Re: [AFMUG] New to VoIP

[Eric Kuhnke]

It seems that the people successfully doing commercial VoIP are somewhat successful with the "flat rate per month per handset, we manage it all" model. Like $30 or $35 per month per phone, with a minimum of a dozen handsets per business or something like that. With enough of those type of customers it can pay for a single staff position who can sit on top of an incoming ticket queue, whose job is to do things like create/delete extensions, IVRs, administer voicemail, etc. On 10/8/15 9:50 PM, Jeremy wrote: Mostly residential...some commercial.  I want to do more commercial but the amount of time spent on customer service changing pbx/phone/line/extension configurations doesn't seem justified.  If we had a call center that understood these issues and this platform it might make sense, but with me still taking all the calls it definitely seems like a headache that I don't want.   On Thu, Oct 8, 2015 at 2:08 PM, Jay Weekley <par...@cyberbroadband.net> wrote: It's more stuff to troubleshoot definitely.   Jeremy, are your VOIP customers residential or commercial? Jeremy wrote: We make a small amount of money, with fairly decent margins, but hardly enough to be worth the additional tax burden and ridiculous amounts of regulatory red tape.  I wonder why???  continuously. On Thu, Oct 8, 2015 at 1:04 PM, Brett A Mansfield <li...@silverlakeinternet.com <mailto:li...@silverlakeinternet.com>> wrote:     The only advice I have is DON'T! There is no money in it! I     recommend Ooma Office to my business customers. Everyone who has     gone that route has been very happy with it. And it's really cheap     comparatively.     Thank you,     Brett A Mansfield     On Oct 8, 2015, at 12:46 PM, Jon Paul Kelley     <jpkel...@ckswireless.com <mailto:jpkel...@ckswireless.com>> wrote:     As the title states, I am inching closer to offer VoIP as a     service through my WISP. I am wondering if any of you have some     wisdom you might be willing to part with before I embark on this     endeavor. I, of course, have some exposure to VoIP, but not a     great deal. I have VoIP phones in my office, but someone else     manages the server for me.     What companies would you guys recommend using to get me setup and     running. I have several businesses that are interested in phone     service and I need to figure something out.     Thanks.     Jon Paul Kelley     CKS Wireless