Because you do it the same way (I hope) that you do with your upstream bandwidth provider - if one carrier sucks on a given day you send the traffic over your other providers. When Bandwidth.com <http://bandwidth.com/> is having a bad day (and that’s pretty damn rare) we send it to Vitality, or SipRoutes or whatever carrier doesn’t have a problem that day.
As far as the customer is concerned they reported a problem and we fixed it. The customer didn’t have to wait while you opened a ticket with your provider, or told them to call the third party provider to fix it. One of the biggest trouble spots is toll free numbers. The financial incentives on those are to the cheapest possible rate and the carriers aggressively shop rates on those with the end result that call completion times and call quality are often poor and lead to complaints. Being able to steer those calls properly for the customers that are sensitive to it is important to customer satisfaction. Mark > On Apr 7, 2019, at 8:34 PM, Matt Hoppes <[email protected]> > wrote: > > Why would using a third party termination provider cause me to get blamed any > more or less? > > If I'm doing my own termination I'm going to be blamed for every call that > gets dropped. > > This is why I've never done VoIP... in a previous life I did... and we got > blamed for every call that got dropped, every echo, etc. > > On 4/7/19 7:31 PM, Mark Radabaugh wrote: >> No way I would consider selling managed or hosted PBX service without also >> selling the origination/termination. You ARE going to get blamed for every >> call that gets dropped or distorted. You *have* to have control over that >> if you want to succeed. It took us a long time to get comfortable even >> thinking about selling services off-network. You really don’t want to do >> that until you have all the skills in place to be able to support and >> troubleshoot both on and off network. >> Mark >>> On Apr 6, 2019, at 10:49 PM, Lewis Bergman <[email protected] >>> <mailto:[email protected]>> wrote: >>> >>> Why would you is the question. The majority of the money is in the >>> origination and termination. I don't think you could compete in the space >>> without offering it. >>> >>> On Sat, Apr 6, 2019 at 9:31 PM Daniel White <[email protected] >>> <mailto:[email protected]>> wrote: >>> >>> Yes you can do it and we do offer that to some ISP's that would >>> rather provider their own origination and termination. For the >>> most part, our bulk pricing though beats what an individual ISP >>> can purchase. >>> >>> As long as you do not provide an interconnection to the PSTN, >>> there isn't any regulatory burden. >>> >>> <https://atheral.com/> >>> Daniel White >>> Co-Founder - Business Development & Operations >>> direct: +1 (702) 470-2766 >>> Facebook icon <https://www.facebook.com/getatheral> LinkedIn icon >>> <https://www.linkedin.com/company/atheral/> Youtbue icon >>> <https://www.youtube.com/channel/UCpPZv-EsGCj8LXfzylwCrjQ> >>> >>> >>> Matt Hoppes wrote on 4/6/19 12:53: >>>> Exactly my thought. You’d connect them to the termination >>>> providers who would bill them directly. >>>> >>>> On Apr 6, 2019, at 14:28, David Thake <[email protected] >>>> <mailto:[email protected]>> wrote: >>>> >>>>> You can certainly sell Cloud PBX without origination and >>>>> termination. >>>>> >>>>> The sip trunk and DID could be sourced by the client from >>>>> another SIP provider while you just handle the PBX setup and >>>>> maintenance whilst getting a commission from the sip trunk >>>>> provider perhaps... It really depends what you want to do. >>>>> <DAVID.png> >>>>> >>>>> >>>>>> On 6 Apr 2019, at 20:25, Ken Hohhof <[email protected] >>>>>> <mailto:[email protected]>> wrote: >>>>>> >>>>>> I don't understand how you would sell managed cloud PBX without >>>>>> origination and termination, seems like it would be part of the >>>>>> package. >>>>>> >>>>>> If you bill them, and they can make calls to/from the PSTN via >>>>>> the service you sell them, I believe that makes you an >>>>>> interconnected VoIP provider. >>>>>> >>>>>> -----Original Message----- >>>>>> From: AF <[email protected] >>>>>> <mailto:[email protected]>> On Behalf Of Matt Hoppes >>>>>> Sent: Saturday, April 6, 2019 12:56 PM >>>>>> To: [email protected] <mailto:[email protected]> >>>>>> Subject: [AFMUG] Selling managed PBX vs phone line >>>>>> >>>>>> Is there any difference? >>>>>> >>>>>> I know if you sell voip phone lines you have to file 499s and a >>>>>> bunch of other things. >>>>>> >>>>>> If you’re selling a managed PBX in the cloud to a business >>>>>> customer does that still make you a voip provider? Or only if >>>>>> they don’t have their own termination provider and you’re doing >>>>>> the termination for them? >>>>>> -- AF mailing list >>>>>> [email protected] <mailto:[email protected]> >>>>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>>>> >>>>>> >>>>>> >>>>>> -- AF mailing list >>>>>> [email protected] <mailto:[email protected]> >>>>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>>> >>>>> >>>>> All email communication is subject to our privacy policy. The >>>>> privacy policies may be viewed here: >>>>> >>>>> https://www.vanilla.net.mt/privacy/ >>>>> https://www.maltashopper.com/PrivacyPolicy >>>>> -- AF mailing list >>>>> [email protected] <mailto:[email protected]> >>>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>> >>>> >>> >>> -- AF mailing list >>> [email protected] <mailto:[email protected]> >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >>> >>> >>> -- >>> Lewis Bergman >>> 325-439-0533 Cell >>> -- >>> AF mailing list >>> [email protected] <mailto:[email protected]> >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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