We have done it both ways.... Most of our hosted pbx customer buy the phones out-right (they can buy new polycom phones or we can provide them with grade A refurbished). They typically run $100 to $200 each, average spend is $125 / $150 per phone.
We offer a monthly rental average $7/month (which includes hardware replacement) Our Hosted Pbx service includes unlimited MAC (Move Add Change) for first 90days, and after that we bill $25/per request, or a fee for bigger changes. (Most of the time we are too lazy to bill them for it... ). (ATA's) we sell to the customer... $50 to $75 IAD's (for pri hand off) we retain ownership and bill the customer a managed IAD/Router fee $50 to $100 / month, with a $200 - $250 one time setup charge.... Regards Faisal Imtiaz Snappy Internet & Telecom 7266 SW 48 Street Miami, FL 33155 Tel: 305 663 5518 x 232 Help-desk: (305)663-5518 Option 2 or Email: [email protected] > From: "Ken Hohhof" <[email protected]> > To: [email protected] > Sent: Friday, October 9, 2015 9:26:11 AM > Subject: Re: [AFMUG] New to VoIP > Faisal, do you own the phones, or does the customer? > From: Faisal Imtiaz > Sent: Friday, October 09, 2015 8:11 AM > To: [email protected] > Subject: Re: [AFMUG] New to VoIP > Average Residential consumer spends between $50 to $100 / month on their home > phone bill, and is looking to reduce it further (very low usage) > Average very small Business with a couple of phone lines spends about $150 to > $200 / month > Average small Business 4-6 lines spends about $500 to $700 / month on a phone > bill. > Average medium Business can spend betwee $700 to $1500/month on a phone bill > Larger business spending is north of that. > If you 'resell' or use a full commercial platform to provider voip service, > one > can expect 30% to 50% margin, in most cases one can reduce a new customer's > existing spending (against traditional wire line ) by 40-50%. > If you invest in learning how to deal with VOIP, and have a small/reasonable > amount of Linux expertise inhouse, one can bring in a inhouse platform pretty > inexpensively (approx $5k one time) and possibly have 80% or higher margin. > Having shared that, the question becomes, what is one's outlook for Voice > Business Potential ? if one is expecting to do $5k or less MRR, then it is > best > to find a partner that you can resell from... if one is expecting $10k or less > MRR, then it is well worth investing in those resources.... > Of-course a combination of a resell / turnkey platform which can be brought > inhouse at a later date can make perfect sense. > If one does not have the internal resources, and is not willing to invest in > them, then it is best to resell or outsource . > We started out by using private label wholesale platform, were seeing about > 20% > margin, built to approx $15k to $18k MRR, and then circumstances forced us to > bringing this inhouse... > Of YMMV, depending on how exactly one approaches this .... What is a pure > headache of some, is an opportunity for others......However the fact that what > most business spend on their phone service is a factor of multiples vs what > they spend on internet access still stands true. > Faisal Imtiaz > Snappy Internet & Telecom > 7266 SW 48 Street > Miami, FL 33155 > Tel: 305 663 5518 x 232 > Help-desk: (305)663-5518 Option 2 or Email: [email protected] >> From: "Jeremy" <[email protected]> >> To: [email protected] >> Sent: Friday, October 9, 2015 12:50:34 AM >> Subject: Re: [AFMUG] New to VoIP >> Mostly residential...some commercial. I want to do more commercial but the >> amount of time spent on customer service changing pbx/phone/line/extension >> configurations doesn't seem justified. If we had a call center that >> understood >> these issues and this platform it might make sense, but with me still taking >> all the calls it definitely seems like a headache that I don't want. >> On Thu, Oct 8, 2015 at 2:08 PM, Jay Weekley < [email protected] > >> wrote: >>> It's more stuff to troubleshoot definitely. Jeremy, are your VOIP customers >>> residential or commercial? >>> Jeremy wrote: >>>> We make a small amount of money, with fairly decent margins, but hardly >>>> enough >>>> to be worth the additional tax burden and ridiculous amounts of regulatory >>>> red >>>> tape. I wonder why??? continuously. >>>> On Thu, Oct 8, 2015 at 1:04 PM, Brett A Mansfield < >>>> [email protected] >>>> <mailto: [email protected] >> wrote: >>>> The only advice I have is DON'T! There is no money in it! I >>>> recommend Ooma Office to my business customers. Everyone who has >>>> gone that route has been very happy with it. And it's really cheap >>>> comparatively. >>>> Thank you, >>>> Brett A Mansfield >>>> On Oct 8, 2015, at 12:46 PM, Jon Paul Kelley >>>> < [email protected] <mailto: [email protected] >> wrote: >>>>> As the title states, I am inching closer to offer VoIP as a >>>>> service through my WISP. I am wondering if any of you have some >>>>> wisdom you might be willing to part with before I embark on this >>>>> endeavor. I, of course, have some exposure to VoIP, but not a >>>>> great deal. I have VoIP phones in my office, but someone else >>>>> manages the server for me. >>>>> What companies would you guys recommend using to get me setup and >>>>> running. I have several businesses that are interested in phone >>>>> service and I need to figure something out. >>>>> Thanks. >>>>> Jon Paul Kelley >>>>> CKS Wireless
