Louise,
>> If it's the computer I guess I can understand that. But if so it
>>sounds like your problem is far more serious than a modem problem.
> I am afraid you may be right. But here is an update. I removed the
> modem and now when I fire it up it locks up at the Welcome screen. I
> am able to use F8 but before I can get to "safe Mode" it locks up
> again.
It seems to me like this could be a hardware problem. My first thought was
to run chkdsk and defrag, except that they would work on the NTFS file
system. So the only other solution that comes to mind is to reinstall the OS
or run your rescue disk(s). The OS install portion will probably do a
chkdsk, which checks for damaged sectors before installing. I would choose
the reformat option. If you have un backed up data on the drive you could
run the repair option if offered.
Jim
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