For me too.  I use an email client.  One of my kids think I am a dinosaur for 
doing so.  

From: Jason McKemie 
Sent: Saturday, October 15, 2016 6:29 PM
Subject: Re: [AFMUG] "buffering"

Showed up as animated here.

On Sat, Oct 15, 2016 at 7:24 PM, Ken Hohhof <> wrote:

  Why didn’t the animated GIF come through as animated?  Is it because I sent 
it embedded rather than attached?  But I’ve done that with animated emoticons 
before and it worked.  Is it because I’m using Outlook now?

  From: Af [] On Behalf Of Josh Reynolds
  Sent: Saturday, October 15, 2016 7:16 PM
  Subject: Re: [AFMUG] "buffering"


  On Oct 15, 2016 6:51 PM, "Robert Andrews" <> wrote:

    As the original webmaster at netscape, thanks for the memories....

    On 10/15/2016 10:55 AM, Ken Hohhof wrote:

      Yep, here’s your video:

      *From:*Af [] *On Behalf Of *Chuck McCown
      *Sent:* Saturday, October 15, 2016 12:48 PM
      *Subject:* Re: [AFMUG] "buffering"

      I read the word “Netflix” and my brain received “Netscape”. Talk about a
      confusing moment...

      *From:*CBB - Jay Fuller

      *Sent:*Saturday, October 15, 2016 11:33 AM

      *To:* <>

      *Subject:*Re: [AFMUG] "buffering"

      I have a smart tv that works fine but won't update.  It is an earlier
      Netflix interface but I actually like it better than the modern

      Sent from my Verizon 4G LTE Smartphone

      ----- Reply message -----
      From: "Ken Hohhof" < <>>
      To: < <>>
      Subject: [AFMUG] "buffering"
      Date: Sat, Oct 15, 2016 12:10 PM

      In your experience, does it help if the customer goes through the
      procedure to update the app on the smart TV?

      Most of the smart TVs we run into seem to be Samsung.  I know a lot of
      the early ones also didn’t seem to play well with certain WiFi routers.

      *From:*Af [] *On Behalf Of *Joe Novak
      *Sent:* Saturday, October 15, 2016 11:59 AM
      *To:* <>
      *Subject:* Re: [AFMUG] "buffering"

      In a lot of the early smart TVs - even some of the new ones - the
      netflix 'smart' modulation did not work well if at all. The Roku's and
      streaming boxes usually have perfect support for it. Hulu seems to do
      good too. Direct TV has shit poor bandwidth management, and poor peering
      as far as we could tell.

      On Sat, Oct 15, 2016 at 11:52 AM, Ken Hohhof <

      <>> wrote:

          The most recent customer I think I’ve gotten to clarify the video is
          actually stopping and starting.  Previously he was saying it took a
          long time to buffer but was fine once the picture appeared.  That’s
          what got me to thinking the latest complaint was impatience with how
          long it took before the video started playing, not problems while it
          was playing.  The next challenge is to find out what streaming
          service he is using, people tend to call them all “Netflix”.  But I
          rarely hear about Netflix stopping to buffer because Netflix can
          switch stream rates on the fly, if it’s actually Netflix and it is
          stopping and starting, in my experience it’s usually something other
          than just slow Internet.  Like WiFi dropping out, or packet loss, or
          a Windows 10 download overloading the connection.

          We have transitioned to the point where people sit down in front of
          their “smart TV” and expect to watch TV, who knows what streaming
          service, but there is only one answer if it doesn’t work like old
          fashioned TV – your Internet is too slow.  I had a customer call
          because she couldn’t watch an online class on her computer which was
          telling her “you  are  not connected to a network”, and there was an
          airplane symbol in the lower right.  Tech support for the online
          college told her that meant her Internet was too slow.  I was
          tempted to tell her the airplane symbol actually meant her Internet
          was really fast (it’s flying), otherwise it would show a car or a

          *From:*Af [] *On Behalf Of *Chuck McCown
          *Sent:* Saturday, October 15, 2016 10:29 AM
          *To:* <>
          *Subject:* Re: [AFMUG] "buffering"

          I presume the circle thing is spinning when people say buffering.

          *From:*Ken Hohhof

          *Sent:*Friday, October 14, 2016 8:34 PM

          *To:* <>

          *Subject:*Re: [AFMUG] "buffering"

          But that’s not what I’m talking about.  I’m wondering if when a
          customer talks about “buffering”, he really means having to wait for
          the video to start playing.

          And maybe I’m confused because I assume everyone is using Netflix.
          And I’m pretty sure Netflix starts the stream at a low quality so it
          starts quickly, and then ramps up the quality as the buffer fills,
          since their technology allows changing the stream quality on the
          fly.  Other services like maybe Hulu and Amazon Prime may behave

          Also with my default assumption that people are using Netflix, I
          don’t expect rebuffering because it’s been years since Netflix
          needed to stop and rebuffer at a lower stream rate, I think they do
          that pretty seamlessly now.

          *From:*Af [] *On Behalf Of *Mathew Howard
          *Sent:* Friday, October 14, 2016 9:09 PM
          *To:* af < <>>
          *Subject:* Re: [AFMUG] "buffering"

          Well, people certainly want connections that support multiple
          streams. Paying for it, I'm not so sure about... at least around
          these parts.

          On Fri, Oct 14, 2016 at 8:52 PM, Eric Kuhnke <
          <>> wrote:

              Have you ever seen a 1080p youtube video load on a 1GbE active-E
              FTTH ISP that has direct peering with Google from a router 2.5ms
              upstream?  It's a beautiful thing.

              People will absolutely pay for connections that support multiple
              streams, take a typical family of 4 or 5 people with kids that
              want to watch videos on tablets simultaneously...

              On Fri, Oct 14, 2016 at 6:49 PM, Ken Hohhof <
              <>> wrote:

                  When people say their video is “buffering”, I assume they
                  mean re-buffering, where the video stops and starts.

                  I’m starting to  wonder if some people are referring to the
                  delay before the video starts playing.  Is this a thing?
                  And do people pay for faster Internet just to make the video
                  start faster, like cut 15-20 seconds down to 5 or 10 seconds? 

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