Hello All,
Do not use their banking services, but if required please use the template below to help escalate the matter to the right channels: Subject: Urgent Escalation: Severe Accessibility Failure for Blind Users in PNB ONE App / Request for Immediate Fix Dear Punjab National Bank Customer Care Team, I am writing to formally escalate a critical accessibility barrier in the latest update of the PNB ONE mobile application that has completely locked out blind and visually impaired customers from conducting monetary transactions. Following a recent app update, the T-PIN entry screen was modified to include a dynamic secure keyboard where the numbers are randomized. While randomization for security is understood, the fundamental issue is that these keys are not being read out or recognized by screen readers like TalkBack. As a result, blind users are entirely unable to enter their T-PIN or access basic banking services independently. This severe design flaw violates digital inclusion standards and cuts off visually impaired customers from managing their finances, forcing an unnecessary dependency on others. I strongly urge Punjab National Bank to address and resolve this accessibility defect with the highest priority. If this is not resolved swiftly, this matter will be escalated formally to the Reserve Bank of India (RBI) Ombudsman and relevant disability rights forums to ensure digital banking compliance for all citizens. Please treat this as an urgent complaint and provide a definite timeline for restoring full accessibility to the PNB ONE application. Account / Customer Details (if applicable): [Insert Your Name / Account Details Here] From: [email protected] <[email protected]> On Behalf Of BHAWANI SHANKAR VERMA Sent: Tuesday, July 28, 2026 6:02 PM To: [email protected] Subject: Re: [AI] Regarding a new accessibility bug in the PNB One mobile application on Android write a strong EMail to the [email protected] <mailto:[email protected]> and raise your concern strongly. I also request other customers of PNB to write them. also take this matter with RBI. Blind employees of PNB are struggling for accessibility in PNB one. Hope that customer complaint will resolve the issue. On 7/28/2026 5:33 PM, Mahesh S. Panicker wrote: Hello listers I have been using the Punjab National Bank PNB1 mobile application for long. After a recent update, I have noticed that the field to enter the T-PIN has become inaccessible. What the bank has done is to add a dynamic keyboard where the numbers are not listed in the usual order. The listing is not the problem, but the numbers are not getting read out, which means that TalkBack users are unable to use the app anymore for making monetary transactions. Anyone else have faced this issue? Is there any workaround? Regards, Dr. Mahesh S. Panicker Associate Professor, Department of Political Science, Lady Shri Ram College for Women, Lajpat Nagar New Delhi 110024 -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected] <mailto:[email protected]> . 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