Jase, Patrick,

What is the error that you get on your user client?

Joe



________________________________
From: patrick zandi <[EMAIL PROTECTED]>
To: [email protected]
Sent: Wednesday, November 19, 2008 10:49:20 PM
Subject: Re: SW00247290 - Death of the Plugin Server

** 
I have seen this issue:
Login to ars, go to look at licenses, and chck floating and fixed and the next 
thing youknow crash... 
AS 7.1  + P2  p3  
 
I do not have the fix yet... but just a note.. 


On Wed, Nov 19, 2008 at 5:35 PM, Jase Brandon <[EMAIL PROTECTED]> wrote:

** 
Hello All,
 
ARS 7.1 Patch 002
SQLServer 2003
 
Our Plugin server crashed on our production box last night and I have been 
having similar woes on our dev box for a week without a total crash.
We discovered "Defect SW00247290—The REMEDY.ARDBC.APPQUERY plug-in 
(ardbcQuery.dll)
intermittently crashes when arplugin.exe is configured for multi-threaded
ARDBC queue." 
 
We have taken the neccessary steps to resolve this issue without success.
 
Reinstalled server.exe 7.1 Patch 002 in hopes plugin.exe would get corrected, 
no success.
Replaced ardbcquery.dll "all over the place" and , restarted, no success.
Changed ar.cfg to ensure it was pointing to the correct .dlls, etc., partial 
success here, server admin console came back, but crashed again.
Has anyone else had this problem and resolved it successfully? 
 
Thanks,
 
Jase Brandon
Quality Technology Services




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