I always did the same thing with 90 days "free" changes included. It's
free in that I didn't bill separately for it, but after doing a few
PBX's it became clear that they'll always want to change a bunch of
stuff early on, so I figured extra hours of labor into the price of the
system. That's why it's "free" in quotes.
On 10/9/2015 10:00 AM, Faisal Imtiaz wrote:
We have done it both ways....
Most of our hosted pbx customer buy the phones out-right (they can buy
new polycom phones or we can provide them with grade A refurbished).
They typically run $100 to $200 each, average spend is $125 / $150 per
phone.
We offer a monthly rental average $7/month (which includes hardware
replacement)
Our Hosted Pbx service includes unlimited MAC (Move Add Change) for
first 90days, and after that we bill $25/per request, or a fee for
bigger changes. (Most of the time we are too lazy to bill them for
it... ).
(ATA's) we sell to the customer... $50 to $75
IAD's (for pri hand off) we retain ownership and bill the customer a
managed IAD/Router fee $50 to $100 / month, with a $200 - $250 one
time setup charge....
Regards
Faisal Imtiaz
Snappy Internet & Telecom
7266 SW 48 Street
Miami, FL 33155
Tel: 305 663 5518 x 232
Help-desk: (305)663-5518 Option 2 or Email: [email protected]
------------------------------------------------------------------------
*From: *"Ken Hohhof" <[email protected]>
*To: *[email protected]
*Sent: *Friday, October 9, 2015 9:26:11 AM
*Subject: *Re: [AFMUG] New to VoIP
Faisal, do you own the phones, or does the customer?
*From:* Faisal Imtiaz <mailto:[email protected]>
*Sent:* Friday, October 09, 2015 8:11 AM
*To:* [email protected] <mailto:[email protected]>
*Subject:* Re: [AFMUG] New to VoIP
Average Residential consumer spends between $50 to $100 / month on
their home phone bill, and is looking to reduce it further (very
low usage)
Average very small Business with a couple of phone lines spends
about $150 to $200 / month
Average small Business 4-6 lines spends about $500 to $700 / month
on a phone bill.
Average medium Business can spend betwee $700 to $1500/month on a
phone bill
Larger business spending is north of that.
If you 'resell' or use a full commercial platform to provider voip
service, one can expect 30% to 50% margin, in most cases one can
reduce a new customer's existing spending (against traditional
wire line ) by 40-50%.
If you invest in learning how to deal with VOIP, and have a
small/reasonable amount of Linux expertise inhouse, one can bring
in a inhouse platform pretty inexpensively (approx $5k one time)
and possibly have 80% or higher margin.
Having shared that, the question becomes, what is one's outlook
for Voice Business Potential ? if one is expecting to do $5k or
less MRR, then it is best to find a partner that you can resell
from... if one is expecting $10k or less MRR, then it is well
worth investing in those resources....
Of-course a combination of a resell / turnkey platform which can
be brought inhouse at a later date can make perfect sense.
If one does not have the internal resources, and is not willing to
invest in them, then it is best to resell or outsource .
We started out by using private label wholesale platform, were
seeing about 20% margin, built to approx $15k to $18k MRR, and
then circumstances forced us to bringing this inhouse...
Of YMMV, depending on how exactly one approaches this .... What is
a pure headache of some, is an opportunity for others......However
the fact that what most business spend on their phone service is
a factor of multiples vs what they spend on internet access still
stands true.
Faisal Imtiaz
Snappy Internet & Telecom
7266 SW 48 Street
Miami, FL 33155
Tel: 305 663 5518 x 232
Help-desk: (305)663-5518 Option 2 or Email: [email protected]
------------------------------------------------------------------------
*From: *"Jeremy" <[email protected]>
*To: *[email protected]
*Sent: *Friday, October 9, 2015 12:50:34 AM
*Subject: *Re: [AFMUG] New to VoIP
Mostly residential...some commercial. I want to do more
commercial but the amount of time spent on customer service
changing pbx/phone/line/extension configurations doesn't seem
justified. If we had a call center that understood these
issues and this platform it might make sense, but with me
still taking all the calls it definitely seems like a headache
that I don't want.
On Thu, Oct 8, 2015 at 2:08 PM, Jay Weekley
<[email protected] <mailto:[email protected]>>
wrote:
It's more stuff to troubleshoot definitely. Jeremy, are
your VOIP customers residential or commercial?
Jeremy wrote:
We make a small amount of money, with fairly decent
margins, but hardly enough to be worth the additional
tax burden and ridiculous amounts of regulatory red
tape. I wonder why??? continuously.
On Thu, Oct 8, 2015 at 1:04 PM, Brett A Mansfield
<[email protected]
<mailto:[email protected]>
<mailto:[email protected]
<mailto:[email protected]>>> wrote:
The only advice I have is DON'T! There is no money
in it! I
recommend Ooma Office to my business customers.
Everyone who has
gone that route has been very happy with it. And
it's really cheap
comparatively.
Thank you,
Brett A Mansfield
On Oct 8, 2015, at 12:46 PM, Jon Paul Kelley
<[email protected]
<mailto:[email protected]>
<mailto:[email protected]
<mailto:[email protected]>>> wrote:
As the title states, I am inching closer to
offer VoIP as a
service through my WISP. I am wondering if any
of you have some
wisdom you might be willing to part with
before I embark on this
endeavor. I, of course, have some exposure to
VoIP, but not a
great deal. I have VoIP phones in my office,
but someone else
manages the server for me.
What companies would you guys recommend using
to get me setup and
running. I have several businesses that are
interested in phone
service and I need to figure something out.
Thanks.
Jon Paul Kelley
CKS Wireless
