ARS 7.1 Patch 002 Mid-Tier 7.1 Patch 004 CMDB 2.1 Patch 6 ITSM Patch 8 Approval Server 7.0.06 Windows
Hello Listers: Please see below error: I think I have isolated this problem by starting the plugin.exe from the command line. The plugin server shows that it's up and running when I start regularly or from the command line, so I have been starting plugin.exe from the cmd line to produce the below referenced errors. I can't get the overview console, server admin console or anything for the plugin server to work on our dev server. The Server Admin Console works on prod, but not the Overview Console, which makes this even more confusing. >From the home page, when selecting Overview or Server Admin Console, I keep getting "ARERR [8755] The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION", and "ARERR [8755] The specified plug-in does not exist. : REMEDY.ARDBC.APPQUERY". I have replaced .dlls, reinstalled arserver.exe, read logs and I can't find where this password that the approval plugin wants is coming from. I have upgraded from to ITSM 7 Unpatched to ITSM Patch 008, I have installed Approval Server 7.0.1 Patch 7. I changed the plugin timeout to 600 seconds, so the plugin bombs out after ten mins with the below every time. I can't find anything to lead me further down the path to resolution. the plugin server is up, but not being recognized. To overcome the initial error of arservdb directory does not exist, I added the directory and the .lck file it was looking for 390606.lck. Then when I ran arplugin.exe -i. -m from the command line, the plugin server went one step further to the below. Please see attached ar.cfg - Does anyone have any ideas on how to get this to work? I am obviously stumped. :-) Thanks in Advance to All. Jase K Brandon Quality Technology Services ArError.Log Mon Nov 24 22:14:46 2008 Approve : Authentication failed (ARERR 623) Mon Nov 24 22:14:46 2008 Approve : Name parameter (or name field in a parameter) is empty (ARERR 102) Mon Nov 24 22:14:46 2008 Approve : Name parameter (or name field in a parameter) is empty (ARERR 102) Mon Nov 24 22:14:46 2008 Approve : Name parameter (or name field in a parameter) is empty (ARERR 102) Mon Nov 24 22:14:46 2008 Approve : Name parameter (or name field in a parameter) is empty (ARERR 102) On Thu, Nov 20, 2008 at 7:36 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: > ** > Plugin-Filter-API-Threads: was the setting I was looking for this morning > but couldn't remember.. FAIW, I got my numbers a little higher than what you > got though.. something like min of 7 amd max of 15. > > Joe > > ------------------------------ > *From:* Jase Brandon <[EMAIL PROTECTED]> > *To:* arslist@ARSLIST.ORG > *Sent:* Thursday, November 20, 2008 12:59:23 PM > *Subject:* Re: SW00247290 - Death of the Plugin Server > > ** > here is the part that's perplexing me all, I can see in the armonitor.log > that plugin.exe was started with success. > I can see plugin.exe running in the task mgr, looks fine. > But the server admin console keeps getting "ARDBCAPPQUERY doesn't exist" > and the overview console keeps getting dbase timeout errors. > I attached a copy of our dev ar.cfg file if anyone wants to take a peek. > We reinstalled server.exe for 7.1 Patch 002 in hopes this would set > arplugin.exe back to original config. > After that didn't work, We have replaced .dlls for ardbcquery.dll in all > the paths for asset/change/incident/cmdb with the .dlls from ITSM 7 Patch 8, > We have ITSM 7 Patch 3 and support suggested those replacements, and it > didn't work either. > Joe mentioned the below on an old thread I found > > I added this line and got the plugins to work..... > > > > > > Plugin-Filter-API-Threads: 2 6 > > > > > > Where 2 represents minimum threads and 6 max.. You can set your min and max > to whatever you might want to set it to till you get it working.. > Going to try this now in ar.cfg and see if that helps. > > Any ideas anyone? I am stumped.. > > Thanks, > > Jase > > On Thu, Nov 20, 2008 at 11:22 AM, Jase Brandon <[EMAIL PROTECTED]>wrote: > >> Joe, >> That would be great! Can you please send me the settings you used to fix >> this issue? >> >> Thanks In Advance, >> >> Jase >> >> On Thu, Nov 20, 2008 at 10:39 AM, Joe DeSouza <[EMAIL PROTECTED]>wrote: >> >>> ** >>> It could also mean you are running out of Filter-API threads.. I forget >>> what the option to configure that is in the ar.cfg file, but I could get you >>> that information in about an hour from the settings I have on my server that >>> fixed a similar error for me. >>> >>> Cheers >>> >>> Joe >>> >>> ------------------------------ >>> *From:* Axton <[EMAIL PROTECTED]> >>> *To:* arslist@ARSLIST.ORG >>> *Sent:* Thursday, November 20, 2008 10:16:40 AM >>> >>> *Subject:* Re: SW00247290 - Death of the Plugin Server >>> >>> This means the plugin server crashed. I either generate a core file or >>> attach a debugger to the plugin server to see what the stack trace is when >>> it crashed, then report the results to bmc. Not sure how/if you w/could do >>> this on windows. The plugin server logs may be revealing as to when the >>> error occurred. >>> >>> Axton >>> >>> On Thu, Nov 20, 2008 at 9:24 AM, patrick zandi <[EMAIL PROTECTED]> >>> wrote: >>> > ** same same.. >>> > >>> > On Thu, Nov 20, 2008 at 9:09 AM, Jase Brandon <[EMAIL PROTECTED]> >>> wrote: >>> >> >>> >> ** >>> >> ARERR [8939] The AR System Plug-In server is not responding. Cannot >>> >> connect to the system at this time. Contact your AR System >>> Administrator >>> >> for assistance. : RPC: Timed out >>> >> On Wed, Nov 19, 2008 at 11:26 PM, Joe DeSouza <[EMAIL PROTECTED]> >>> >> wrote: >>> >>> >>> >>> ** >>> >>> Jase, Patrick, >>> >>> >>> >>> What is the error that you get on your user client? >>> >>> >>> >>> Joe >>> >>> ________________________________ >>> >>> From: patrick zandi <<A href="mailto:[EMAIL PROTECTED]" >>> targe__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers >>> Are" html___ >>> >> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
ar.cfg
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