I have seen no object show up in the 7.6.04 dev studio against 7.1 server , and when in Admin mode as well.. no AL, no Filters, no Guides But I do not change a 7.1 server with a 7.6.04 DEV... it is just that I have noticed this on more than one desktop.
On Fri, Mar 25, 2011 at 9:23 AM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > Do you see anything in the logs (SQL, API, ...) on the server? That might > give a clue why those 2 are not showing up. > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Friday, March 25, 2011 2:00 AM > To: arslist@ARSLIST.ORG > Subject: Re: DevStudio 7.6.04 not showing objects... > > Hi, > > I switch between Base Development and Best Practice Customization, and in > both cases I only see 711 of 713 filters. The exact same filter as I > imported. > > We are not interested in BPCU at all, as this is a 100% home grown system, > but this seems to be beside the point with this issue. > > If I list the filters using ARAPI 7.6.04, all 713 filters are shown. > > So how can I get the last 2 filters to show on the server without > exporting/reimporting the filters using the ARAPI? > > By the way, on the other two servers, with identical definitions, I see > 340 of 713 filters, and 2 out of 713 filters respectively... > > Best Regards - Misi, RRR AB, http://www.rrr.se > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > We logged a call with BMC regarding the issue where when importing > > workflow from previous releases to a 7.6.04 environment and this was > their > > response. > > > > "When you import custom forms from version lesser than 7.6.04, those > forms > > will be un-editable as the BPCU hash is not updated. You need to run BPCU > > against those forms to update the hashes , which marks those objects as > > Custom and the object becomes editable. After this step only it will be > > shown as Custom in the Object list view. And that's the reason why the > > unmodified option is displayed in the customization type. You can refer > > to the BMC Remedy Action Request System 7.6.04 Release Notes, on page 64 > > the Installation Information has all the details as how to perform the > > BPCU and preserve the customization." > > > > Regards > > Francios > > > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi > > Sent: Friday, March 25, 2011 1:06 AM > > To: arslist@ARSLIST.ORG > > Subject: Re: DevStudio 7.6.04 not showing objects... > > > > This is kinda strange: you tell people that 7.6.3 is being pulled from > epd > > site then you start hearing of all these issues with 7.6.04. So the > > top two versions are out of order... I am getting nervous with BMC they > > need to spend a little money on Q&A and support training. Remedy's > > practice was to release to training and let them beat on it. And do Q&A > as > > well,,,, > > > > Reassure me someone wIth a real migration without BMC professional > > services being involved... > > > > Sent from my iPhone > > > -----Original Message----- > > On Mar 24, 2011, at 6:40 PM, strauss > > <stra...@unt.edu<mailto:stra...@unt.edu>> wrote: > > > >> There may be a problem with the import function in DevStudio 7.6.04 > >> (I'll find out fairly soon, but I'm still fighting the BPCU). Another > >> individual posting on BMCDN stated that objects that should appear as > >> "Custom" after import were remaining as "Unmodified." > >> > >> Christopher Strauss, Ph.D. > >> Call Tracking Administration Manager > >> University of North Texas Computing & IT Center http://itsm.unt.edu/ > >> > >> -----Original Message----- > >> From: Action Request System discussion list(ARSList) > >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > >> Sent: Thursday, March 24, 2011 5:08 PM > >> To: arslist@ARSLIST.ORG > >> Subject: Re: DevStudio 7.6.04 not showing objects... > >> > >> Hi, > >> > >> We do not use Migrator. > >> > >> It is a 100% custom application imported from 6.3.0 to a 7.6.03 which > >> we later upgraded to 7.6.04. > >> > >> We have done no changes except in "Base Development". > >> > >> In one of the 3 servers I see this problem, i only saw 4 out of 713 > >> filters. > >> > >> I exported the filter-defs using an API-program i wrote (7.6.04 API), > >> and then re-imported the filters using DevStudio 