On Jan 13, 4:02 am, Olivier Guilyardi <[email protected]> wrote: > > So what about a simple forum? Has yours been helpful Nathan? > > Olivier >
It has. Most feedback still does come to me in the form of email, though, so it may not have reached its full potential. It can be organized by topic and by section, but it won't be as rigid as a ticket based system. The forum entries do help me build up some more keyword neighborhoods to be found in search engines. A lot of emails come straight from the Android Market listing. They are generally short and expect mind reading ability, as if they don't know its email, not a text message. For that reason, whatever system I use would have to accept email. I've considered something like hesk or h2desk to handle tech support tickets and build up a knowledge base for troubleshooting. Personal responses to email has been effective, but I'm acknowledging that may not always be practical. As I grow, someone else on my staff may be handling the first tier of support. Nathan -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
