I'm not even gritting my teeth. It's just not worth getting all wound up about it (if these refunds are a small percentage of your sales). I just refund every customer that requests it, regardless of when they bought the app. So far, that has happened only a few times, luckily.
On Dec 22, 5:22 am, String <[email protected]> wrote: > On Wednesday, December 22, 2010 12:21:14 AM UTC, niko20 wrote: > > Yesterday someone emailed me wanting a refund - their purchase was 5 > > > days ago. Today someone emailed me asking for a refund were the > > purchase was on Oct 9. Three months ago. What are these people > > thinking? > > > If we dont give it to them then devs risk a nice 1* rating and > > probably some dumbass comment like " dev wont refund" and we can't > > even respond in the comments. > > While I agree with your basic premise - that devs get screwed by the current > Market setup - I take a different view to actual refund requests like this. > My feeling is that the cost of an occasional refund more than offsets the > risk of crappy Market comments. I firmly believe that comments are one of > the biggest drivers of sales, and a single bad comment is likely to cost you > a number of sales. > > So sure, try to solve their issue first - but if that's not going to happen, > grit your teeth and refund 'em, no matter how long since they purchased the > app. > > String -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
