What are you recommending on routers now Ken?

Our spiel usually includes netgear and spend no more then 100$. Especially
for the people on the 3mbit and 5mbit plans. We've been doing good at
converting these people that don't want to mess with it to our rental
router. (Zyxel 2.4ghz) for 5/month.

On Sat, Oct 15, 2016 at 1:23 PM, Ken Hohhof <af...@kwisp.com> wrote:

> I’m still waiting to run into a customer with a media library to justify
> the $400 WiFi router some kid in the store sold them so they could have
> multigigabit WiFi in their house.  Cuz if your only source of content is
> your 25 Mbps Internet connection, I’m missing why you need that AC5300
> router.  And honestly, if I had a media center with locally stored content
> streaming 4K video around the house, I’d figure a way to run a cable to the
> big screens.  Why spend all that money and then cheap out by using WiFi,
> especially since that 60 inch TV isn’t exactly portable unless it’s on
> wheels.
>
>
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Joe Novak
> *Sent:* Saturday, October 15, 2016 1:09 PM
>
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] "buffering"
>
>
>
> It makes me sad that Kodi got associated with all of the nonsense. It's a
> beautiful media center front end. I actually just got a 'NexBox' in that
> runs android, outputs 4K, which I can't do with my current media center
> setup. I've been excited to play around with it.
>
>
>
>
>
>
>
> On Sat, Oct 15, 2016 at 1:05 PM, Ken Hohhof <af...@kwisp.com> wrote:
>
> And the people with the Kodi boxes, usually the people who barely know how
> to use a computer, are they answering ads in the back of magazines or
> something?  They seem to expect something like the analog TV converter
> boxes, you plug it in and get free live TV.  Must be legal because I bought
> a box.  And for tech support, call your ISP.
>
>
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *That One Guy
> /sarcasm
> *Sent:* Saturday, October 15, 2016 12:54 PM
>
>
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] "buffering"
>
>
>
> Don't forget these rooted amazon firesticks are dominating right now. I
> won't offer any support for any issue unless it's a vanilla stick. These
> things are blatantly illegal like the black box descramblers for satellite
> days.
>
> People are dropping malicious operating systems in the middle of their
> trusted network left and right for "free" tv. God only knows what iot bot
> net activity is also causing their xhamster buffering
>
>
>
> On Oct 15, 2016 12:48 PM, "Chuck McCown" <ch...@wbmfg.com> wrote:
>
> I read the word “Netflix” and my brain received “Netscape”. Talk about a
> confusing moment...
>
>
>
> *From:* CBB - Jay Fuller
>
> *Sent:* Saturday, October 15, 2016 11:33 AM
>
> *To:* af@afmug.com
>
> *Subject:* Re: [AFMUG] "buffering"
>
>
>
>
>
> I have a smart tv that works fine but won't update.  It is an earlier
> Netflix interface but I actually like it better than the modern
> interface.....
>
>
>
> Sent from my Verizon 4G LTE Smartphone
>
>
>
> ----- Reply message -----
> From: "Ken Hohhof" <af...@kwisp.com>
> To: <af@afmug.com>
> Subject: [AFMUG] "buffering"
> Date: Sat, Oct 15, 2016 12:10 PM
>
>
>
> In your experience, does it help if the customer goes through the
> procedure to update the app on the smart TV?
>
>
>
> Most of the smart TVs we run into seem to be Samsung.  I know a lot of the
> early ones also didn’t seem to play well with certain WiFi routers.
>
>
>
>
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Joe Novak
> *Sent:* Saturday, October 15, 2016 11:59 AM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] "buffering"
>
>
>
> In a lot of the early smart TVs - even some of the new ones - the netflix
> 'smart' modulation did not work well if at all. The Roku's and streaming
> boxes usually have perfect support for it. Hulu seems to do good too.
> Direct TV has shit poor bandwidth management, and poor peering as far as we
> could tell.
>
>
>
> On Sat, Oct 15, 2016 at 11:52 AM, Ken Hohhof <af...@kwisp.com> wrote:
