a screen shot to the list, but Victoria, Australia is not sorted with the other countries - it's sorted up by Scottsdale, AZ (my locations are in a jumble in

Re: [LegacyUG] Burial Location as a Cemetery Event

2013-11-25 Thread Sherry/Support
Exactly and if I want to add the country name through Expand/Contract Location Parts, it won't recognize it since I have only two parts and not three I was just giving an example of what happens when locations aren't formatted correctly and consistently. Sincerely, Sherry Technical

Re: [LegacyUG] Burial Location as a Cemetery Event

2013-11-25 Thread Sherry/Support
You'd be surprised at how many people don't. They think it's redundant and everyone knows what country their locations are in! Or their locations are all in one country. Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Nov 25, 2013 at 9:25 AM, CE WOOD wood...@msn.com wrote:

Re: [LegacyUG] Burial Location as a Cemetery Event

2013-11-25 Thread Sherry/Support
Yes, Ron, that's what I've been saying. It certainly might not be quite correct, but it works! If you put a comma in the front then you can remove leading commas when you create reports or webpages You can do whatever you want! I'm just saying. if you're going to use the Master Location

Re: [LegacyUG] Legacy 8 - It's Now Available!!

2013-11-26 Thread Sherry/Support
Sebastian, If you are eligible for the free upgrade, you will receive an email notifying you of that If you ordered physical product, it will be shipped automatically. In the meantime, you can download the free Standard Edition and get started with that. When you get your customer number,

Re: [LegacyUG] Thank you for Legacy 8

2013-11-26 Thread Sherry/Support
You're welcome! Hope you enjoy using v8. It's been a long road and to me, waiting for the release was kinda like waiting for our grand baby to be born rbg Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Nov 26, 2013 at 9:37 AM, Ron Bernier ronaldbern...@bernfrin.netwrote: I

Re: [LegacyUG] Thank you for Legacy 8

2013-11-26 Thread Sherry/Support
That will come from Sales. Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Nov 26, 2013 at 10:16 AM, Eliz Hanebury elizhg...@gmail.com wrote: Shouldn't we have our letter from Support if we bought 7.5 in anticipation of V 8? Eliz Legacy User Group guidelines:

Re: [LegacyUG] Customer Number for Legacy 8 Upgrades

2013-11-26 Thread Sherry/Support
The Order Desk is processing orders as fast as possible. We appreciate your patience. Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Nov 26, 2013 at 12:58 PM, William Boswell whb...@gmail.com wrote: I just purchased the upgrade for Legacy 8 online this morning at 10:30am

Re: [LegacyUG] Legacy 8 Installation - Avast Antivirus - file prevalence/reputation is low msdev.exe

2013-11-26 Thread Sherry/Support
In early beta I had Avast as well as a couple other beta testers. We had problems with it. I switched. One of the testers who stuck with it and upgraded Avast, he wrote that he stopped having problems with it. Other AV programs apparently haven't caused any problems. Override the Avast settings

Re: [LegacyUG] Legacy 8 Installation - GLBF797.tmp

2013-11-26 Thread Sherry/Support
That's a problem with Avast. Turn it off when you do an install or update of Legacy. I just switched to a different AV program since I was getting tired of dealing with this every time there was a test update! Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Nov 26, 2013 at

Re: [LegacyUG] open file Legacy8

2013-11-27 Thread Sherry/Support
Go to Options Customize General Settings to select your option for Starting Family File Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Nov 27, 2013 at 7:43 AM, Randy Clark ceddaco...@gmail.com wrote: I mistakenly told it to always show me a list of files from which to pick.

Re: [LegacyUG] open file Legacy8

2013-11-27 Thread Sherry/Support
Then he needs to go to Options Customize Other Settings, click on the Turn on or off Optional Reminder Messages. On the Messages tab he'll find the option When opening a Legacy File, prompt to use dialog box or create list Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Nov

OFF LIST Re: [LegacyUG] Shared events

2013-11-27 Thread Sherry/Support
John, Can I add your comments about shared events and TNG to our new Knowledge Base? It would be anonymous. Thanks, Sherry On Wed, Nov 27, 2013 at 9:49 AM, John B. Lisle leg...@tqsi.com wrote: Brant, The Legacy Shared Event Gedcom export is standard in the sense that it is virtually

Re: [LegacyUG] Legacy Version 8.0

2013-11-27 Thread Sherry/Support
Watch the Legacy For Beginners: video and the What's New in Legacy 8.0 video on our website www.LegacyFamilyTree.com Training View Training Videos. That's a good way to see what v8 is all about. Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Nov 27, 2013 at 9:28 AM,

