Louise,
> Still can't get far enough into it to do any of this....still can't
> get past the splash screen. It just hangs there. Can't control,
> alt, delete-nothing.
You just repeated yourself. Which splash screen, the computer or the modem.
If it's the computer I guess I can understand that. But if so it sounds like
your problem is far more serious than a modem problem.
Jim
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