I agree, I'd never sell it that way to an end user.  An MSP or ISP that just wants to stop managing their switch (a switch and a PBX are not the same thing) perhaps... but I've not run into a provider yet that asked me that question where I wasn't more competitive then their rates anyways.

The bigger issue will be the finger pointing game for an end user when it doesn't work.  "My phones don't work"... "looks like it is your carrier"... "they say it's you"...

Just like bandwidth, you should be buying from multiple carriers to increase your chances of number portability or getting numbers in harder to get rate centers while giving you failover should a carrier have an outage (and it happens... ThinQ had a major outage in February).

Matt doing the paperwork isn't that hard.  Use Inteserra or Compliance Solutions to do it all for you and you will still make 50%+ margins.

<https://atheral.com/>    
Daniel White
Co-Founder - Business Development & Operations
direct: +1 (702) 470-2766
Facebook icon <https://www.facebook.com/getatheral> LinkedIn icon <https://www.linkedin.com/company/atheral/> Youtbue icon <https://www.youtube.com/channel/UCpPZv-EsGCj8LXfzylwCrjQ>


Ken Hohhof wrote on 4/7/19 06:54:

Back in the days of the analog phone system screwed to the wall in the phone closet, many small businesses had a “phone guy” they paid regularly to do all their employee moves/adds/changes, configure IVR trees and voicemail, set up MOH, train employees, do software upgrades, and fix the hardware when it broke.  This cost a lot and I assume was a lucrative business.  But the whole idea of cloud PBX is to get away from the hassle and expense of having the phone guy come out on a monthly basis.  So in 2019 not 1999, I think Lewis is probably right.  Of course there are probably a few customers who want the latest technology and still want to pay big bucks to somebody to babysit it for them.  Maybe the same people who buy the extended warranty at Best Buy, or who pay the phone company for inside wiring maintenance.

*From:* AF <[email protected]> *On Behalf Of *Lewis Bergman
*Sent:* Saturday, April 6, 2019 9:50 PM
*To:* AnimalFarm Microwave Users Group <[email protected]>
*Subject:* Re: [AFMUG] Selling managed PBX vs phone line

Why would you is the question. The majority of the money is in the origination and termination. I don't think you could compete in the space without offering it.

On Sat, Apr 6, 2019 at 9:31 PM Daniel White <[email protected] <mailto:[email protected]>> wrote:

    Yes you can do it and we do offer that to some ISP's that would
    rather provider their own origination and termination.  For the
    most part, our bulk pricing though beats what an individual ISP
    can purchase.

    As long as you do not provide an interconnection to the PSTN,
    there isn't any regulatory burden.

    <https://atheral.com/>

        

    *Daniel White***

    Co-Founder - Business Development & Operations

    direct: +1 (702) 470-2766

    Facebook icon <https://www.facebook.com/getatheral> LinkedIn icon
    <https://www.linkedin.com/company/atheral/> Youtbue icon
    <https://www.youtube.com/channel/UCpPZv-EsGCj8LXfzylwCrjQ>


    Matt Hoppes wrote on 4/6/19 12:53:

        Exactly my thought. You’d connect them to the termination
        providers who would bill them directly.


        On Apr 6, 2019, at 14:28, David Thake <[email protected]
        <mailto:[email protected]>> wrote:

            You can certainly sell Cloud PBX without origination and
            termination.

            The sip trunk and DID could be sourced by the client from
            another SIP provider while you just handle the PBX setup
            and maintenance whilst getting a commission from the sip
            trunk provider perhaps... It really depends what you want
            to do.

            <DAVID.png>




                On 6 Apr 2019, at 20:25, Ken Hohhof <[email protected]
                <mailto:[email protected]>> wrote:

                I don't understand how you would sell managed cloud
                PBX without origination and termination, seems like it
                would be part of the package.

                If you bill them, and they can make calls to/from the
                PSTN via the service you sell them, I believe that
                makes you an interconnected VoIP provider.

                -----Original Message-----
                From: AF <[email protected]
                <mailto:[email protected]>> On Behalf Of Matt Hoppes
                Sent: Saturday, April 6, 2019 12:56 PM
                To: [email protected] <mailto:[email protected]>
                Subject: [AFMUG] Selling managed PBX vs phone line

                Is there any difference?

                I know if you sell voip phone lines you have to file
                499s and a bunch of other things.

                If you’re selling a managed PBX in the cloud to a
                business customer does that still make you a voip
                provider?  Or only if they don’t have their own
                termination provider and you’re doing the termination
                for them?
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