Do you see anything in the logs (SQL, API, ...) on the server? That might give a clue why those 2 are not showing up.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Friday, March 25, 2011 2:00 AM To: [email protected] Subject: Re: DevStudio 7.6.04 not showing objects... Hi, I switch between Base Development and Best Practice Customization, and in both cases I only see 711 of 713 filters. The exact same filter as I imported. We are not interested in BPCU at all, as this is a 100% home grown system, but this seems to be beside the point with this issue. If I list the filters using ARAPI 7.6.04, all 713 filters are shown. So how can I get the last 2 filters to show on the server without exporting/reimporting the filters using the ARAPI? By the way, on the other two servers, with identical definitions, I see 340 of 713 filters, and 2 out of 713 filters respectively... Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > We logged a call with BMC regarding the issue where when importing > workflow from previous releases to a 7.6.04 environment and this was their > response. > > "When you import custom forms from version lesser than 7.6.04, those forms > will be un-editable as the BPCU hash is not updated. You need to run BPCU > against those forms to update the hashes , which marks those objects as > Custom and the object becomes editable. After this step only it will be > shown as Custom in the Object list view. And that's the reason why the > unmodified option is displayed in the customization type. You can refer > to the BMC Remedy Action Request System 7.6.04 Release Notes, on page 64 > the Installation Information has all the details as how to perform the > BPCU and preserve the customization." > > Regards > Francios > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Patrick Zandi > Sent: Friday, March 25, 2011 1:06 AM > To: [email protected] > Subject: Re: DevStudio 7.6.04 not showing objects... > > This is kinda strange: you tell people that 7.6.3 is being pulled from epd > site then you start hearing of all these issues with 7.6.04. So the > top two versions are out of order... I am getting nervous with BMC they > need to spend a little money on Q&A and support training. Remedy's > practice was to release to training and let them beat on it. And do Q&A as > well,,,, > > Reassure me someone wIth a real migration without BMC professional > services being involved... > > Sent from my iPhone > -----Original Message----- > On Mar 24, 2011, at 6:40 PM, strauss > <[email protected]<mailto:[email protected]>> wrote: > >> There may be a problem with the import function in DevStudio 7.6.04 >> (I'll find out fairly soon, but I'm still fighting the BPCU). Another >> individual posting on BMCDN stated that objects that should appear as >> "Custom" after import were remaining as "Unmodified." >> >> Christopher Strauss, Ph.D. >> Call Tracking Administration Manager >> University of North Texas Computing & IT Center http://itsm.unt.edu/ >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Misi Mladoniczky >> Sent: Thursday, March 24, 2011 5:08 PM >> To: [email protected] >> Subject: Re: DevStudio 7.6.04 not showing objects... >> >> Hi, >> >> We do not use Migrator. >> >> It is a 100% custom application imported from 6.3.0 to a 7.6.03 which >> we later upgraded to 7.6.04. >> >> We have done no changes except in "Base Development". >> >> In one of the 3 servers I see this problem, i only saw 4 out of 713 >> filters. >> >> I exported the filter-defs using an API-program i wrote (7.6.04 API), >> and then re-imported the filters using DevStudio 7.6.04. >> >> 2 filters failed to import, but the other filters were fine. >> >> Now I can see 711 filters on that server using DevStudio, but all 713 >> still shows using ARAdmin 6.3.0. >> >> Best Regards - Misi, RRR AB, http://www.rrr.se >> >> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy >> logs. >> Find these products, and many free tools and utilities, at >> http://rrr.se. >> >>> How do the counts in DevStudio compare to what you see in Remedy >>> Migrator? >>> >>> Since Migrator shows overlays separately from base objects, it now >>> _appears_ to be the definitive place in 7.6.04 to see everything at >>> once. >>> >>> That's on those few occasions when it actually will log in to one or >>> more servers without hanging. >>> >>> So far it would appear that most of the new overlay features in >>> 7.6.04, along with the BPCU, DevStudio, Migrator, etc., are not quite >>> ready for prime time; they behave unexpectedly, are intermittently >>> documented, and support is totally clueless - especially on the BPCU. >>> I'm wishing we had decided to go live in May on 7.6.03, which was >>> really solid, but our knowledge architect declared RKM 7.6.03 DOA >>> (couldn't do anything that we are currently doing in 7.2) and >>> basically unusable, and all of the fixes were "promised" in 7.6.04. >>> >>> Christopher Strauss, Ph.D. >>> Call Tracking Administration Manager >>> University of North Texas Computing & IT Center http://itsm.unt.edu/ >>> >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) >>> [mailto:[email protected]] On Behalf Of Misi Mladoniczky >>> Sent: Thursday, March 24, 2011 6:48 AM >>> To: [email protected] >>> Subject: Re: DevStudio 7.6.04 not showing objects... >>> >>> Hi, >>> >>> Yes, we are in "Base Development". >>> >>> Best Regards - Misi, RRR AB, http://www.rrr.se >>> >>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): >>> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy >>> logs. >>> Find these products, and many free tools and utilities, at >>> http://rrr.se. >>> >>>> Did you take into account being in best practice mode within Dev >>>> Studio 7.6.04? >>>> >>>> -David J. Easter >>>> Manager of Product Management, Remedy Platform BMC Software, Inc. >>>> >>>> The opinions, statements, and/or suggested courses of action >>>> expressed in this E-mail do not necessarily reflect those of BMC >>>> Software, Inc. My voluntary participation in this forum is not >>>> intended to convey a role as a spokesperson, liaison or public >>>> relations representative for BMC Software, Inc. >>>> >>>> -----Original Message----- >>>> From: Action Request System discussion list(ARSList) >>>> [mailto:[email protected]] On Behalf Of Misi Mladoniczky >>>> Sent: Thursday, March 24, 2011 02:43 AM >>>> To: [email protected] >>>> Subject: DevStudio 7.6.04 not showing objects... >>>> >>>> Hi, >>>> >>>> DevStudio 7.6.04 shows less objects than really exists. The server >>>> is a 7.6.04 as well. >>>> >>>> In my example I see 340 filters, when opening AllObjects->Filters. >>>> >>>> If I login using the good (?) old ARAdmin, it shows 713 filters. >>>> >>>> The interesting thing was that I saw 713 objects using DevStudio >>>> 7.6.03. >>>> After upgrading to DevStudio 7.6.04, the filters disappeared. >>>> >>>> I reinstalled DevStudio 7.6.03, and removed the workspace-directory, >>>> and now I see only 340 in DevStudio 7.6.03 as well :-( >>>> >>>> It seems like the objects reappear if I import the filter in place >>>> using DevStudio 7.6.04. The filters are there all the time according >>>> to ARAdmin... >>>> >>>> This concerns more than just filters. It concerns both custom and >>>> the AR*-objects. >>>> >>>> Any ideas? Anyone else??? >>>> >>>> Best Regards - Misi, RRR AB, http://www.rrr.se