Re: [LegacyUG] Legacy 8 Installation - GLBF797.tmp

2013-11-27 Thread Sherry/Support
I was using the free Avast and not the Internet Security version when I had problems, John Plus I was having problems on both my 64-bit Vista laptop and my 64-bit Win7 desktop. Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Nov 27, 2013 at 9:00 AM, John B. Lisle

Re: OFF LIST Re: [LegacyUG] Shared events

2013-11-27 Thread Sherry/Support
Oops - I forgot to change the To! Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Nov 27, 2013 at 10:13 AM, Howlanddavisii howlanddavi...@aol.com wrote: Sherry: What offlist rbg? Howland Davis -Original Message- From: Sherry/Support she

Re: [LegacyUG] Options Selections

2013-11-27 Thread Sherry/Support
If you plan on searching FamilySearch through Legacy, yes you need to enable that option. If you plan on using tags for flagging individuals or groups, yes, turn that on. I use it all the time. You can always turn either one of them off or on in Options Customize General Settings. Sincerely,

Re: [LegacyUG] Upgrade Email Question

2013-11-27 Thread Sherry/Support
The Order Desk is working on processing the upgrades as quickly as they can. Your patience is appreciated. Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Nov 27, 2013 at 4:04 PM, Kathy Thompson kmthoms...@gmail.com wrote: who know what order they're going in. I purchased 7.5

Re: [LegacyUG] Keyboard Shortcuts

2013-11-27 Thread Sherry/Support
People were asking for a more up-to-date look. What's more contemporary than the ribbon bar that seems to be standard these days? Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Nov 27, 2013 at 6:41 PM, JV Leavitt jleavi...@att.net wrote: If ribbon control eliminates keyboard

Re: [LegacyUG] V8 Family View

2013-11-27 Thread Sherry/Support
Paul, The first thing I did was to minimze the Ribbon bar - you'll find that makes a *big* difference in the font sizes. Right click on the menu (where the ribbon names are) and select Minimize the Ribbon If that helps, go to Options Customize and in option 1.4, select Start with ribbon

Re: [LegacyUG] Ordering v8: manual or Geoff's book?

2013-11-27 Thread Sherry/Support
Try the one on the Legacy home page where it says Click Here to see the video tour - it's on the left side of the page, just a jaunt down from the picture of the Legacy box. Thanks for letting me know - I've passed it on to the webmaster. Sincerely, Sherry Technical Support Legacy Family Tree

Re: [LegacyUG] Ordering v8: manual or Geoff's book?

2013-11-27 Thread Sherry/Support
Don't twiddle too much - you don't want to develop thumb arthritis! Now would be a good time to organize your paperwork g. Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Nov 27, 2013 at 7:30 PM, Kathy Thompson kmthoms...@gmail.com wrote: Thanks Sherry. (Can I be cheeky and

[LegacyUG] Please trim your messages

2013-11-29 Thread Sherry/Support
A lot of you are not trimming off the tag lines that the list serv adds to the bottom of every email and in many cases the long line of added stuff is longer than the email you're writing! *Please* trim your messages to include only the relevant text that you're replying to. You can also trim

Re: [LegacyUG] Please trim your messages

2013-11-29 Thread Sherry/Support
...@erols.com wrote: Doesn't the hyphen-hyphen-return at the beginning of the sig handle it automatically for most folks? Cheryl Sherry/Support wrote: A lot of you are not trimming off the tag lines that the list serv adds to the bottom of every email and in many cases the long line of added stuff

Re: [LegacyUG] Notes Problem in V8

2013-11-29 Thread Sherry/Support
That's not true. Notes have always been available in the free Standard Edition. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Nov 29, 2013 at 1:42 PM, kramer...@comcast.net wrote: The free version has never had Notes capabilities. The Notes from your Deluxe version are

Re: [LegacyUG] GEDCOM

2013-11-29 Thread Sherry/Support
Gedcoms should only be used to transfer data between different genealogy programs or to upload to websites. They were never intended to use to transfer data between the same program such as Legacy to Legacy. The only time you would need to do that is if you need to open the Legacy Family File in

Re: [LegacyUG] Animation

2013-11-29 Thread Sherry/Support
According to the Help file on The Ribbon Bar Animation: This turns on and off the highlighting display as the mouse cursor hovers over each ribbon tab and button. Select the look you prefer. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Nov 29, 2013 at 6:06 PM, Kathy Thompson

