Yep. We have a ten pages excel sheet we used to ask questions and document answers to help create the carpool flow. I think on average those discussions take about two hours and wear everybody out.
On Fri, Oct 9, 2015, 12:45 PM Faisal Imtiaz <[email protected]> wrote: > Yeah, that is also a good strategy...We do that with the more complex > conversations.. > > The ironic part is, most of the time is consumed in explaining the > feature, and getting the client to explain how they want the call flow, > doing the actual work for adjusting the call flow is a small fraction... > > Regards > > Faisal Imtiaz > Snappy Internet & Telecom > 7266 SW 48 Street > Miami, FL 33155 > Tel: 305 663 5518 x 232 > > Help-desk: (305)663-5518 Option 2 or Email: [email protected] > > ------------------------------ > > *From: *"Adam Moffett" <[email protected]> > *To: *[email protected] > *Sent: *Friday, October 9, 2015 1:42:19 PM > > > *Subject: *Re: [AFMUG] New to VoIP > > I always did the same thing with 90 days "free" changes included. It's > free in that I didn't bill separately for it, but after doing a few PBX's > it became clear that they'll always want to change a bunch of stuff early > on, so I figured extra hours of labor into the price of the system. That's > why it's "free" in quotes. > > > > > On 10/9/2015 10:00 AM, Faisal Imtiaz wrote: > > We have done it both ways.... > > Most of our hosted pbx customer buy the phones out-right (they can buy > new polycom phones or we can provide them with grade A refurbished). They > typically run $100 to $200 each, average spend is $125 / $150 per phone. > > We offer a monthly rental average $7/month (which includes hardware > replacement) > > Our Hosted Pbx service includes unlimited MAC (Move Add Change) for first > 90days, and after that we bill $25/per request, or a fee for bigger > changes. (Most of the time we are too lazy to bill them for it... ). > > (ATA's) we sell to the customer... $50 to $75 > IAD's (for pri hand off) we retain ownership and bill the customer a > managed IAD/Router fee $50 to $100 / month, with a $200 - $250 one time > setup charge.... > > Regards > > Faisal Imtiaz > Snappy Internet & Telecom > 7266 SW 48 Street > Miami, FL 33155 > Tel: 305 663 5518 x 232 > > Help-desk: (305)663-5518 Option 2 or Email: [email protected] > > ------------------------------ > > *From: *"Ken Hohhof" <[email protected]> <[email protected]> > *To: *[email protected] > *Sent: *Friday, October 9, 2015 9:26:11 AM > *Subject: *Re: [AFMUG] New to VoIP > > Faisal, do you own the phones, or does the customer? > > *From:* Faisal Imtiaz <[email protected]> > *Sent:* Friday, October 09, 2015 8:11 AM > *To:* [email protected] > *Subject:* Re: [AFMUG] New to VoIP > > Average Residential consumer spends between $50 to $100 / month on their > home phone bill, and is looking to reduce it further (very low usage) > Average very small Business with a couple of phone lines spends about $150 > to $200 / month > Average small Business 4-6 lines spends about $500 to $700 / month on a > phone bill. > Average medium Business can spend betwee $700 to $1500/month on a phone > bill > Larger business spending is north of that. > > If you 'resell' or use a full commercial platform to provider voip > service, one can expect 30% to 50% margin, in most cases one can reduce a > new customer's existing spending (against traditional wire line ) by 40-50%. > > If you invest in learning how to deal with VOIP, and have a > small/reasonable amount of Linux expertise inhouse, one can bring in a > inhouse platform pretty inexpensively (approx $5k one time) and possibly > have 80% or higher margin. > > Having shared that, the question becomes, what is one's outlook for Voice > Business Potential ? if one is expecting to do $5k or less MRR, then it is > best to find a partner that you can resell from... if one is expecting $10k > or less MRR, then it is well worth investing in those resources.... > > Of-course a combination of a resell / turnkey platform which can be > brought inhouse at a later date can make perfect sense. > > If one does not have the internal resources, and is not willing to invest > in them, then it is best to resell or outsource . > > We started out by using private label wholesale platform, were seeing > about 20% margin, built to approx $15k to $18k MRR, and then circumstances > forced us to bringing this inhouse... > > Of YMMV, depending on how exactly one approaches this .... What is a pure > headache of some, is an opportunity for others......However the fact that > what most business spend on their phone service is a factor of multiples > vs what they spend on internet access still stands true. > > > Faisal Imtiaz > Snappy Internet & Telecom > 7266 SW 48 Street > Miami, FL 33155 > Tel: 305 663 5518 x 232 > > Help-desk: (305)663-5518 Option 2 or Email: [email protected] > > ------------------------------ > > *From: *"Jeremy" <[email protected]> <[email protected]> > *To: *[email protected] > *Sent: *Friday, October 9, 2015 12:50:34 AM > *Subject: *Re: [AFMUG] New to VoIP > > Mostly residential...some commercial. I want to do more commercial but > the amount of time spent on customer service changing > pbx/phone/line/extension configurations doesn't seem justified. If we had > a call center that understood these issues and this platform it might make > sense, but with me still taking all the calls it definitely seems like a > headache that I don't want. > > On Thu, Oct 8, 2015 at 2:08 PM, Jay Weekley <[email protected]> > wrote: > >> It's more stuff to troubleshoot definitely. Jeremy, are your VOIP >> customers residential or commercial? >> >> Jeremy wrote: >> >>> We make a small amount of money, with fairly decent margins, but hardly >>> enough to be worth the additional tax burden and ridiculous amounts of >>> regulatory red tape. I wonder why??? continuously. >>> >>> On Thu, Oct 8, 2015 at 1:04 PM, Brett A Mansfield < >>> [email protected] <mailto:[email protected]>> >>> wrote: >>> >>> The only advice I have is DON'T! There is no money in it! I >>> recommend Ooma Office to my business customers. Everyone who has >>> gone that route has been very happy with it. And it's really cheap >>> comparatively. >>> >>> Thank you, >>> Brett A Mansfield >>> >>> On Oct 8, 2015, at 12:46 PM, Jon Paul Kelley >>> <[email protected] <mailto:[email protected]>> wrote: >>> >>> As the title states, I am inching closer to offer VoIP as a >>>> service through my WISP. I am wondering if any of you have some >>>> wisdom you might be willing to part with before I embark on this >>>> endeavor. I, of course, have some exposure to VoIP, but not a >>>> great deal. I have VoIP phones in my office, but someone else >>>> manages the server for me. >>>> >>>> What companies would you guys recommend using to get me setup and >>>> running. I have several businesses that are interested in phone >>>> service and I need to figure something out. >>>> >>>> Thanks. >>>> >>>> Jon Paul Kelley >>>> >>>> CKS Wireless >>>> >>>> >>> >> > > >
