Would be good if devs could specify refund policy on app-by-app basis.

On 31 August 2010 17:58, Samuel Lawson <samuel.law...@gmail.com> wrote:

> Here is a suggestion for Google.
>
> Pirates have very clear buying patterns. Most can be spotted easily.
>
> Analyse the market for buyers who repeatedly buy apps and then get a
> refund in under 5 minutes. Then block those users.
>
> I can see these guys normally pirate 2 of my apps in the space of 5
> minutes. The guys who do pirate both apps in quick succession really
> stand out.
>
> If i were to compare my pirate data with that of other developers i am
> sure we could make a nice ranking of "Top pirates" this week, month or
> year...
>
> Since Google has all the data, why not do this behind the scenes...
>
>
>
> On Tue, Aug 31, 2010 at 6:03 PM, Zsolt Vasvari <zvasv...@gmail.com> wrote:
> >> Back to the main topic, the data does not show that "piracy is indeed a
> >> significant problem", but shows that many non-paying users are using
> your
> >> app. The big question is would they have paid for your had they not been
> >> able to get hold of the pirate version. That's a very difficult question
> to
> >> answer.
> >
> > I think it's hugely dependent on the app.  If you think a functionally
> > simple app like Screebl, which basically either works or doesn't work,
> > a pirated copy is as good as a legitamate one.
> >
> > If you take a more complex app like mine, which is a personal finance
> > package, you may need support and new features.  In my 500 paid
> > downloads, I'd consider 3% pirated, which I define by getting it
> > refunded within 20 mins.  While 500 downloads is not 10,000 like
> > Screebl, I think it's still a significant sample.  I record the names
> > of all refunds and mark the "pirates" as well.  I get questions and
> > feature requests all the time, but I've yet to see a non-legitimate
> > user ask for help.  I think it's one thing to pirate, another to have
> > the nerve to ask the developer for support.  I believe, if it comes to
> > that one of these users need help, they would probably just buy the
> > app.
> >
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