On 20 December 2011 15:54, John Coryat <cor...@gmail.com> wrote: >>> it shows the developer has no idea or concept of how to deal with >>> difficult customers... > > One other thing: A customer is a person or organization that buys goods or > services from a store or other business*. Users of a free app do not qualify > for the status of customer. > > -John Coryat > > * http://www.google.com/search?ix=icb&sourceid=chrome&ie=UTF-8&q=define+customer
John, Amongst the links returned your search, is this: http://www.customerservicemanager.com/how-do-you-define-a-customer.htm ... and I agree with it more than with the classical notion of customer as a paying entity. Let's face it: app stores are big businesses based heavily on providing 'free' stuff. If you extend the horizon, free apps usually have advertisements, which are genuine revenue streams, so loosing free customers translates to loss of revenue. Loss of reputation has measurable impact to an individual or business too. And lastly one could use free app to cross-sell the paid version. > > -- > You received this message because you are subscribed to the Google Groups > "Android Discuss" group. > To view this discussion on the web visit > https://groups.google.com/d/msg/android-discuss/-/KqyAxaX91Z0J. > To post to this group, send email to android-discuss@googlegroups.com. > To unsubscribe from this group, send email to > android-discuss+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/android-discuss?hl=en. -- Daniel Drozdzewski -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to android-discuss@googlegroups.com. To unsubscribe from this group, send email to android-discuss+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