Re: [LegacyUG] Locations - display short version

2013-11-29 Thread Sherry/Support
Options Customize View option 8.4 Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Nov 29, 2013 at 6:08 PM, Kathy Thompson kmthoms...@gmail.com wrote: I can't seem to find where I can tell Legacy to always display the Short version of a location. I used to have this set to

Re: [LegacyUG] PDF Version of Book - Legacy 8 Unlocked Download

2013-11-29 Thread Sherry/Support
Contact supp...@legacyfamilytree.com and a tech can work with you privately Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Nov 29, 2013 at 6:09 PM, George MacGillivray georg...@nbnet.nb.ca wrote: Folks: Just received my deluxe code for version 8 as well as a link to download

Re: [LegacyUG] Animation

2013-11-29 Thread Sherry/Support
It's subtle Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Nov 29, 2013 at 6:17 PM, Kathy Thompson kmthoms...@gmail.com wrote: I see zero difference between the two On 30 November 2013 12:11, Sherry/Support she...@legacyfamilytree.com wrote: According to the Help

Re: [LegacyUG] Download update

2013-11-30 Thread Sherry/Support
Carl, For people with slow internet connections, we've always recommended that you download the update from our website www.LegacyFamilyTree.com Download Download Update, save it to your computer then run the update. The Legacy v8 install file is *much* bigger than the one for v7.5 If the

Re: [LegacyUG] event sorting

2013-11-30 Thread Sherry/Support
You can turn off the automatic sorting. In Options Customize, select your choices in option 2.2 Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Nov 30, 2013 at 9:05 AM, Gene Young n2...@cfl.rr.com wrote: I have just noticed some extremely bad behavior in Legacy 8. In V7, I

Re: [LegacyUG] Getting my Legacy 8 refund

2013-11-30 Thread Sherry/Support
Lloyd, We've been really swamped and with the Thanksgiving holiday, that set us back a little more. We would like to encourage your patience in getting your customer number. In the meantime, you can use the free Standard Edition of Legacy v8 and when you get your customer number, unlock the

Re: [LegacyUG] Getting my Legacy 8 refund

2013-11-30 Thread Sherry/Support
We have a lot of users reporting that our order confirmation and download emails are landing in their spam folder! I check my spam folders at least once a day, sometimes more, and I'm always finding valid emails there! Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Nov 30,

Re: [LegacyUG] 7.5 Notes Unusable, Are 8's?

2013-11-30 Thread Sherry/Support
Which version of Windows do you have? Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Nov 30, 2013 at 10:53 AM, grayscot2 graysc...@gmail.com wrote: Answer is no. In L8 Standard, using the sample database, when I go to open the notes for an individual, I now get the

Re: [LegacyUG] event sorting

2013-11-30 Thread Sherry/Support
A secondary sort was discussed at length on the test list. It was decided that as long as the automatic sort was turned off (for those who have their own way of sorting - you can still sort manually), it would be great to have the secondary sort. Sincerely, Sherry Technical Support Legacy

Re: [LegacyUG] V8 media and ?Mac conversion usage questions

2013-11-30 Thread Sherry/Support
Pam, I'm not a Mac user so I can't answer most of your questions, but it seems to me that if you can get a copy of Windows 7, that would be the preferred Windows version if you get Parallels, Fusion or Bootcamp. WINE and Crossover XI don't need Windows installed. Crossover is the supported

Re: [LegacyUG] v8 Hide/Show Spouse/Child and Siblings List

2013-12-01 Thread Sherry/Support
In Options Customize General, setting 1.7 enables popup information boxes, which you need to do to see additional information in the Pedigree View. Siblings aren't included however. Sincerely, Sherry Technical Support Legacy Family Tree On Sun, Dec 1, 2013 at 10:05 AM, Charles Apple

Re: [LegacyUG] E mail test and customer number

2013-12-01 Thread Sherry/Support
The free upgrades to v8 for those who purchased v7.5 after early May are now being sent out - either the physical product, if that's what you ordered in v7.5 or an email with download information for v8, if you purchased v7.5 download. Considering there are thousands of upgrades to process we ask

Re: [LegacyUG] E mail test and customer number

2013-12-01 Thread Sherry/Support
You can buy the download with or without the PDF manual, or the CD with or without the print manual and either print or PDF by itself. Of course the Help file always comes with the program and is more comprehensive and up-to-date than the printed manual. It's been years since I've purchased a

Re: [LegacyUG] Syncing with Families

2013-12-01 Thread Sherry/Support
The programmer will be getting those updated. Sincerely, Sherry Technical Support Legacy Family Tree On Sun, Dec 1, 2013 at 6:48 PM, Judith judithsfamilyt...@gmail.com wrote: Sorry, typo…Does that include GenSmart, GenMatcher and Genelines? None of these work with Legacy 8 family files.

