Customers *never* own software, basically they are given a license to *use* the software. A developer has the right to refuse access to upgrades or services with that software if they so choose.
-niko On Dec 20, 11:16 am, Daniel Drozdzewski <daniel.drozdzew...@gmail.com> wrote: > On 20 December 2011 15:54, John Coryat <cor...@gmail.com> wrote: > > >>> it shows the developer has no idea or concept of how to deal with > >>> difficult customers... > > > One other thing: A customer is a person or organization that buys goods or > > services from a store or other business*. Users of a free app do not qualify > > for the status of customer. > > > -John Coryat > > > * http://www.google.com/search?ix=icb&sourceid=chrome&ie=UTF-8&q=define... > > John, > > Amongst the links returned your search, is > this:http://www.customerservicemanager.com/how-do-you-define-a-customer.htm > > ... and I agree with it more than with the classical notion of > customer as a paying entity. > > Let's face it: app stores are big businesses based heavily on > providing 'free' stuff. > > If you extend the horizon, free apps usually have advertisements, > which are genuine revenue streams, so loosing free customers > translates to loss of revenue. Loss of reputation has measurable > impact to an individual or business too. > > And lastly one could use free app to cross-sell the paid version. > > > > > -- > > You received this message because you are subscribed to the Google Groups > > "Android Discuss" group. > > To view this discussion on the web visit > >https://groups.google.com/d/msg/android-discuss/-/KqyAxaX91Z0J. > > To post to this group, send email to android-discuss@googlegroups.com. > > To unsubscribe from this group, send email to > > android-discuss+unsubscr...@googlegroups.com. > > For more options, visit this group at > >http://groups.google.com/group/android-discuss?hl=en. > > -- > Daniel Drozdzewski -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to android-discuss@googlegroups.com. To unsubscribe from this group, send email to android-discuss+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
