I just looked at MailChimp and SurveyMonkey, these are interesting. But yes, not
exactly for general feedback.

Thinking about a public feedback system, I'm now doubting that it will replace
my internal tracker. Some filtering will certainly be needed for me to cleanly
isolate specific requests from each other, add technical details, etc...

But then, I'll end up with two trackers.. Not sure that's a good perspective.
Therefore, what about simply using a forum for all feedback? Users are used to
that. Plus it allows for friendly chat, something less formal than the feedback
systems.

A forum can be some place where it's not just about "company/customer"
interaction, but also about discussions between users, etc... And I think that
since discussions are public, it can avoid duplicate questions/reports to a
certain extent.

So what about a simple forum? Has yours been helpful Nathan?

Olivier

On 01/13/2011 01:49 AM, Nathan wrote:
> These aren't in the same category, but I have used
> 
> MailChimp for weekly newsletter.
> A lightly used forum on my website.
> SurveyMonkey for surveys.
> 
> I do want to do something more organized for feedback, bug reports,
> troubleshooting, and feature requests.
> 
> Nathan
> 

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