I have mailed the customer support, and also posted a Google Playstor review. Please also post a google play review with a 1 star rating, so that someone in PNB would start taking note. I would also take it up on their social media platforms.
On Tue, Jul 28, 2026 at 9:39 PM BHAWANI SHANKAR VERMA <[email protected]> wrote: > If you quote your account number, they will transfer your complaint to > the base branch, and the base branch has nothing to do with the > accessibility. instead specifically mention in your complaint that transfer > this complaint to the digital banking division and to the developer of PNB > ONE application. > > On 7/28/2026 6:49 PM, 'Mister Kayne' via AccessIndia wrote: > > Hello All, > > > > Do not use their banking services, but if required please use the template > below to help escalate the matter to the right channels: > > > > Subject: Urgent Escalation: Severe Accessibility Failure for Blind Users > in PNB ONE App / Request for Immediate Fix > > > > Dear Punjab National Bank Customer Care Team, > > > > I am writing to formally escalate a critical accessibility barrier in the > latest update of the PNB ONE mobile application that has completely locked > out blind and visually impaired customers from conducting monetary > transactions. > > > > Following a recent app update, the T-PIN entry screen was modified to > include a dynamic secure keyboard where the numbers are randomized. While > randomization for security is understood, the fundamental issue is that > these keys are not being read out or recognized by screen readers like > TalkBack. As a result, blind users are entirely unable to enter their T-PIN > or access basic banking services independently. > > > > This severe design flaw violates digital inclusion standards and cuts off > visually impaired customers from managing their finances, forcing an > unnecessary dependency on others. > > I strongly urge Punjab National Bank to address and resolve this > accessibility defect with the highest priority. If this is not resolved > swiftly, this matter will be escalated formally to the Reserve Bank of > India (RBI) Ombudsman and relevant disability rights forums to ensure > digital banking compliance for all citizens. > > > > Please treat this as an urgent complaint and provide a definite timeline > for restoring full accessibility to the PNB ONE application. > > Account / Customer Details (if applicable): > > [Insert Your Name / Account Details Here] > > > > > > > > *From:* [email protected] <[email protected]> > <[email protected]> *On Behalf Of *BHAWANI SHANKAR VERMA > *Sent:* Tuesday, July 28, 2026 6:02 PM > *To:* [email protected] > *Subject:* Re: [AI] Regarding a new accessibility bug in the PNB One > mobile application on Android > > > > write a strong EMail to the [email protected] and raise your concern > strongly. I also request other customers of PNB to write them. also take > this matter with RBI. Blind employees of PNB are struggling for > accessibility in PNB one. Hope that customer complaint will resolve the > issue. > > > > > > On 7/28/2026 5:33 PM, Mahesh S. Panicker wrote: > > Hello listers > > I have been using the Punjab National Bank PNB1 mobile application for > long. After a recent update, I have noticed that the field to enter the > T-PIN has become inaccessible. > > > > What the bank has done is to add a dynamic keyboard where the numbers are > not listed in the usual order. The listing is not the problem, but the > numbers are not getting read out, which means that TalkBack users are > unable to use the app anymore for making monetary transactions. > > > > Anyone else have faced this issue? Is there any workaround? > > Regards, > > > > Dr. Mahesh S. Panicker > Associate Professor, > Department of Political Science, > Lady Shri Ram College for Women, > Lajpat Nagar > New Delhi 110024 > > > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFAyNEM3MgqBObxy7wCNwupQUyCXnVnk8wxc1EQUS6qVRhCEug%40mail.gmail.com > <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFAyNEM3MgqBObxy7wCNwupQUyCXnVnk8wxc1EQUS6qVRhCEug%40mail.gmail.com?utm_medium=email&utm_source=footer> > . > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/0e5558c7-5db8-4fe4-b2b6-c7ff2d734a08%40gmail.com > <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/0e5558c7-5db8-4fe4-b2b6-c7ff2d734a08%40gmail.com?utm_medium=email&utm_source=footer> > . > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/012d01dd1e93%24c87b6a20%2459723e60%24%40mister-kayne.com > <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/012d01dd1e93%24c87b6a20%2459723e60%24%40mister-kayne.com?utm_medium=email&utm_source=footer> > . > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/83266a27-ca11-4a2d-b82f-ef34be45e3c6%40gmail.com > <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/83266a27-ca11-4a2d-b82f-ef34be45e3c6%40gmail.com?utm_medium=email&utm_source=footer> > . > -- Dr. Mahesh S. Panicker Associate Professor, Department of Political Science, Lady Shri Ram College for Women, Lajpat Nagar New Delhi 110024 -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFAyNEOd6wfS0BUJyGyYyybea%3D01eHiG8RE5i86xFeMxGnBU5g%40mail.gmail.com.
