Yeah, that is also a good strategy...We do that with the more complex conversations..
The ironic part is, most of the time is consumed in explaining the feature, and getting the client to explain how they want the call flow, doing the actual work for adjusting the call flow is a small fraction... Regards Faisal Imtiaz Snappy Internet & Telecom 7266 SW 48 Street Miami, FL 33155 Tel: 305 663 5518 x 232 Help-desk: (305)663-5518 Option 2 or Email: [email protected] > From: "Adam Moffett" <[email protected]> > To: [email protected] > Sent: Friday, October 9, 2015 1:42:19 PM > Subject: Re: [AFMUG] New to VoIP > I always did the same thing with 90 days "free" changes included. It's free in > that I didn't bill separately for it, but after doing a few PBX's it became > clear that they'll always want to change a bunch of stuff early on, so I > figured extra hours of labor into the price of the system. That's why it's > "free" in quotes. > On 10/9/2015 10:00 AM, Faisal Imtiaz wrote: >> We have done it both ways.... >> Most of our hosted pbx customer buy the phones out-right (they can buy new >> polycom phones or we can provide them with grade A refurbished). They >> typically >> run $100 to $200 each, average spend is $125 / $150 per phone. >> We offer a monthly rental average $7/month (which includes hardware >> replacement) >> Our Hosted Pbx service includes unlimited MAC (Move Add Change) for first >> 90days, and after that we bill $25/per request, or a fee for bigger changes. >> (Most of the time we are too lazy to bill them for it... ). >> (ATA's) we sell to the customer... $50 to $75 >> IAD's (for pri hand off) we retain ownership and bill the customer a managed >> IAD/Router fee $50 to $100 / month, with a $200 - $250 one time setup >> charge.... >> Regards >> Faisal Imtiaz >> Snappy Internet & Telecom >> 7266 SW 48 Street >> Miami, FL 33155 >> Tel: 305 663 5518 x 232 >> Help-desk: (305)663-5518 Option 2 or Email: [email protected] >>> From: "Ken Hohhof" <[email protected]> >>> To: [email protected] >>> Sent: Friday, October 9, 2015 9:26:11 AM >>> Subject: Re: [AFMUG] New to VoIP >>> Faisal, do you own the phones, or does the customer? >>> From: Faisal Imtiaz >>> Sent: Friday, October 09, 2015 8:11 AM >>> To: [email protected] >>> Subject: Re: [AFMUG] New to VoIP >>> Average Residential consumer spends between $50 to $100 / month on their >>> home >>> phone bill, and is looking to reduce it further (very low usage) >>> Average very small Business with a couple of phone lines spends about $150 >>> to >>> $200 / month >>> Average small Business 4-6 lines spends about $500 to $700 / month on a >>> phone >>> bill. >>> Average medium Business can spend betwee $700 to $1500/month on a phone bill >>> Larger business spending is north of that. >>> If you 'resell' or use a full commercial platform to provider voip service, >>> one >>> can expect 30% to 50% margin, in most cases one can reduce a new customer's >>> existing spending (against traditional wire line ) by 40-50%. >>> If you invest in learning how to deal with VOIP, and have a small/reasonable >>> amount of Linux expertise inhouse, one can bring in a inhouse platform >>> pretty >>> inexpensively (approx $5k one time) and possibly have 80% or higher margin. >>> Having shared that, the question becomes, what is one's outlook for Voice >>> Business Potential ? if one is expecting to do $5k or less MRR, then it is >>> best >>> to find a partner that you can resell from... if one is expecting $10k or >>> less >>> MRR, then it is well worth investing in those resources.... >>> Of-course a combination of a resell / turnkey platform which can be brought >>> inhouse at a later date can make perfect sense. >>> If one does not have the internal resources, and is not willing to invest in >>> them, then it is best to resell or outsource . >>> We started out by using private label wholesale platform, were seeing about >>> 20% >>> margin, built to approx $15k to $18k MRR, and then circumstances forced us >>> to >>> bringing this inhouse... >>> Of YMMV, depending on how exactly one approaches this .... What is a pure >>> headache of some, is an opportunity for others......However the fact that >>> what >>> most business spend on their phone service is a factor of multiples vs what >>> they spend on internet access still stands true. >>> Faisal Imtiaz >>> Snappy Internet & Telecom >>> 7266 SW 48 Street >>> Miami, FL 33155 >>> Tel: 305 663 5518 x 232 >>> Help-desk: (305)663-5518 Option 2 or Email: [email protected] >>>> From: "Jeremy" <[email protected]> >>>> To: [email protected] >>>> Sent: Friday, October 9, 2015 12:50:34 AM >>>> Subject: Re: [AFMUG] New to VoIP >>>> Mostly residential...some commercial. I want to do more commercial but the >>>> amount of time spent on customer service changing pbx/phone/line/extension >>>> configurations doesn't seem justified. If we had a call center that >>>> understood >>>> these issues and this platform it might make sense, but with me still >>>> taking >>>> all the calls it definitely seems like a headache that I don't want. >>>> On Thu, Oct 8, 2015 at 2:08 PM, Jay Weekley < [email protected] > >>>> wrote: >>>>> It's more stuff to troubleshoot definitely. Jeremy, are your VOIP >>>>> customers >>>>> residential or commercial? >>>>> Jeremy wrote: >>>>>> We make a small amount of money, with fairly decent margins, but hardly >>>>>> enough >>>>>> to be worth the additional tax burden and ridiculous amounts of >>>>>> regulatory red >>>>>> tape. I wonder why??? continuously. >>>>>> On Thu, Oct 8, 2015 at 1:04 PM, Brett A Mansfield < >>>>>> [email protected] >>>>>> <mailto: [email protected] >> wrote: >>>>>> The only advice I have is DON'T! There is no money in it! I >>>>>> recommend Ooma Office to my business customers. Everyone who has >>>>>> gone that route has been very happy with it. And it's really cheap >>>>>> comparatively. >>>>>> Thank you, >>>>>> Brett A Mansfield >>>>>> On Oct 8, 2015, at 12:46 PM, Jon Paul Kelley >>>>>> < [email protected] <mailto: [email protected] >> wrote: >>>>>>> As the title states, I am inching closer to offer VoIP as a >>>>>>> service through my WISP. I am wondering if any of you have some >>>>>>> wisdom you might be willing to part with before I embark on this >>>>>>> endeavor. I, of course, have some exposure to VoIP, but not a >>>>>>> great deal. I have VoIP phones in my office, but someone else >>>>>>> manages the server for me. >>>>>>> What companies would you guys recommend using to get me setup and >>>>>>> running. I have several businesses that are interested in phone >>>>>>> service and I need to figure something out. >>>>>>> Thanks. >>>>>>> Jon Paul Kelley >>>>>>> CKS Wireless