Re: [LegacyUG] location sort

2013-12-02 Thread Sherry/Support
No - why don't you submit a suggestion on this? In the MLL, go to Options Print Location Report and you can select to print tagged or untagged locations so at least you can get a report on the tagged ones. Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Dec 2, 2013 at 7:26 PM,

Re: [LegacyUG] Adding source showing that person is a step-child

2013-12-03 Thread Sherry/Support
Right click on a child and select View Show 1/2 kids. Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Dec 3, 2013 at 12:22 PM, Emily Moore eall...@aol.com wrote: I have an obituary that lists a survivor as a step-child. When I show the list of children, though, step-children

Re: [LegacyUG] How to copy an individual from one Legacy file to another Legacy file?

2013-12-05 Thread Sherry/Support
John, Use split-screen drag and drop. You'll have to make sure the old file has a different name than the newer file so you don't get the two mixed up. I'd append old to the file name. Open the file that you want to copy into go to View Split Screen to open a second window and select to open

Re: [LegacyUG] Black On Black

2013-12-06 Thread Sherry/Support
Thanks for letting me know - I'll get the KB corrected. The version of Windows dictates where you would save the file to. Windows Vista and later won't let you save files to the System32 folder. The SysWOW was added in v7 so you can save files there. Glad it worked! Sincerely, Sherry Technical

Re: [LegacyUG] Unlocking Legacy

2013-12-09 Thread Sherry/Support
Legacy Family Tree - Unlocked has been out several months. You can buy the print or PDF version in our online store. It is *not* a v8 manual but a compilation of the Watch Geoff Live webinars in written form, updated for v8. Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Dec

Re: [LegacyUG] keyboard shortcuts again

2013-12-09 Thread Sherry/Support
Not all keyboard shortcuts are gone. The programmer told us We had to abandon all the one- and two-letter commands because we couldn't trap those keys anymore due to the ribbon control. All shortcuts are now either F-keys or Ctrl- or Alt-keys. Sincerely, Sherry Technical Support Legacy Family

Re: [LegacyUG] V8 Family View

2013-12-09 Thread Sherry/Support
To minimize the ribbon during the session click on the arrow just to the left of the Design button in the upper right corner. For the setting to be remembered, go to Options Customize General Settings 1.4 Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Dec 9, 2013 at 9:31

Re: [LegacyUG] no pop up information when mousing over children in upgrade to version 8

2013-12-10 Thread Sherry/Support
The pop-up info on Family View was removed because you now have the Scrolling List (grid) view for children, which can provide a *lot* more information than the pop-up did. Right click on the children and select View . Scrolling List (grid). To customize fields, right click on an existing header.

Re: [LegacyUG] no pop up information when mousing over children in upgrade to version 8

2013-12-10 Thread Sherry/Support
Yes - did you click on the list? Legacy doesn't start scrolling just by hovering over a list - you need to click on it. You can also scroll with the scroll bars on the right and bottom. Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Dec 10, 2013 at 8:27 AM, Rita Lynn McKale

Re: [LegacyUG] Senior Moment

2013-12-10 Thread Sherry/Support
Make sure they're not flagged as dead. It's on the Individual Information window next to the Title Suff field. Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Dec 10, 2013 at 8:15 AM, Paul Gray graypa...@outlook.com wrote: Hmmm. I don't get that on my screen. Husband, wife,

Re: [LegacyUG] Backup to external hard drive

2013-12-10 Thread Sherry/Support
My backup drive is always connected. I have automatic backups of my computer and I don't want to forget about plugging it in. It doesn't cause any problems to always be there. We did have problems when Legacy was remembering an external drive that wasn't connected. I'm glad it's change!

