Faisal, do you own the phones, or does the customer? From: Faisal Imtiaz Sent: Friday, October 09, 2015 8:11 AM To: [email protected] Subject: Re: [AFMUG] New to VoIP
Average Residential consumer spends between $50 to $100 / month on their home phone bill, and is looking to reduce it further (very low usage) Average very small Business with a couple of phone lines spends about $150 to $200 / month Average small Business 4-6 lines spends about $500 to $700 / month on a phone bill. Average medium Business can spend betwee $700 to $1500/month on a phone bill Larger business spending is north of that. If you 'resell' or use a full commercial platform to provider voip service, one can expect 30% to 50% margin, in most cases one can reduce a new customer's existing spending (against traditional wire line ) by 40-50%. If you invest in learning how to deal with VOIP, and have a small/reasonable amount of Linux expertise inhouse, one can bring in a inhouse platform pretty inexpensively (approx $5k one time) and possibly have 80% or higher margin. Having shared that, the question becomes, what is one's outlook for Voice Business Potential ? if one is expecting to do $5k or less MRR, then it is best to find a partner that you can resell from... if one is expecting $10k or less MRR, then it is well worth investing in those resources.... Of-course a combination of a resell / turnkey platform which can be brought inhouse at a later date can make perfect sense. If one does not have the internal resources, and is not willing to invest in them, then it is best to resell or outsource . We started out by using private label wholesale platform, were seeing about 20% margin, built to approx $15k to $18k MRR, and then circumstances forced us to bringing this inhouse... Of YMMV, depending on how exactly one approaches this .... What is a pure headache of some, is an opportunity for others......However the fact that what most business spend on their phone service is a factor of multiples vs what they spend on internet access still stands true. Faisal Imtiaz Snappy Internet & Telecom 7266 SW 48 Street Miami, FL 33155 Tel: 305 663 5518 x 232 Help-desk: (305)663-5518 Option 2 or Email: [email protected] -------------------------------------------------------------------------------- From: "Jeremy" <[email protected]> To: [email protected] Sent: Friday, October 9, 2015 12:50:34 AM Subject: Re: [AFMUG] New to VoIP Mostly residential...some commercial. I want to do more commercial but the amount of time spent on customer service changing pbx/phone/line/extension configurations doesn't seem justified. If we had a call center that understood these issues and this platform it might make sense, but with me still taking all the calls it definitely seems like a headache that I don't want. On Thu, Oct 8, 2015 at 2:08 PM, Jay Weekley <[email protected]> wrote: It's more stuff to troubleshoot definitely. Jeremy, are your VOIP customers residential or commercial? Jeremy wrote: We make a small amount of money, with fairly decent margins, but hardly enough to be worth the additional tax burden and ridiculous amounts of regulatory red tape. I wonder why??? continuously. On Thu, Oct 8, 2015 at 1:04 PM, Brett A Mansfield <[email protected] <mailto:[email protected]>> wrote: The only advice I have is DON'T! There is no money in it! I recommend Ooma Office to my business customers. Everyone who has gone that route has been very happy with it. And it's really cheap comparatively. Thank you, Brett A Mansfield On Oct 8, 2015, at 12:46 PM, Jon Paul Kelley <[email protected] <mailto:[email protected]>> wrote: As the title states, I am inching closer to offer VoIP as a service through my WISP. I am wondering if any of you have some wisdom you might be willing to part with before I embark on this endeavor. I, of course, have some exposure to VoIP, but not a great deal. I have VoIP phones in my office, but someone else manages the server for me. What companies would you guys recommend using to get me setup and running. I have several businesses that are interested in phone service and I need to figure something out. Thanks. Jon Paul Kelley CKS Wireless
