While I was trying to print while the usb was in, there was an exclamation mark on my laptop. I clicked on it and it said not connected to printer. I clicked troubleshoot and it said missing driver. So I clicked apply fix and it would not apply.
What a very long headache. Janice On Mon, Mar 25, 2013 at 8:51 PM, Donk <d.knier...@verizon.net> wrote: > ** > > > Ok. Wow, this is getting crazy, lol. > > I'm thinking maybe your firewall is blocking communication to the > printer. Do you know what firewall you have? Norton, AVG, McCaffee, > Zone Alarm? Or are you using the windows built-in firewall? > Go to Start, and type "fire wall" into the search box. You should get a > result like "allow program through windows firewall". Click it and see > if your HP printer is listed - if so, check it for both "private" and > "public". It might just be labelled something like "network printer" > instead of HP printer. If you don't see anything in the list, click the > "allow another program" button, and see if you can find the printer in > that list. > If you've got a firewall other than Windows built-in one, you'll have to > look for the option to allow exceptions in it. Post the name of the > firewall if you know it and I can look up how to do it. > > The thing you said about... "/I did find out that my security password > is wpa. The wep does not take on the configure screen." /I'm not sure > what you mean? Do you mean that the printer configuration sheet that > you print says the printer is using WPA? But your laptop uses a WEP key? > > Good luck, > Donk > > > On 3/25/2013 12:21 AM, Janice D wrote: > > When I tried to re-do it again after watching the video again, It said I > > was successful but the printer is not communicating with the computer. > > > > I double and tripled check and my computer is on "Janice" network and the > > printer is on "Janice" network. > > > > I did find out that my security password is wpa. The wep does not take on > > the configure screen. Something seems wrong with that. > > > > Janice > > > > > > On Sun, Mar 24, 2013 at 11:31 PM, Janice D <jsd...@gmail.com> wrote: > > > >> The laptop is connected to "Janice" and when I go to start - HP wireless > >> configuration - I click yes to allow changes to computer then click on > >> next to guide through setup and bullet the Advanced and next. The list > of > >> networks that pop up has "Janice" and I clicked that. "Janice" is the > >> network with 80-100% and all the others say 20%. The Wireless > Credentrials > >> screen comes up. It has "Janice" in the Network Name (SSID) and Security > >> Mode: WEP. Then there is a WEP Key 1 and I put in the wireless network > key > >> that is on the router. The message that comes up is: "Invalid or > >> incorrect pass-phrase entered." If I put in my security code, it accepts > >> it and says "Congratulations print your test page" I printed the test > page > >> but when I disconnect the usb cable, it doesn't print. > >> > >> Anything else I can do? > >> > >> > >> > >> > >> > >> > >> On Sun, Mar 24, 2013 at 12:09 PM, Donk <d.knier...@verizon.net> wrote: > >> > >>> ** > > >>> > >>> > >>> Janice - it is possible that AT&T changed the name of your network > >>> (SSID) when they installed your service, but... > >>> > >>> the ultimate goal here is to get the printer and your computer on the > >>> same network - no matter what its name is. > >>> So when you go to "Networks And Sharing Center" on the laptop and click > >>> "Connect to a Network" you will see a list of wireless networks. > >>> And when you go through the printer installation process (while it's > >>> connected to the laptop via USB) you see a list of wireless networks to > >>> connect to. > >>> > >>> You want to put the printer on the same network as your laptop. If AT&T > >>> changed the SSID to your name, then in the list of networks on the > >>> printer you should see network with your name? If so, try connecting to > >>> it. > >>> > >>> Good luck, > >>> Donk > >>> > >>> > >>> On 3/23/2013 11:45 PM, Janice D wrote: > >>>> I re-configured the printer to be the same wep as the laptop. It said > it > >>>> was successful but when I tried to print wireless, no luck. > >>>> > >>>> HELP! > >>>> > >>>> > >>>> On Sat, Mar 23, 2013 at 2:16 AM, Donk <d.knier...