Re: [LegacyUG] no pop up information when mousing over children in upgrade to version 8

2013-12-10 Thread Sherry/Support
Something about your messages, Mike, that gmail is flagging them as possibly phishing! I use the scroll wheel on my mouse all the time in Legacy - you just have to click on the list first. Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Dec 10, 2013 at 8:51 AM, Mike Fry

Re: [LegacyUG] Senior Moment

2013-12-10 Thread Sherry/Support
On Tue, Dec 10, 2013 at 8:54 AM, C.G. Ouimet c.g.oui...@outlook.com wrote: I know ... My response was in jest ... I was showing up as dead ... Bringing myself back to life was easier than dialing 911 ... C.G. Ouimet Kingston ON -Original Message- From: Sherry/Support

Re: [LegacyUG] no pop up information when mousing over children in upgrade to version 8

2013-12-11 Thread Sherry/Support
Doesn't your touch pad have a scroll area? Mine does. When I tap the pointer in a list, then I can scroll using the scroll area - i.e., the far right side of my touch pad. I use it all the time when working with Legacy on my laptop or teaching classes. Can you even get a mouse without a scroll

Re: [LegacyUG] Legacy 8.0 Questions

2013-12-12 Thread Sherry/Support
Dale, Per the Legacy User Group guidelines at http://www.legacyfamilytree.com/Etiquette.asp *Attachments Received Requests* Do not send attachments of any kind. Because viruses can hide in attachments, don't open any Legacy Users Group message that has one. Cathy asked you to send her the pic

Re: [LegacyUG] New Source Detail Not Being Created (Legacy 8)

2013-12-13 Thread Sherry/Support
What Brian meant was that you enter it into the clipboard and then paste what's in the Source Clipboard to your event. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Dec 13, 2013 at 11:33 AM, William Boswell whbosw...@gmail.comwrote: If it won't create a new source detail

Re: [LegacyUG] Compact Family File - possible bug

2013-12-13 Thread Sherry/Support
I did a Compact/Repair this morning - no problems. Make sure that the Family File isn't open in any other program - an add-on or LFS. You may need to reboot your computer Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Dec 13, 2013 at 11:26 AM, Richard Van Wasshnova

Re: [LegacyUG] Uninstalling Legacy 7.5

2013-12-13 Thread Sherry/Support
Legacy v7.5 is actually an upgrade to v7 so you should have only that version on your computer. Go to Start menu All Programs and use the uninstall in the Legacy folder there. You should have a folder. If it's not there, then Legacy has already been uninstalled, although the uninstall does

Re: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread Sherry/Support
Legacy v7 and v8 have different install folders. v7.5 won't install over v8. I recommend CCleaner by Piriform for cleaning out the registry, but the Legacy uninstall generally does a pretty good job of doing that. Judith, after uninstalling Legacy, the c:\Legacy folder remains in order to protect

Re: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread Sherry/Support
v7.5 is an up*date* to v7 and installed right over v7, like any other update. There should be only one folder - c:\Legacy - unless she circumvented the standard install or update. v8 goes to the c:\Program Files folder. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Dec 14,

Re: [LegacyUG] Charting and Colours

2013-12-16 Thread Sherry/Support
Legacy Charting doesn't use the Ancestor Colors as set in Legacy. You set them in Legacy Charting by clicking on Appearance Color. Charting still has only 4 colors. I don't know if the programmer will be able to add the same capability that Legacy itself has. Right now his main focus is on

Re: [LegacyUG] Marriage Status

2013-12-16 Thread Sherry/Support
Did you select the option 8.10 in Options Customize to Show Status on Family View? Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Dec 16, 2013 at 12:55 PM, John Roose jbro...@gmail.com wrote: In V 8 I entered a known spouse to Mary Smith and the fact that they divorced - but

Re: [LegacyUG] Search information in Notes

2013-12-17 Thread Sherry/Support
PLEASE! No Attachments or graphics are to be sent to the group, per the Legacy User Group guidelines. There's a link to the guidelines at the end of every message posted to the list. Attachments Received Requests Do not send attachments of any kind. Because viruses can hide in attachments,

Re: [LegacyUG] Lack of Trust

2013-12-17 Thread Sherry/Support
Go to Options Customize Data Format 3.6 and change from 'Initial Caps to Don't change what I enter. Then go to the Master Location List (View Master List) and edit each location which was changed. I have all the options for letter case set to Don't Change What I Enter since I have names with

Re: [LegacyUG] iMac with Legacy8, parallels 9 and win 8.1

2013-12-17 Thread Sherry/Support
Please read the LUG Guidelines. NO attachments to the list, that includes in-line graphics. http://www.LegacyFamilyTree.com/Etiquette.asp Many of our users have no broadband or have limited access to internet, or are using mobile devices. Graphics and attachments can cause slow downloading

