> > Here's a related scenario... > > A paying customer persistently leaves a one-star comment every time you > release an update (because of some feature he would like added). The > one-star ratings put off a significant number of potential customers from > buying your app. > > You happen to know the email address of the customer and so explain the > situation and as a goodwill gesture you offer him a refund but he doesn't > reply. So, it's clear he wants to continue using the app but will go to any > lengths in an attempt to get his way (even though it is made clear to him > this is not possible). > > Marking the comments as Spam makes no difference. > > What would you do? >
First off, I don't believe market comments have much to do with buying or download behavior of the general public. I just don't think they look into it that far. I've had four or five one star comments on my app in a row for a day or so and the same number of five star comments for days and my download numbers don't change. It may make a 5% difference either way but in reality, the common user just isn't going to put in that much research before making the decision. My advice is to ignore market comments. You can't do anything about them and they don't amount to much so just grin and bare it. The repeated poster isn't going to affect your overall rating as they just get one vote, so that's not even an issue. As for banning them, it would depend on what type of language they used in both the market and support e-mails. If they were just demanding and insulting, I would let it slide. If they used offensive language, were abusive, used sexual innuendoes or were threatening, I would ban them in an instant. I don't put up with that kind of crap and will make them pay for their insolence. Oh, I would give them a refund before I banned them if they were a customer... -John Coryat -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To view this discussion on the web visit https://groups.google.com/d/msg/android-discuss/-/IqO_Dde8eswJ. To post to this group, send email to android-discuss@googlegroups.com. To unsubscribe from this group, send email to android-discuss+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
