here is the part that's perplexing me all, I can see in the armonitor.log that plugin.exe was started with success. I can see plugin.exe running in the task mgr, looks fine. But the server admin console keeps getting "ARDBCAPPQUERY doesn't exist" and the overview console keeps getting dbase timeout errors. I attached a copy of our dev ar.cfg file if anyone wants to take a peek. We reinstalled server.exe for 7.1 Patch 002 in hopes this would set arplugin.exe back to original config. After that didn't work, We have replaced .dlls for ardbcquery.dll in all the paths for asset/change/incident/cmdb with the .dlls from ITSM 7 Patch 8, We have ITSM 7 Patch 3 and support suggested those replacements, and it didn't work either. Joe mentioned the below on an old thread I found
I added this line and got the plugins to work..... Plugin-Filter-API-Threads: 2 6 Where 2 represents minimum threads and 6 max.. You can set your min and max to whatever you might want to set it to till you get it working.. Going to try this now in ar.cfg and see if that helps. Any ideas anyone? I am stumped.. Thanks, Jase On Thu, Nov 20, 2008 at 11:22 AM, Jase Brandon <[EMAIL PROTECTED]>wrote: > Joe, > That would be great! Can you please send me the settings you used to fix > this issue? > > Thanks In Advance, > > Jase > > On Thu, Nov 20, 2008 at 10:39 AM, Joe DeSouza <[EMAIL PROTECTED]>wrote: > >> ** >> It could also mean you are running out of Filter-API threads.. I forget >> what the option to configure that is in the ar.cfg file, but I could get you >> that information in about an hour from the settings I have on my server that >> fixed a similar error for me. >> >> Cheers >> >> Joe >> >> ------------------------------ >> *From:* Axton <[EMAIL PROTECTED]> >> *To:* [email protected] >> *Sent:* Thursday, November 20, 2008 10:16:40 AM >> >> *Subject:* Re: SW00247290 - Death of the Plugin Server >> >> This means the plugin server crashed. I either generate a core file or >> attach a debugger to the plugin server to see what the stack trace is when >> it crashed, then report the results to bmc. Not sure how/if you w/could do >> this on windows. The plugin server logs may be revealing as to when the >> error occurred. >> >> Axton >> >> On Thu, Nov 20, 2008 at 9:24 AM, patrick zandi <[EMAIL PROTECTED]> >> wrote: >> > ** same same.. >> > >> > On Thu, Nov 20, 2008 at 9:09 AM, Jase Brandon <[EMAIL PROTECTED]> >> wrote: >> >> >> >> ** >> >> ARERR [8939] The AR System Plug-In server is not responding. Cannot >> >> connect to the system at this time. Contact your AR System >> Administrator >> >> for assistance. : RPC: Timed out >> >> On Wed, Nov 19, 2008 at 11:26 PM, Joe DeSouza <[EMAIL PROTECTED]> >> >> wrote: >> >>> >> >>> ** >> >>> Jase, Patrick, >> >>> >> >>> What is the error that you get on your user client? >> >>> >> >>> Joe >> >>> ________________________________ >> >>> From: patrick zandi <[EMAIL PROTECTED]> >> >>> To: [email protected] >> >>> Sent: Wednesday, November 19, 2008 10:49:20 PM >> >>> Subject: Re: SW00247290 - Death of the Plugin Server >> >>> >> >>> ** >> >>> I have seen this issue: >> >>> Login to ars, go to look at licenses, and chck floating and fixed and >> the >> >>> next thing youknow crash... >> >>> AS 7.1 + P2 p3 >> >>> >> >>> I do not have the fix yet... but just a note.. >> >>> >> >>> On Wed, Nov 19, 2008 at 5:35 PM, Jase Brandon <[EMAIL PROTECTED]> >> >>> wrote: >> >>>> >> >>>> ** >> >>>> Hello All, >> >>>> >> >>>> ARS 7.1 Patch 002 >> >>>> SQLServer 2003 >> >>>> >> >>>> Our Plugin server crashed on our production box last night and I have >> >>>> been having similar woes on our dev box for a week without a total >> crash. >> >>>> We discovered "Defect SW00247290—The REMEDY.ARDBC.APPQUERY plug-in >> >>>> (ardbcQuery.dll) >> >>>> intermittently crashes when arplugin.exe is configured for >> >>>> multi-threaded >> >>>> ARDBC queue." >> >>>> >> >>>> We have taken the neccessary steps to resolve this issue without >> >>>> success. >> >>>> >> >>>> Reinstalled server.exe 7.1 Patch 002 in hopes plugin.exe would get >> >>>> corrected, no success. >> >>>> Replaced ardbcquery.dll "all over the place" and , restarted, no >> >>>> success. >> >>>> Changed ar.cfg to ensure it was pointing to the correct .dlls, etc., >> >>>> partial success here, server admin console came back, but crashed >> again. >> >>>> Has anyone else had this problem and resolved it successfully? >> >>>> >> >>>> Thanks, >> >>>> >> >>>> Jase Brandon >> >>>> Quality Technology Services >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Plugin: "D:\Program Files\BMC Software\AR System Applications\qtssuwremwapp01\BMC Service Level Management\bin\omfobjiefilapi.dll" Plugin: "D:\Program Files\BMC Software\AR System Applications\qtssuwremwapp01\BMC Service Level Management\bin\arfslasetup.dll" ARF-Java-Class-Path: D:\AR System\qtssuwremwapp01\xmlParserAPIs.jar; ARF-Java-Class-Path: D:\AR System\qtssuwremwapp01\xmlParserAPIs.jar; ARF-Java-Class-Path: D:\AR System\qtssuwremwapp01\xmlParserAPIs.jar; ARF-Java-Class-Path: D:\AR System\qtssuwremwapp01\xmlParserAPIs.jar; Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: "D:\AR System Applications\qtssuwremwapp01\BMC Remedy Problem Management\bin\caieventcmd.dll" Plugin: "D:\AR System Applications\qtssuwremwapp01\BMC Remedy Problem Management\bin\ardbcQuery.dll" Plugin: "D:\AR System Applications\qtssuwremwapp01\BMC Remedy Problem Management\bin\arfcbdata.dll" AE-Trace: ON AE-Trace-File: D:\AR System\qtssuwremwapp01\Arserver\Db\AeTrace.log AE-Log-File: D:\AR System\qtssuwremwapp01\Arserver\Db\ae.log AE-Log: ON CMDB-Install-Directory: C:\Program Files\AR System Applications\qtssuwremwapp01\BMC Atrium CMDB Application-Enable: T Plugin: arapprove.dll RE-Log-File-Location: C:\Program Files\AR System Applications\qtssuwremwapp01\BMC Atrium CMDB\Logs Alternate-Approval-Reg: T ARF-Java-Class-Path: D:\AR System\qtssuwremwapp01\arapi71.jar; ARF-Java-Class-Path: D:\AR System\qtssuwremwapp01\axis.jar; ARF-Java-Class-Path: D:\AR System\qtssuwremwapp01\log4j-1.2.8.jar; ARF-Java-Class-Path: