I don't know. I can't say I'm an overall fan of such a policy. When a user invests in whatever project or final product you have, especially without an option to try it (and let's face it, 15 minutes on an app other than a game is pretty ridiculous to try it out), then you're not giving very good customer service. I take time to read all those tedious EULAs that software developers and publishers put out... frankly, it's kind of offensive as a consumer. However, if you wish to enact a 'no refunds under any circumstances',' that's on you. I can't say I'm compelled to spend on something that if I'm not happy with it, I can't get a refund. I think marketplace apps shouldn't try and sell the product as more or less than what it is...
On Sun, May 19, 2013 at 10:48 AM, John Coryat <[email protected]> wrote: > I have a "no refunds under any circumstances" policy but I often give > refunds. If a user is unhappy and isn't being belligerent, or has some sort > of reasonable sob story, I'll take the time to do a refund. If there is > minor complaining, then I'll ask for them to forward me their receipt. If > they do, I'll give them a refund. Otherwise, the no refund policy applies. > > Personally, I think the "no refunds under any circumstances" policy is a > good one for small amounts like users pay for apps. It shifts control of > refunds to customer service and there is no obligation to offer anything to > anybody. Any other policy would invite abuse by users. > > -John Coryat > >> >> -- > You received this message because you are subscribed to the Google Groups > "Android Discuss" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/android-discuss?hl=en. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/android-discuss?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
