As the original webmaster at netscape, thanks for the memories....

On 10/15/2016 10:55 AM, Ken Hohhof wrote:
Yep, here’s your video:

*From:*Af [] *On Behalf Of *Chuck McCown
*Sent:* Saturday, October 15, 2016 12:48 PM
*Subject:* Re: [AFMUG] "buffering"

I read the word “Netflix” and my brain received “Netscape”. Talk about a
confusing moment...

*From:*CBB - Jay Fuller

*Sent:*Saturday, October 15, 2016 11:33 AM

*To:* <>

*Subject:*Re: [AFMUG] "buffering"

I have a smart tv that works fine but won't update.  It is an earlier
Netflix interface but I actually like it better than the modern

Sent from my Verizon 4G LTE Smartphone

----- Reply message -----
From: "Ken Hohhof" < <>>
To: < <>>
Subject: [AFMUG] "buffering"
Date: Sat, Oct 15, 2016 12:10 PM

In your experience, does it help if the customer goes through the
procedure to update the app on the smart TV?

Most of the smart TVs we run into seem to be Samsung.  I know a lot of
the early ones also didn’t seem to play well with certain WiFi routers.

*From:*Af [] *On Behalf Of *Joe Novak
*Sent:* Saturday, October 15, 2016 11:59 AM
*To:* <>
*Subject:* Re: [AFMUG] "buffering"

In a lot of the early smart TVs - even some of the new ones - the
netflix 'smart' modulation did not work well if at all. The Roku's and
streaming boxes usually have perfect support for it. Hulu seems to do
good too. Direct TV has shit poor bandwidth management, and poor peering
as far as we could tell.

On Sat, Oct 15, 2016 at 11:52 AM, Ken Hohhof <
<>> wrote:

    The most recent customer I think I’ve gotten to clarify the video is
    actually stopping and starting.  Previously he was saying it took a
    long time to buffer but was fine once the picture appeared.  That’s
    what got me to thinking the latest complaint was impatience with how
    long it took before the video started playing, not problems while it
    was playing.  The next challenge is to find out what streaming
    service he is using, people tend to call them all “Netflix”.  But I
    rarely hear about Netflix stopping to buffer because Netflix can
    switch stream rates on the fly, if it’s actually Netflix and it is
    stopping and starting, in my experience it’s usually something other
    than just slow Internet.  Like WiFi dropping out, or packet loss, or
    a Windows 10 download overloading the connection.

    We have transitioned to the point where people sit down in front of
    their “smart TV” and expect to watch TV, who knows what streaming
    service, but there is only one answer if it doesn’t work like old
    fashioned TV – your Internet is too slow.  I had a customer call
    because she couldn’t watch an online class on her computer which was
    telling her “you  are  not connected to a network”, and there was an
    airplane symbol in the lower right.  Tech support for the online
    college told her that meant her Internet was too slow.  I was
    tempted to tell her the airplane symbol actually meant her Internet
    was really fast (it’s flying), otherwise it would show a car or a

    *From:*Af [] *On Behalf Of *Chuck McCown
    *Sent:* Saturday, October 15, 2016 10:29 AM
    *To:* <>
    *Subject:* Re: [AFMUG] "buffering"

    I presume the circle thing is spinning when people say buffering.

    *From:*Ken Hohhof

    *Sent:*Friday, October 14, 2016 8:34 PM

    *To:* <>

    *Subject:*Re: [AFMUG] "buffering"

    But that’s not what I’m talking about.  I’m wondering if when a
    customer talks about “buffering”, he really means having to wait for
    the video to start playing.

    And maybe I’m confused because I assume everyone is using Netflix.
    And I’m pretty sure Netflix starts the stream at a low quality so it
    starts quickly, and then ramps up the quality as the buffer fills,
    since their technology allows changing the stream quality on the
    fly.  Other services like maybe Hulu and Amazon Prime may behave

    Also with my default assumption that people are using Netflix, I
    don’t expect rebuffering because it’s been years since Netflix
    needed to stop and rebuffer at a lower stream rate, I think they do
    that pretty seamlessly now.

    *From:*Af [] *On Behalf Of *Mathew Howard
    *Sent:* Friday, October 14, 2016 9:09 PM
    *To:* af < <>>
    *Subject:* Re: [AFMUG] "buffering"

    Well, people certainly want connections that support multiple
    streams. Paying for it, I'm not so sure about... at least around
    these parts.

    On Fri, Oct 14, 2016 at 8:52 PM, Eric Kuhnke <
    <>> wrote:

        Have you ever seen a 1080p youtube video load on a 1GbE active-E
        FTTH ISP that has direct peering with Google from a router 2.5ms
        upstream?  It's a beautiful thing.

        People will absolutely pay for connections that support multiple
        streams, take a typical family of 4 or 5 people with kids that
        want to watch videos on tablets simultaneously...

        On Fri, Oct 14, 2016 at 6:49 PM, Ken Hohhof <
        <>> wrote:

            When people say their video is “buffering”, I assume they
            mean re-buffering, where the video stops and starts.

            I’m starting to  wonder if some people are referring to the
            delay before the video starts playing.  Is this a thing?
            And do people pay for faster Internet just to make the video
            start faster, like cut 15-20 seconds down to 5 or 10 seconds?

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