D:\AR System\qtssuwremwapp01\websvc71.jar; ARF-Java-Class-Path: D:\AR System\qtssuwremwapp01\wsdl4j-1.5.1.jar; ARF-Java-Class-Path: D:\AR System\qtssuwremwapp01\xercesImpl.jar; ARF-Java-Class-Path: D:\AR System\qtssuwremwapp01\xmlParserAPIs.jar; ARF-Java-Class-Path: D:\AR System\qtssuwremwapp01\commons-logging-1.0.4.jar; ARF-Java-Class-Path: D:\AR System\qtssuwremwapp01\commons-discovery-0.2.jar; ARF-Java-Class-Path: D:\AR System\qtssuwremwapp01\jaxrpc.jar; ARF-Java-Class-Path: D:\AR System\qtssuwremwapp01\saaj.jar; Plugin: WebService.dll Plugin: ardbcconf.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll Plugin: FlashboardObject.dll Sybase-Server-Name: QTSSQL Currency-Ratio-Client-Refresh-Interval: 60 Multiple-ARSystem-Servers: F Server-directory: D:\AR System\qtssuwremwapp01\Arserver\Db DSO-User-Password: ju4KcomyAucLJQlu3CDZ8rbF4iKtIziqqaPK8PPO6/52FBn9OC7Sj2MFcm67POAAD8EI7hiN/wX/SVw+DOpGMhMeGAtm63pP/qK3CoAWeQi1MWuaQJ88tw== Email-Import-Form-By-Default: T Plugin-Loopback-RPC-Socket: 390626 Plugin-Path: C:\Program Files\AR System Applications\qtssuwremwapp01\BMC Atrium CMDB\server\bin;D:\PROGRA~1\BMCSOF~1\ARSYST~1\QTSSUW~1\BMCSER~1\bin; Notification-Web-Path: http://incidentsupport.qualitytech.com/arsys Default-Web-Path: http://incidentsupport.qualitytech.com/arsys Mid-Tier-Service-Password: qoEMc8vse11GGjBHWLIgUCMKahqgQWANlc44s9Mrhoa5D6oSJXDqy1dcQ2L9z7CLq9Pbe3y+QfjGJYkfJzp8QXtfr/Q44g5X7bM0tnEP1l0/zLpiFwaXMQ== Remedy-App-Service-Password: 1+8rM4Kmb10nR+tbbLViv5uSLcgHhftU7JG8rxsHjKULyogmVIlJZHvz2LvL+/KIKcvtf609EP2MEj8eTVZ+AA8QaJ0jec0kgqzOfmvlYvwENtxRXNxWTQ== Allow-Guest-Users: F Register-With-Portmapper: T Server-Stats-Rec-Mode: 2 Server-Name: qtssuwremwapp01 Private-RPC-Socket: 390601 1 2 Private-RPC-Socket: 390602 1 2 Private-RPC-Socket: 390603 4 8 Private-RPC-Socket: 390620 8 16 Private-RPC-Socket: 390626 4 8 Private-RPC-Socket: 390635 8 16 Cache-Mode: 1 Per-Thread-Logging: F Allow-Unqual-Queries: F Homepage-Form: Home Page Db-password: CQFYfCtWPF1xRQVDbLNKBqyxVG8+wAwzfOifWaXnFLlAobEanjy617kKirbS1X6AMlp8dVexOR+99Gy6V53v75yt1s1fQ1LcyuCxdDqP1/EFdCE980sUqg== Filter-Max-Total: 500000 Filter-Max-Stack: 10000 Plugin-Log-Level: 100 SQL-Log-File: D:\AR System\qtssuwremwapp01\ARServer\Db\JBRANDON.log API-Log-File: D:\AR System\qtssuwremwapp01\ARServer\Db\JBRANDON.log Filter-Log-File: D:\AR System\qtssuwremwapp01\Arserver\Db\JBRANDONTEST.log Escalation-Log-File: D:\AR System\qtssuwremwapp01\Arserver\Db\ESCALATIONLOGTEST.txt Load-Shared-Library: cmdbsvr20.dll Load-Shared-Library-Path: C:\Program Files\AR System Applications\qtssuwremwapp01\BMC Atrium CMDB\server\bin Plugin: "C:\Program Files\AR System Applications\qtssuwremwapp01\BMC Atrium CMDB\server\bin\libcmdbconsolefilterapi20.dll" Private-RPC-Socket: 390626 2 2 Filter-Max-Total: 200000 Filter-Max-Stack: 10000 Admin-Only-Mode: F License-Timeout: 1 Full-Text-License-Timeout: 1 Delay-Recache-Time: 2 Record-Server-Events: 1; Plugin-Log-File: D:\temp\plugin.log Plugin-Password: Plugin-Log-Level: 100 Debug-mode: 131072
