We logged a call with BMC regarding the issue where when importing workflow from previous releases to a 7.6.04 environment and this was their response.
"When you import custom forms from version lesser than 7.6.04, those forms will be un-editable as the BPCU hash is not updated. You need to run BPCU against those forms to update the hashes , which marks those objects as Custom and the object becomes editable. After this step only it will be shown as Custom in the Object list view. And that's the reason why the unmodified option is displayed in the customization type. You can refer to the BMC Remedy Action Request System 7.6.04 Release Notes, on page 64 the Installation Information has all the details as how to perform the BPCU and preserve the customization." Regards Francios -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: Friday, March 25, 2011 1:06 AM To: arslist@ARSLIST.ORG Subject: Re: DevStudio 7.6.04 not showing objects... This is kinda strange: you tell people that 7.6.3 is being pulled from epd site then you start hearing of all these issues with 7.6.04. So the top two versions are out of order... I am getting nervous with BMC they need to spend a little money on Q&A and support training. Remedy's practice was to release to training and let them beat on it. And do Q&A as well,,,, Reassure me someone wIth a real migration without BMC professional services being involved... Sent from my iPhone On Mar 24, 2011, at 6:40 PM, strauss <stra...@unt.edu<mailto:stra...@unt.edu>> wrote: > There may be a problem with the import function in DevStudio 7.6.04 (I'll > find out fairly soon, but I'm still fighting the BPCU). Another individual > posting on BMCDN stated that objects that should appear as "Custom" after > import were remaining as "Unmodified." > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center http://itsm.unt.edu/ > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Thursday, March 24, 2011 5:08 PM > To: arslist@ARSLIST.ORG > Subject: Re: DevStudio 7.6.04 not showing objects... > > Hi, > > We do not use Migrator. > > It is a 100% custom application imported from 6.3.0 to a 7.6.03 which > we later upgraded to 7.6.04. > > We have done no changes except in "Base Development". > > In one of the 3 servers I see this problem, i only saw 4 out of 713 filters. > > I exported the filter-defs using an API-program i wrote (7.6.04 API), > and then re-imported the filters using DevStudio 7.6.04. > > 2 filters failed to import, but the other filters were fine. > > Now I can see 711 filters on that server using DevStudio, but all 713 > still shows using ARAdmin 6.3.0. > > Best Regards - Misi, RRR AB, http://www.rrr.se > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> How do the counts in DevStudio compare to what you see in Remedy Migrator? >> Since Migrator shows overlays separately from base objects, it now >> _appears_ to be the definitive place in 7.6.04 to see everything at once. >> That's on those few occasions when it actually will log in to one or >> more servers without hanging. >> >> So far it would appear that most of the new overlay features in >> 7.6.04, along with the BPCU, DevStudio, Migrator, etc., are not quite >> ready for prime time; they behave unexpectedly, are intermittently >> documented, and support is totally clueless - especially on the BPCU. >> I'm wishing we had decided to go live in May on 7.6.03, which was >> really solid, but our knowledge architect declared RKM 7.6.03 DOA >> (couldn't do anything that we are currently doing in 7.2) and >> basically unusable, and all of the fixes were "promised" in 7.6.04. >> >> Christopher Strauss, Ph.D. >> Call Tracking Administration Manager >> University of North Texas Computing & IT Center http://itsm.unt.edu/ >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky >> Sent: Thursday, March 24, 2011 6:48 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: DevStudio 7.6.04 not showing objects... >> >> Hi, >> >> Yes, we are in "Base Development". >> >> Best Regards - Misi, RRR AB, http://www.rrr.se >> >> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. >> Find these products, and many free tools and utilities, at http://rrr.se. >> >>> Did you take into account being in best practice mode within Dev >>> Studio 7.6.04? >>> >>> -David J. Easter >>> Manager of Product Management, Remedy Platform BMC Software, Inc. >>> >>> The opinions, statements, and/or suggested courses of action >>> expressed in this E-mail do not necessarily reflect those of BMC >>> Software, Inc. My voluntary participation in this forum is not >>> intended to convey a role as a spokesperson, liaison or public >>> relations representative for BMC Software, Inc. >>> >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) >>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky >>> Sent: Thursday, March 24, 2011 02:43 AM >>> To: arslist@ARSLIST.ORG >>> Subject: DevStudio 7.6.04 not showing objects... >>> >>> Hi, >>> >>> DevStudio 7.6.04 shows less objects than really exists. The server >>> is a >>> 7.6.04 as well. >>> >>> In my example I see 340 filters, when opening AllObjects->Filters. >>> >>> If I login using the good (?) old ARAdmin, it shows 713 filters. >>> >>> The interesting thing was that I saw 713 objects using DevStudio 7.6.03. >>> After upgrading to DevStudio 7.6.04, the filters disappeared. >>> >>> I reinstalled DevStudio 7.6.03, and removed the workspace-directory, >>> and now I see only 340 in DevStudio 7.6.03 as well :-( >>> >>> It seems like the objects reappear if I import the filter in place >>> using DevStudio 7.6.04. The filters are there all the time according >>> to ARAdmin... >>> >>> This concerns more than just filters. It concerns both custom and >>> the AR*-objects. >>> >>> Any ideas? Anyone else??? >>> >>> Best Regards - Misi, RRR AB, http://www.rrr.se >>> >>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): >>> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy >>> logs. >>> Find these products, and many free tools and utilities, at >>> http://rrr.se. >>> >>> ____________________________________________________________________ >>> ___________ UNSUBSCRIBE or access ARSlist Archives at >>> www.arslist.org<http://www.arslist.org> attend wwrug11 >>> www.wwrug.com<http://www.wwrug.com> ARSList: "Where the >>> Answers Are" >>> >> >> _____________________________________________________________________ >> __________ UNSUBSCRIBE or access ARSlist Archives at >> www.arslist.org<http://www.arslist.org> >> attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the >> Answers Are" >> > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org<http://www.arslist.org> > attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the > Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the Answers Are" ________________________________ DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. 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