@verizon.net> wrote: > >>>> > >>>>> ** > >>>>> > >>>>> To see what network your PC is on: > >>>>> Click the Start button. In the "Search Programs and Files" window > type > >>>>> Network and Sharing Center. Then press Enter. Now you should see > icons > >>>>> for your PC, the network name, and the Internet icon. The icon > between > >>>>> your PC and the internet is your network's name (ssid). > >>>>> > >>>>> Is this the same network you saw and connected to when you had your > >>>>> printer hooked up with the usb cable during installation? It should > be. > >>>>> > >>>>> Good luck, > >>>>> Donk > >>>>> > >>>>> > >>>>> On 3/22/2013 11:38 PM, Janice D wrote: > >>>>>> Here is the message I got after going through all the steps: > >>>>>> > >>>>>> "The printer was able to successfully connect to the wireless > network > >>>>> using > >>>>>> the wireless credentials provided. However, this computer is unable > to > >>>>>> communicate with the printer." > >>>>>> > >>>>>> "Please verify that the printer is on the same network as this > >>> computer > >>>>> and > >>>>>> try again." > >>>>>> > >>>>>> How do I check they are on the same network? > >>>>>> > >>>>>> Thank you guys for all your help, > >>>>>> > >>>>>> Janice > >>>>>> > >>>>>> > >>>>>> On Fri, Mar 22, 2013 at 10:11 PM, Janice D <jsd...@gmail.com> > wrote: > >>>>>> > >>>>>>> Yes, I have windows 7 and I did put the wep key from the router in > >>>>> there. > >>>>>>> Still nothing. I'm going to try it again. > >>>>>>> > >>>>>>> Janice > >>>>>>> > >>>>>>> > >>>>>>> > >>>>>>> On Fri, Mar 22, 2013 at 10:04 PM, Donk <d.knier...@verizon.net> > >>> wrote: > >>>>>>>> ** > >>>>>>>> > >>>>>>>> You might be talking about your windows homegroup password? No, > >>> that's > >>>>>>>> not your WEP. Look on your router... on the bottom or back of it > >>> there > >>>>>>>> is a label that will say "WEP KEY". Do you have Windows 7? > >>>>>>>> Good luck, > >>>>>>>> Donk > >>>>>>>> > >>>>>>>> > >>>>>>>> On 3/22/2013 8:14 PM, Janice D wrote: > >>>>>>>>> It's the configuration where I think I'm getting messed up. I > have > >>> a > >>>>>>>> group > >>>>>>>>> password. Is that my wep? > >>>>>>>>> On Mar 22, 2013 7:09 PM, "Donk" <d.knier...@verizon.net> wrote: > >>>>>>>>> > >>>>>>>>>> ** > >>>>>>>>>> > >>>>>>>>>> Janice - here's a nice 3 minute video on how to connect your > >>> printer > >>>>> to > >>>>>>>>>> the wireless network. They make it look super easy. :-) > >>>>>>>>>> http://yhoo.it/Yx1yyh > >>>>>>>>>> > >>>>>>>>>> You haven't told us what version of windows you are using? Maybe > >>> the > >>>>>>>>>> prob isn't with the network connection, but with your windows > >>>>>>>>>> installation. What program are you using to try to print? Have > you > >>>>>>>>>> tried opening Wordpad (listed under your programs menu) and > >>> typing a > >>>>>>>>>> quick test document to print? > >>>>>>>>>> When you click the "Print" option in Wordpad is your printer > >>> listed > >>>>>>>>>> there? Give it a try... > >>>>>>>>>> > >>>>>>>>>> Good luck, > >>>>>>>>>> Donk > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>> [Non-text portions of this message have been removed] > >>>>>>>>> > >>>>>>>>> > >>>>>>>>> > >>>>>>>>> ------------------------------------ > >>>>>>>>> If you have any questions or problems with any aspect of this > site, > >>>>>>>> please feel free to contact me directly bixen@optonline.netPlease > >>> do > >>>>>>>> not post personal issues directly to the group. > >>>>>>>>> To unsubscribe from this list, send an email to > >>>>>>>> a-1-computer_tech-unsubscr...@yahoogroups.com > >>>>>>>>> Thank you for using A-1 Computer TechYahoo! Groups Links > >>>>>>>>> > >>>>>>>>> > >>>>>>>>> > >>>>>>>>> > >>>>>>> -- > >>>>>>> Thank you. > >>>>>>> > >>>>>>> Janice > >>>>>>> > >>>>>>> > >>>>> > >>>> > >>> > >>> > >> > >> > >> -- > >> Thank you. > >> > >> Janice > > >> > >> > > > > [Non-text portions of this message have been removed] > > > -- Thank you. Janice [Non-text portions of this message have been removed] ------------------------------------ If you have any questions or problems with any aspect of this site, please feel free to contact me directly bi...@optonline.net Please do not post personal issues directly to the group. To unsubscribe from this list, send an email to a-1-computer_tech-unsubscr...@yahoogroups.com Thank you for using A-1 Computer TechYahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/A-1-Computer_Tech/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/A-1-Computer_Tech/join (Yahoo! 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