My area is a lot of people that seem to be entitled about everything. They are cheapskates of all cheapskates. If they can get away with paying less they will. And the few customers I have that did pay a $50 install fee back when I charged it are the ones I have the hardest time getting to pay their bills. It is certainly different in every market. The vast majority of my customers are brand new families that are just starting out.
Thank you, Brett A Mansfield > On Oct 6, 2015, at 10:39 AM, Ken Hohhof <[email protected]> wrote: > > We overlap with Rise. They do free install + first month free. When I fire > a customer for egregious nonpayment problems, I often see a Rise dish appear > on their house. And then disappear a few months later. > > One former customer is on their 5th WISP dish on their house. Rise has > installed and de-installed twice. > > If your area is very upscale, maybe what Mark says isn’t true. I am not so > lucky, and my experience is similar to Mark’s. We will break the install fee > into 2 payments if the customer makes a credible case they can’t pay it all > at once, like retirees on fixed income. > > > From: Mark Radabaugh > Sent: Tuesday, October 06, 2015 11:28 AM > To: [email protected] > Subject: Re: [AFMUG] reasonable request > > We have tried both free install, $25 install and $75 install. There is a > significant correlation between the number of short term (<90 day) non-pay > disconnects and the free or $25 install. Keeping the install high enough > that the customer has at least some skin in the game makes a measurable > difference. > > Mark > > > >> On Oct 6, 2015, at 12:20 PM, Ty Featherling <[email protected]> wrote: >> >> I wasn't speaking globally. In our area the only company that is offering >> free installs is the one that can't seem to keep customers. >> >> -Ty >> >>> On Tue, Oct 6, 2015 at 11:11 AM, Brett A Mansfield >>> <[email protected]> wrote: >>> Companies that are hurting for customers are not the only ones that do free >>> installation. I am not hurting for customers at all (I'd actually like to >>> offload a few) and I do free installation. Anyone that has a quality >>> product at the right price for customer and the ISP can afford to do a free >>> installation because that customer will be very loyal and stay with you for >>> a long time. >>> >>> Thank you, >>> Brett A Mansfield >>> >>>> On Oct 6, 2015, at 9:47 AM, Ty Featherling <[email protected]> wrote: >>>> >>>> I basically told him just that. I told him the only providers giving away >>>> installations are those that are hurting for customers. I gave him all to >>>> positives about our company and service and told him I hope he finds what >>>> he is looking for from another provider. >>>> >>>> -Ty >>>> >>>> On Tue, Oct 6, 2015 at 9:26 AM, Ken Hohhof <[email protected]> wrote: >>>>> You can’t always get what you want. >>>>> But if you try sometimes you just might find >>>>> You get what you need. >>>>> >>>>> I would take the position that your service is the best available in your >>>>> area, and it costs what it costs, no promos or freebies. If it’s the >>>>> best, people pay your price on your terms to get it. >>>>> >>>>> You know all those 50 year old guys you see driving new Corvettes? Most >>>>> of them have wanted one since they were 20 and kept asking the dealer >>>>> when they were having a sale. So they drove Malibus for 30 years, until >>>>> they paid the asking price for the Corvette. >>>>> >>>>> Do these guys walk up to supermodels and say “Hey, babe, if you’re ever >>>>> giving it away, call me”? Does that ever work? And if it did work, >>>>> would that change the desirability factor? >>>>> >>>>> I’ve had people like this ask once a year if we were having a promo or >>>>> free installs yet and finally after 2-3 years order service. The fact >>>>> that you don’t give it away enhances your brand image as the best. >>>>> >>>>> Or they just continue on their quest for fast, good and cheap with a >>>>> guarantee but no strings and no upfront cost. And a pony. >>>>> >>>>> >>>>> From: Ty Featherling >>>>> Sent: Tuesday, October 06, 2015 8:43 AM >>>>> To: [email protected] >>>>> Subject: [AFMUG] reasonable request >>>>> >>>>> Check this out, via our website contact us form: >>>>> >>>>> "Message: >>>>> I would like to use your service but I'm tired of endless promises from >>>>> vendors regarding reliability and available. Up to xmps is a hollow >>>>> promise. >>>>> >>>>> I would like to use your service but I'm not willing to pay an >>>>> installation charge or sign a "contract", and want 24x7 availability and >>>>> reliability. >>>>> >>>>> What can you "garrantee" that will satisfy my requirements? >>>>> >>>>> Thanks" >>>>> >>>>> I replied with my best explanation of how internet service works in the >>>>> real world. I let him know we could possible get him a dedicated >>>>> connection and included an estimated cost so that he could see the >>>>> difference. His reponse was to ask what our plans are to support UHD >>>>> (Ultra-High-Definition) streaming video. He thinks it is ridiculous that >>>>> he can only get HD streams to work. >>>>> >>>>> I think I got through to him but damn, what the hell makes a person think >>>>> they can demand more while saying they shouldn't have to pay installation >>>>> or have a contract. He finally left me with "let me know if you ever have >>>>> a promotion for free install and no contract." >>>>> > >