7.6.04. > >> > >> 2 filters failed to import, but the other filters were fine. > >> > >> Now I can see 711 filters on that server using DevStudio, but all 713 > >> still shows using ARAdmin 6.3.0. > >> > >> Best Regards - Misi, RRR AB, http://www.rrr.se > >> > >> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): > >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. > >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy > >> logs. > >> Find these products, and many free tools and utilities, at > >> http://rrr.se. > >> > >>> How do the counts in DevStudio compare to what you see in Remedy > >>> Migrator? > >>> > >>> Since Migrator shows overlays separately from base objects, it now > >>> _appears_ to be the definitive place in 7.6.04 to see everything at > >>> once. > >>> > >>> That's on those few occasions when it actually will log in to one or > >>> more servers without hanging. > >>> > >>> So far it would appear that most of the new overlay features in > >>> 7.6.04, along with the BPCU, DevStudio, Migrator, etc., are not quite > >>> ready for prime time; they behave unexpectedly, are intermittently > >>> documented, and support is totally clueless - especially on the BPCU. > >>> I'm wishing we had decided to go live in May on 7.6.03, which was > >>> really solid, but our knowledge architect declared RKM 7.6.03 DOA > >>> (couldn't do anything that we are currently doing in 7.2) and > >>> basically unusable, and all of the fixes were "promised" in 7.6.04. > >>> > >>> Christopher Strauss, Ph.D. > >>> Call Tracking Administration Manager > >>> University of North Texas Computing & IT Center http://itsm.unt.edu/ > >>> > >>> -----Original Message----- > >>> From: Action Request System discussion list(ARSList) > >>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > >>> Sent: Thursday, March 24, 2011 6:48 AM > >>> To: arslist@ARSLIST.ORG > >>> Subject: Re: DevStudio 7.6.04 not showing objects... > >>> > >>> Hi, > >>> > >>> Yes, we are in "Base Development". > >>> > >>> Best Regards - Misi, RRR AB, http://www.rrr.se > >>> > >>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): > >>> * RRR|License - Not enough Remedy licenses? Save money by optimizing. > >>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy > >>> logs. > >>> Find these products, and many free tools and utilities, at > >>> http://rrr.se. > >>> > >>>> Did you take into account being in best practice mode within Dev > >>>> Studio 7.6.04? > >>>> > >>>> -David J. Easter > >>>> Manager of Product Management, Remedy Platform BMC Software, Inc. > >>>> > >>>> The opinions, statements, and/or suggested courses of action > >>>> expressed in this E-mail do not necessarily reflect those of BMC > >>>> Software, Inc. My voluntary participation in this forum is not > >>>> intended to convey a role as a spokesperson, liaison or public > >>>> relations representative for BMC Software, Inc. > >>>> > >>>> -----Original Message----- > >>>> From: Action Request System discussion list(ARSList) > >>>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > >>>> Sent: Thursday, March 24, 2011 02:43 AM > >>>> To: arslist@ARSLIST.ORG > >>>> Subject: DevStudio 7.6.04 not showing objects... > >>>> > >>>> Hi, > >>>> > >>>> DevStudio 7.6.04 shows less objects than really exists. The server > >>>> is a 7.6.04 as well. > >>>> > >>>> In my example I see 340 filters, when opening AllObjects->Filters. > >>>> > >>>> If I login using the good (?) old ARAdmin, it shows 713 filters. > >>>> > >>>> The interesting thing was that I saw 713 objects using DevStudio > >>>> 7.6.03. > >>>> After upgrading to DevStudio 7.6.04, the filters disappeared. > >>>> > >>>> I reinstalled DevStudio 7.6.03, and removed the workspace-directory, > >>>> and now I see only 340 in DevStudio 7.6.03 as well :-( > >>>> > >>>> It seems like the objects reappear if I import the filter in place > >>>> using DevStudio 7.6.04. The filters are there all the time according > >>>> to ARAdmin... > >>>> > >>>> This concerns more than just filters. It concerns both custom and > >>>> the AR*-objects. > >>>> > >>>> Any ideas? Anyone else??? > >>>> > >>>> Best Regards - Misi, RRR AB, http://www.rrr.se > > > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