>
> The most recent customer I think I’ve gotten to clarify the video is
> actually stopping and starting.  Previously he was saying it took a long
> time to buffer but was fine once the picture appeared.  That’s what got me
> to thinking the latest complaint was impatience with how long it took
> before the video started playing, not problems while it was playing.  The
> next challenge is to find out what streaming service he is using, people
> tend to call them all “Netflix”.  But I rarely hear about Netflix stopping
> to buffer because Netflix can switch stream rates on the fly, if it’s
> actually Netflix and it is stopping and starting, in my experience it’s
> usually something other than just slow Internet.  Like WiFi dropping out,
> or packet loss, or a Windows 10 download overloading the connection.
>
>
>
> We have transitioned to the point where people sit down in front of their
> “smart TV” and expect to watch TV, who knows what streaming service, but
> there is only one answer if it doesn’t work like old fashioned TV – your
> Internet is too slow.  I had a customer call because she couldn’t watch an
> online class on her computer which was telling her “you  are  not connected
> to a network”, and there was an airplane symbol in the lower right.  Tech
> support for the online college told her that meant her Internet was too
> slow.  I was tempted to tell her the airplane symbol actually meant her
> Internet was really fast (it’s flying), otherwise it would show a car or a
> turtle.
>
>
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com <af-boun...@afmug.com>] *On
> Behalf Of *Chuck McCown
> *Sent:* Saturday, October 15, 2016 10:29 AM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] "buffering"
>
>
>
> I presume the circle thing is spinning when people say buffering.
>
>
>
> *From:* Ken Hohhof
>
> *Sent:* Friday, October 14, 2016 8:34 PM
>
> *To:* af@afmug.com
>
> *Subject:* Re: [AFMUG] "buffering"
>
>
>
> But that’s not what I’m talking about.  I’m wondering if when a customer
> talks about “buffering”, he really means having to wait for the video to
> start playing.
>
>
>
> And maybe I’m confused because I assume everyone is using Netflix.  And
> I’m pretty sure Netflix starts the stream at a low quality so it starts
> quickly, and then ramps up the quality as the buffer fills, since their
> technology allows changing the stream quality on the fly.  Other services
> like maybe Hulu and Amazon Prime may behave differently.
>
>
>
> Also with my default assumption that people are using Netflix, I don’t
> expect rebuffering because it’s been years since Netflix needed to stop and
> rebuffer at a lower stream rate, I think they do that pretty seamlessly now.
>
>
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com <af-boun...@afmug.com>] *On
> Behalf Of *Mathew Howard
> *Sent:* Friday, October 14, 2016 9:09 PM
> *To:* af <af@afmug.com>
> *Subject:* Re: [AFMUG] "buffering"
>
>
>
> Well, people certainly want connections that support multiple streams.
> Paying for it, I'm not so sure about... at least around these parts.
>
>
>
> On Fri, Oct 14, 2016 at 8:52 PM, Eric Kuhnke <eric.kuh...@gmail.com>
> wrote:
>
> Have you ever seen a 1080p youtube video load on a 1GbE active-E FTTH ISP
> that has direct peering with Google from a router 2.5ms upstream?  It's a
> beautiful thing.
>
> People will absolutely pay for connections that support multiple streams,
> take a typical family of 4 or 5 people with kids that want to watch videos
> on tablets simultaneously...
>
>
>
> On Fri, Oct 14, 2016 at 6:49 PM, Ken Hohhof <af...@kwisp.com> wrote:
>
> When people say their video is “buffering”, I assume they mean
> re-buffering, where the video stops and starts.
>
>
>
> I’m starting to  wonder if some people are referring to the delay before
> the video starts playing.  Is this a thing?  And do people pay for faster
> Internet just to make the video start faster, like cut 15-20 seconds down
> to 5 or 10 seconds?
>
>
>
>
>
>
>
>
>

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