Hi all, I kindly request you all to approach RBI Ombudsman through email id c...@rbi.org.in or through website https://cms.rbi.org.in if any visually impaired person is being denied any banking facility just because of disability. It is also a gentle reminder that in complaint to RBI Ombudsman, include evidence of having made complaint to the Bank before approaching RBI. It is also humbly clarified that visually impaired persons with thumb impression can always get cheque book and ATM card. Please refer to para 9 and 10 of Master circular on customer service in Banks dated 1st July 2015 and Banking facilities for senior citizens and differently abled persons dated 9th November 2017.
Vaibhav, if you can provide me branch name off the list, I may be able to get your issue resolved promptly. You can also vehemently tell SBI that almost all of visually impaired employees of SBI are using internet banking facility since long. Non-compliance will compell you to make a complaint to chair...@sbi.co.in Regards Harshit Lohia On 12/10/23, Yamuna Jivana Dasa (Yoganathan Khandoo) <ykhan...@gmail.com> wrote: > It's wonderful that you had good results with your friend. Each small win is > a big win for the whole blind community. We must celebrate each others' > success by feeling glad in our hearts for each other's success against > discrimination. The legal people among us will have better luck if we keep > one heart as a blind community, because collective consciousness helps > collective goals, even on a subtle level. > > God be with us all. > > > -----Original Message----- > From: accessindia@accessindia.org.in [mailto:accessindia@accessindia.org.in] > On Behalf Of BHAWANI SHANKAR VERMA > Sent: Saturday, December 9, 2023 6:07 PM > To: accessindia@accessindia.org.in > Subject: Re: [AI] Singnature required for banking facilities? > > you are right sir, but what to do, without any document, if you will > approach to the higher authority, they will try to deny, that there is no > such application received. I had encountered the same while helping out one > of my completely blind friend. later I told hhim to give a loan application > with the quotation and fill all the details to purchase car and let the bank > deny. but, finally they have sanctioned and disbursed the loan. > > > On 12/9/2023 11:33 AM, Yamuna Jivana Dasa (Yoganathan Khandoo) wrote: >> Yes that's excellent advice I did not realize is possible here - apply >> electronically and have them reject it that way on record. Brilliant. >> Still, thereafter you need to have somewhere to take that evidence to who >> can hold them accountable anyway, and without you giving an arm and a leg >> to accomplish. >> >> I've learnt the hard way that while I might get excited about collecting >> evidence, often the channels we have don't really care about justice. That >> happened when I lost my job at First National Bank in South Africa. They >> first appeared to innocently rename my role as back-office assistant by >> first narrowing it down to switchboard operator, then revoking that as a >> bank function which gives way to IVR systems. >> I recorded my exit interview which proved they were only box-ticking past >> accessibility requirements. Still, I could not fight because they had >> money and power and I had none. >> >> -----Original Message----- >> From: accessindia@accessindia.org.in >> [mailto:accessindia@accessindia.org.in] On Behalf Of BHAWANI SHANKAR >> VERMA >> Sent: Saturday, December 9, 2023 10:33 AM >> To: accessindia@accessindia.org.in >> Subject: Re: [AI] Singnature required for banking facilities? >> >> Apply for banking facility you want on their prescribed format, and let >> them deny. you can ask them to reject your application on writing. >> >> >> On 12/9/2023 9:43 AM, Yamuna Jivana Dasa (Yoganathan Khandoo) wrote: >>> You know these front-office staff will never comply and give a written >>> letter stating such. They are not under obligation to provide such a >>> letter and so they won't in the name of having the next client to see. >>> It's not a useful dynamic. Better to get the name of the person and >>> officials here might be able to take it on. Good luck. >>> >>> >>> -----Original Message----- >>> From: accessindia@accessindia.org.in >>> [mailto:accessindia@accessindia.org.in] On Behalf Of BHAWANI SHANKAR >>> VERMA >>> Sent: Saturday, December 9, 2023 7:16 AM >>> To: accessindia@accessindia.org.in >>> Subject: Re: [AI] Singnature required for banking facilities? >>> >>> demand a written reply for denial of banking services on the basis of >>> thumb impression. >>> >>> >>> On 12/8/2023 11:49 PM, Vaibhav Bhandari wrote: >>>> Good Evening Everyone, >>>> Just a few months ago, I had gone to an SBI branch to try to open my >>>> account and they told me that thumb print would not be accepted for >>>> opening the bank account and availing facilities like debit card, >>>> internet banking, checkbook, etc., I would need to know how to sign >>>> or else it would be clasified under some illiteracy clause. It's >>>> necessary to understand here that I haven't any experience in >>>> signing and hadn't required doing so until now. The helper that was >>>> explaining me all this also said that they haven't even allowed >>>> their visually impared employees to use internet banking because they >>>> couldn't sign. >>>> So after returning, I tried doing some research, where in I found >>>> that there is a consensus among the various sites that such >>>> facilities cannot be denied to people with visual imparement just >>>> because they cannot sign but I cannot find this written somewhere in >>>> the banking rules. So, if someone could clarify this for me, it'd be >>>> really helpful. >>>> > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to accessindia+unsubscr...@accessindia.org.in. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/54075a5f-4988-46c3-aa94-d976bff87ae7%40gmail.com. > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to accessindia+unsubscr...@accessindia.org.in. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/002201da2b5f%2447088880%24d5199980%24%40gmail.com. > -- Thanks & Regards Harshit Lohia -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuozcExo7Z3OuTfj670rD_dyrcU03gQev7BPPmJ9hR1B8yA%40mail.gmail.com.
