This means the plugin server crashed. I either generate a core file or attach a debugger to the plugin server to see what the stack trace is when it crashed, then report the results to bmc. Not sure how/if you w/could do this on windows. The plugin server logs may be revealing as to when the error occurred.
Axton On Thu, Nov 20, 2008 at 9:24 AM, patrick zandi <[EMAIL PROTECTED]> wrote: > ** same same.. > > On Thu, Nov 20, 2008 at 9:09 AM, Jase Brandon <[EMAIL PROTECTED]> wrote: >> >> ** >> ARERR [8939] The AR System Plug-In server is not responding. Cannot >> connect to the system at this time. Contact your AR System Administrator >> for assistance. : RPC: Timed out >> On Wed, Nov 19, 2008 at 11:26 PM, Joe DeSouza <[EMAIL PROTECTED]> >> wrote: >>> >>> ** >>> Jase, Patrick, >>> >>> What is the error that you get on your user client? >>> >>> Joe >>> ________________________________ >>> From: patrick zandi <[EMAIL PROTECTED]> >>> To: [email protected] >>> Sent: Wednesday, November 19, 2008 10:49:20 PM >>> Subject: Re: SW00247290 - Death of the Plugin Server >>> >>> ** >>> I have seen this issue: >>> Login to ars, go to look at licenses, and chck floating and fixed and the >>> next thing youknow crash... >>> AS 7.1 + P2 p3 >>> >>> I do not have the fix yet... but just a note.. >>> >>> On Wed, Nov 19, 2008 at 5:35 PM, Jase Brandon <[EMAIL PROTECTED]> >>> wrote: >>>> >>>> ** >>>> Hello All, >>>> >>>> ARS 7.1 Patch 002 >>>> SQLServer 2003 >>>> >>>> Our Plugin server crashed on our production box last night and I have >>>> been having similar woes on our dev box for a week without a total crash. >>>> We discovered "Defect SW00247290—The REMEDY.ARDBC.APPQUERY plug-in >>>> (ardbcQuery.dll) >>>> intermittently crashes when arplugin.exe is configured for >>>> multi-threaded >>>> ARDBC queue." >>>> >>>> We have taken the neccessary steps to resolve this issue without >>>> success. >>>> >>>> Reinstalled server.exe 7.1 Patch 002 in hopes plugin.exe would get >>>> corrected, no success. >>>> Replaced ardbcquery.dll "all over the place" and , restarted, no >>>> success. >>>> Changed ar.cfg to ensure it was pointing to the correct .dlls, etc., >>>> partial success here, server admin console came back, but crashed again. >>>> Has anyone else had this problem and resolved it successfully? >>>> >>>> Thanks, >>>> >>>> Jase Brandon >>>> Quality Technology Services >>> >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> html___ >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ > > > -- > Patrick Zandi > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
