while taking this to the social media plateform, also quote that bank is
not complying its own digital banking policy, where there is absolute
commitment for accessibility.
On 7/28/2026 11:34 PM, Mahesh S. Panicker wrote:
I have mailed the customer support, and also posted a Google
Playstor review. Please also post a google play review with a 1 star
rating, so that someone in PNB would start taking note. I would also
take it up on their social media platforms.
On Tue, Jul 28, 2026 at 9:39 PM BHAWANI SHANKAR VERMA
<[email protected]> wrote:
If you quote your account number, they will transfer your
complaint to the base branch, and the base branch has nothing to
do with the accessibility. instead specifically mention in your
complaint that transfer this complaint to the digital banking
division and to the developer of PNB ONE application.
On 7/28/2026 6:49 PM, 'Mister Kayne' via AccessIndia wrote:
Hello All,
Do not use their banking services, but if required please use the
template below to help escalate the matter to the right channels:
Subject: Urgent Escalation: Severe Accessibility Failure for
Blind Users in PNB ONE App / Request for Immediate Fix
Dear Punjab National Bank Customer Care Team,
I am writing to formally escalate a critical accessibility
barrier in the latest update of the PNB ONE mobile application
that has completely locked out blind and visually impaired
customers from conducting monetary transactions.
Following a recent app update, the T-PIN entry screen was
modified to include a dynamic secure keyboard where the numbers
are randomized. While randomization for security is understood,
the fundamental issue is that these keys are not being read out
or recognized by screen readers like TalkBack. As a result, blind
users are entirely unable to enter their T-PIN or access basic
banking services independently.
This severe design flaw violates digital inclusion standards and
cuts off visually impaired customers from managing their
finances, forcing an unnecessary dependency on others.
I strongly urge Punjab National Bank to address and resolve this
accessibility defect with the highest priority. If this is not
resolved swiftly, this matter will be escalated formally to the
Reserve Bank of India (RBI) Ombudsman and relevant disability
rights forums to ensure digital banking compliance for all citizens.
Please treat this as an urgent complaint and provide a definite
timeline for restoring full accessibility to the PNB ONE application.
Account / Customer Details (if applicable):
[Insert Your Name / Account Details Here]
*From:*[email protected]
<[email protected]>
<mailto:[email protected]> *On Behalf Of *BHAWANI
SHANKAR VERMA
*Sent:* Tuesday, July 28, 2026 6:02 PM
*To:* [email protected]
*Subject:* Re: [AI] Regarding a new accessibility bug in the PNB
One mobile application on Android
write a strong EMail to the [email protected] and raise your
concern strongly. I also request other customers of PNB to write
them. also take this matter with RBI. Blind employees of PNB are
struggling for accessibility in PNB one. Hope that customer
complaint will resolve the issue.
On 7/28/2026 5:33 PM, Mahesh S. Panicker wrote:
Hello listers
I have been using the Punjab National Bank PNB1 mobile
application for long. After a recent update, I have noticed
that the field to enter the T-PIN has become inaccessible.
What the bank has done is to add a dynamic keyboard where the
numbers are not listed in the usual order. The listing is not
the problem, but the numbers are not getting read out, which
means that TalkBack users are unable to use the app anymore
for making monetary transactions.
Anyone else have faced this issue? Is there any workaround?
Regards,
Dr. Mahesh S. Panicker
Associate Professor,
Department of Political Science,
Lady Shri Ram College for Women,
Lajpat Nagar
New Delhi 110024
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Associate Professor,
Department of Political Science,
Lady Shri Ram College for Women,
Lajpat Nagar
New Delhi 110024
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