Re: [LegacyUG] Legacy v8 - Highlighted colour

2013-12-18 Thread Sherry/Support
I have a lot of problems reading through the Windows highlights in every program that has rows to highlight!. I scan the list for what I want before selecting it. If I need to read something in the row that's highlighted, I just move the highlight one row below or above the row I need to read. I

Re: [LegacyUG] Lack of Trust

2013-12-18 Thread Sherry/Support
Legacy has already asked your permission to change what you enter based on the selection you have in Options Customize Data Format. There are also options for date formatting in the Dates section Nothing is corrupted. You just need to go to Options and set the way you want it then you can make

Re: [LegacyUG] Legacy v8 - Highlighted colour

2013-12-18 Thread Sherry/Support
will scroll? -Original Message- From: Sherry/Support Sent: Wednesday, December 18, 2013 12:33 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Legacy v8 - Highlighted colour When you click on a child in either scrolling or the original view, that does move the child

Re: [LegacyUG] Legacy v8 - Highlighted colour

2013-12-18 Thread Sherry/Support
The highlight stays on the first child so the other children aren't a problem. Interesting though because the names are all white for me and with my vision issues I have no problem seeing the names through the blue highlight. I'm using default Brown Gradient colors and tested it with several

Re: [LegacyUG] Legacy Home Tab - Updates

2013-12-18 Thread Sherry/Support
You need to close Legacy and reopen it - then the update should show. It showed immediately when I opened Legacy this morning. You can also click on the Updates heading to bring up a box indicating an update. I don't recommend that you leave Legacy open for extended periods of time when you're

Re: [LegacyUG] TRUST REGAINED YET?

2013-12-18 Thread Sherry/Support
Did this change? I've had Don't change what I enter set for so long because Legacy was always changing to Initial Caps when that was selected and I have a lot of mixed case names and locations. Of course, Jim is using v5 and maybe it worked that way back then? Thanks for the update. When

Re: [LegacyUG] Lack of Trust

2013-12-18 Thread Sherry/Support
It's deselected by default in v8. Not sure what the default is in v5. Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Dec 18, 2013 at 12:35 PM, Brian/Support br...@legacyfamilytree.com wrote: Have you ever noticed the option on the GEDCOM Import screen to format names and

Re: [LegacyUG] Legacy v8 - Highlighted colour

2013-12-19 Thread Sherry/Support
I'm not talking about the highlight changing to white - I'm talking about the letters changing to white. The highlight is going to stay blue unless you can convince Microsoft otherwise - good luck with that! There is highlight on the grid view because it's a grid view. Like a spreadsheet or

Re: [LegacyUG] Input format for dates

2013-12-19 Thread Sherry/Support
All-number dates are ambiguous. I always enter the month so there's never any question. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Dec 19, 2013 at 7:19 AM, Rob Vader r.va...@gmail.com wrote: Would it be an idea to enter (e.g.) 12 jan 2013or Jan 12, 2013 just to be

Re: [LegacyUG] Words in date fields

2013-12-19 Thread Sherry/Support
Look up Dates: Entering Under the heading Entering Dates it shows: You can also enter the following words into any date field*: dead, deceased, child, infant, stillborn* and *young*. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Dec 19, 2013 at 12:06 PM, Boyd Miller

Re: [LegacyUG] Same Sex Partnerships/Marriages

2013-12-19 Thread Sherry/Support
No - but there is an extensive work-around if you're comfortable with using Access. It's in the KB on our website http://support.legacyfamilytree.com/article/AA-00549/14/Tips-and-How-Tos/Same-sex-couples.html Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Dec 19, 2013 at 12:48

Re: [LegacyUG] Words in date fields

2013-12-19 Thread Sherry/Support
Support Legacy Family Tree On Thu, Dec 19, 2013 at 12:35 PM, Boyd Miller bo...@vodafone.net.nz wrote: Thank you Sherry - I must be going blind! Boyd On 20/12/2013 9:21 a.m., Sherry/Support wrote: Look up Dates: Entering Under the heading Entering Dates it shows: You can also enter

Re: [LegacyUG] Legacy8 w/Windows 32 or 64 bit (was: Highlighted colour)

2013-12-19 Thread Sherry/Support
There have been a lot of complaints about Windows 8 and the interface. I love Windows 7 and see no need to upgrade since v7 is very stable. Your techie gave you a good recommendation. Legacy runs fine on 32-bit or 64-bit Windows. Sincerely, Sherry Technical Support Legacy Family Tree On Thu,

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