I wasn't speaking globally. In our area the only company that is offering free installs is the one that can't seem to keep customers.
-Ty On Tue, Oct 6, 2015 at 11:11 AM, Brett A Mansfield < [email protected]> wrote: > Companies that are hurting for customers are not the only ones that do > free installation. I am not hurting for customers at all (I'd actually like > to offload a few) and I do free installation. Anyone that has a quality > product at the right price for customer and the ISP can afford to do a free > installation because that customer will be very loyal and stay with you for > a long time. > > Thank you, > Brett A Mansfield > > On Oct 6, 2015, at 9:47 AM, Ty Featherling <[email protected]> > wrote: > > I basically told him just that. I told him the only providers giving away > installations are those that are hurting for customers. I gave him all to > positives about our company and service and told him I hope he finds what > he is looking for from another provider. > > -Ty > > On Tue, Oct 6, 2015 at 9:26 AM, Ken Hohhof <[email protected]> wrote: > >> You can’t always get what you want. >> But if you try sometimes you just might find >> You get what you need. >> >> I would take the position that your service is the best available in your >> area, and it costs what it costs, no promos or freebies. If it’s the best, >> people pay your price on your terms to get it. >> >> You know all those 50 year old guys you see driving new Corvettes? Most >> of them have wanted one since they were 20 and kept asking the dealer when >> they were having a sale. So they drove Malibus for 30 years, until they >> paid the asking price for the Corvette. >> >> Do these guys walk up to supermodels and say “Hey, babe, if you’re ever >> giving it away, call me”? Does that ever work? And if it did work, would >> that change the desirability factor? >> >> I’ve had people like this ask once a year if we were having a promo or >> free installs yet and finally after 2-3 years order service. The fact that >> you don’t give it away enhances your brand image as the best. >> >> Or they just continue on their quest for fast, good and cheap with a >> guarantee but no strings and no upfront cost. And a pony. >> >> >> *From:* Ty Featherling <[email protected]> >> *Sent:* Tuesday, October 06, 2015 8:43 AM >> *To:* [email protected] >> *Subject:* [AFMUG] reasonable request >> >> Check this out, via our website contact us form: >> >> "Message: >> >> I would like to use your service but I'm tired of endless promises from >> vendors regarding reliability and available. Up to xmps is a hollow >> promise. >> >> I would like to use your service but I'm not willing to pay an >> installation charge or sign a "contract", and want 24x7 availability and >> reliability. >> >> What can you "garrantee" that will satisfy my requirements? >> >> Thanks" >> >> I replied with my best explanation of how internet service works in the >> real world. I let him know we could possible get him a dedicated connection >> and included an estimated cost so that he could see the difference. His >> reponse was to ask what our plans are to support UHD >> (Ultra-High-Definition) streaming video. He thinks it is ridiculous that he >> can only get HD streams to work. >> >> I think I got through to him but damn, what the hell makes a person think >> they can demand more while saying they shouldn't have to pay installation >> or have a contract. He finally left me with "let me know if you ever have a >> promotion for free install and no contract." >> >> >> > >
