That was our model and it was very profitable. After the initial configuration there were fewer changes than you might imagine. Very good money. Faxes though.... Arghhhhh! Inbound was zero trouble with fax to pdf via email but outbound... If someone wanted a real fax instead of a scanner it was a pain. In addition, if their machine doesn't work there are few new options to replace it. Some machines don't have settings to assist to try to resolve issues. In the end, we said our solution was to scan then fax the pdf through the user interface. The fax issue was less of an issue every month. The only issue is some old guy that hasn't learned any new technology since the push button phone.
On Thu, Oct 8, 2015, 11:59 PM Eric Kuhnke <[email protected]> wrote: > It seems that the people successfully doing commercial VoIP are somewhat > successful with the "flat rate per month per handset, we manage it all" > model. Like $30 or $35 per month per phone, with a minimum of a dozen > handsets per business or something like that. > > With enough of those type of customers it can pay for a single staff > position who can sit on top of an incoming ticket queue, whose job is to do > things like create/delete extensions, IVRs, administer voicemail, etc. > > > > On 10/8/15 9:50 PM, Jeremy wrote: > > Mostly residential...some commercial. I want to do more commercial but > the amount of time spent on customer service changing > pbx/phone/line/extension configurations doesn't seem justified. If we had > a call center that understood these issues and this platform it might make > sense, but with me still taking all the calls it definitely seems like a > headache that I don't want. > > On Thu, Oct 8, 2015 at 2:08 PM, Jay Weekley <[email protected]> > wrote: > > It's more stuff to troubleshoot definitely. Jeremy, are your VOIP >> customers residential or commercial? >> >> Jeremy wrote: >> >>> We make a small amount of money, with fairly decent margins, but hardly >>> enough to be worth the additional tax burden and ridiculous amounts of >>> regulatory red tape. I wonder why??? continuously. >>> >>> On Thu, Oct 8, 2015 at 1:04 PM, Brett A Mansfield < >>> [email protected] <mailto:[email protected]>> >>> wrote: >>> >>> The only advice I have is DON'T! There is no money in it! I >>> recommend Ooma Office to my business customers. Everyone who has >>> gone that route has been very happy with it. And it's really cheap >>> comparatively. >>> >>> Thank you, >>> Brett A Mansfield >>> >>> On Oct 8, 2015, at 12:46 PM, Jon Paul Kelley >>> <[email protected] <mailto:[email protected]>> wrote: >>> >>> As the title states, I am inching closer to offer VoIP as a >>>> service through my WISP. I am wondering if any of you have some >>>> wisdom you might be willing to part with before I embark on this >>>> endeavor. I, of course, have some exposure to VoIP, but not a >>>> great deal. I have VoIP phones in my office, but someone else >>>> manages the server for me. >>>> >>>> What companies would you guys recommend using to get me setup and >>>> running. I have several businesses that are interested in phone >>>> service and I need to figure something out. >>>> >>>> Thanks. >>>> >>>> Jon Paul Kelley >>>> >>>> CKS Wireless >>>> >>>> >>> >>
