I have a "no refunds under any circumstances" policy but I often give refunds. If a user is unhappy and isn't being belligerent, or has some sort of reasonable sob story, I'll take the time to do a refund. If there is minor complaining, then I'll ask for them to forward me their receipt. If they do, I'll give them a refund. Otherwise, the no refund policy applies.
Personally, I think the "no refunds under any circumstances" policy is a good one for small amounts like users pay for apps. It shifts control of refunds to customer service and there is no obligation to offer anything to anybody. Any other policy would invite abuse by users. -John Coryat > > -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/android-discuss?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
