If you quote your account number, they will transfer your complaint
to the base branch, and the base branch has nothing to do with the
accessibility. instead specifically mention in your complaint that
transfer this complaint to the digital banking division and to the
developer of PNB ONE application.
On 7/28/2026 6:49 PM, 'Mister Kayne' via AccessIndia wrote:
Hello All,
Do not use their banking services, but if required please use the
template below to help escalate the matter to the right channels:
Subject: Urgent Escalation: Severe Accessibility Failure for Blind
Users in PNB ONE App / Request for Immediate Fix
Dear Punjab National Bank Customer Care Team,
I am writing to formally escalate a critical accessibility barrier in
the latest update of the PNB ONE mobile application that has
completely locked out blind and visually impaired customers from
conducting monetary transactions.
Following a recent app update, the T-PIN entry screen was modified to
include a dynamic secure keyboard where the numbers are randomized.
While randomization for security is understood, the fundamental issue
is that these keys are not being read out or recognized by screen
readers like TalkBack. As a result, blind users are entirely unable to
enter their T-PIN or access basic banking services independently.
This severe design flaw violates digital inclusion standards and cuts
off visually impaired customers from managing their finances, forcing
an unnecessary dependency on others.
I strongly urge Punjab National Bank to address and resolve this
accessibility defect with the highest priority. If this is not
resolved swiftly, this matter will be escalated formally to the
Reserve Bank of India (RBI) Ombudsman and relevant disability rights
forums to ensure digital banking compliance for all citizens.
Please treat this as an urgent complaint and provide a definite
timeline for restoring full accessibility to the PNB ONE application.
Account / Customer Details (if applicable):
[Insert Your Name / Account Details Here]
*From:*[email protected] <[email protected]>
*On Behalf Of *BHAWANI SHANKAR VERMA
*Sent:* Tuesday, July 28, 2026 6:02 PM
*To:* [email protected]
*Subject:* Re: [AI] Regarding a new accessibility bug in the PNB One
mobile application on Android
write a strong EMail to the [email protected] and raise your concern
strongly. I also request other customers of PNB to write them. also
take this matter with RBI. Blind employees of PNB are struggling for
accessibility in PNB one. Hope that customer complaint will resolve
the issue.
On 7/28/2026 5:33 PM, Mahesh S. Panicker wrote:
Hello listers
I have been using the Punjab National Bank PNB1 mobile application
for long. After a recent update, I have noticed that the field to
enter the T-PIN has become inaccessible.
What the bank has done is to add a dynamic keyboard where the
numbers are not listed in the usual order. The listing is not the
problem, but the numbers are not getting read out, which means
that TalkBack users are unable to use the app anymore for making
monetary transactions.
Anyone else have faced this issue? Is there any workaround?
Regards,
Dr. Mahesh S. Panicker
Associate Professor,
Department of Political Science,
Lady Shri Ram College for Women,
Lajpat Nagar
New Delhi 110024
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