Hi,
I switch between Base Development and Best Practice Customization, and in
both cases I only see 711 of 713 filters. The exact same filter as I
imported.
We are not interested in BPCU at all, as this is a 100% home grown system,
but this seems to be beside the point with this issue.
If I list the filters using ARAPI 7.6.04, all 713 filters are shown.
So how can I get the last 2 filters to show on the server without
exporting/reimporting the filters using the ARAPI?
By the way, on the other two servers, with identical definitions, I see
340 of 713 filters, and 2 out of 713 filters respectively...
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> We logged a call with BMC regarding the issue where when importing
> workflow from previous releases to a 7.6.04 environment and this was their
> response.
>
>
>
> "When you import custom forms from version lesser than 7.6.04, those forms
> will be un-editable as the BPCU hash is not updated. You need to run BPCU
> against those forms to update the hashes , which marks those objects as
> Custom and the object becomes editable. After this step only it will be
> shown as Custom in the Object list view. And that's the reason why the
> unmodified option is displayed in the customization type. You can refer
> to the BMC Remedy Action Request System 7.6.04 Release Notes, on page 64
> the Installation Information has all the details as how to perform the
> BPCU and preserve the customization."
>
>
>
> Regards
>
> Francios
>
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Patrick Zandi
> Sent: Friday, March 25, 2011 1:06 AM
> To: [email protected]
> Subject: Re: DevStudio 7.6.04 not showing objects...
>
>
>
> This is kinda strange: you tell people that 7.6.3 is being pulled from epd
> site then you start hearing of all these issues with 7.6.04. So the
> top two versions are out of order... I am getting nervous with BMC they
> need to spend a little money on Q&A and support training. Remedy's
> practice was to release to training and let them beat on it. And do Q&A as
> well,,,,
>
> Reassure me someone wIth a real migration without BMC professional
> services being involved...
>
> Sent from my iPhone
>
>
>
> On Mar 24, 2011, at 6:40 PM, strauss
> <[email protected]<mailto:[email protected]>> wrote:
>
>
>
>> There may be a problem with the import function in DevStudio 7.6.04
>> (I'll find out fairly soon, but I'm still fighting the BPCU). Another
>> individual posting on BMCDN stated that objects that should appear as
>> "Custom" after import were remaining as "Unmodified."
>
>>
>
>> Christopher Strauss, Ph.D.
>
>> Call Tracking Administration Manager
>
>> University of North Texas Computing & IT Center http://itsm.unt.edu/
>
>>
>
>> -----Original Message-----
>
>> From: Action Request System discussion list(ARSList)
>
>> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
>
>> Sent: Thursday, March 24, 2011 5:08 PM
>
>> To: [email protected]
>
>> Subject: Re: DevStudio 7.6.04 not showing objects...
>
>>
>
>> Hi,
>
>>
>
>> We do not use Migrator.
>
>>
>
>> It is a 100% custom application imported from 6.3.0 to a 7.6.03 which
>
>> we later upgraded to 7.6.04.
>
>>
>
>> We have done no changes except in "Base Development".
>
>>
>
>> In one of the 3 servers I see this problem, i only saw 4 out of 713
>> filters.
>
>>
>
>> I exported the filter-defs using an API-program i wrote (7.6.04 API),
>
>> and then re-imported the filters using DevStudio 7.6.04.
>
>>
>
>> 2 filters failed to import, but the other filters were fine.
>
>>
>
>> Now I can see 711 filters on that server using DevStudio, but all 713
>
>> still shows using ARAdmin 6.3.0.
>
>>
>
>> Best Regards - Misi, RRR AB, http://www.rrr.se
>
>>
>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
>
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>
>>
>
>>> How do the counts in DevStudio compare to what you see in Remedy
>>> Migrator?
>
>>> Since Migrator shows overlays separately from base objects, it now
>
>>> _appears_ to be the definitive place in 7.6.04 to see everything at
>>> once.
>
>>> That's on those few occasions when it actually will log in to one or
>
>>> more servers without hanging.
>
>>>
>
>>> So far it would appear that most of the new overlay features in
>
>>> 7.6.04, along with the BPCU, DevStudio, Migrator, etc., are not quite
>
>>> ready for prime time; they behave unexpectedly, are intermittently
>
>>> documented, and support is totally clueless - especially on the BPCU.
>
>>> I'm wishing we had decided to go live in May on 7.6.03, which was
>
>>> really solid, but our knowledge architect declared RKM 7.6.03 DOA
>
>>> (couldn't do anything that we are currently doing in 7.2) and
>
>>> basically unusable, and all of the fixes were "promised" in 7.6.04.
>
>>>
>
>>> Christopher Strauss, Ph.D.
>
>>> Call Tracking Administration Manager
>
>>> University of North Texas Computing & IT Center http://itsm.unt.edu/
>
>>>
>
>>> -----Original Message-----
>
>>> From: Action Request System discussion list(ARSList)
>
>>> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
>
>>> Sent: Thursday, March 24, 2011 6:48 AM
>
>>> To: [email protected]
>
>>> Subject: Re: DevStudio 7.6.04 not showing objects...
>
>>>
>
>>> Hi,
>
>>>
>
>>> Yes, we are in "Base Development".
>
>>>
>
>>> Best Regards - Misi, RRR AB, http://www.rrr.se
>
>>>
>
>>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
>
>>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>
>>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>>> logs.
>
>>> Find these products, and many free tools and utilities, at
>>> http://rrr.se.
>
>>>
>
>>>> Did you take into account being in best practice mode within Dev
>
>>>> Studio 7.6.04?
>
>>>>
>
>>>> -David J. Easter
>
>>>> Manager of Product Management, Remedy Platform BMC Software, Inc.
>
>>>>
>
>>>> The opinions, statements, and/or suggested courses of action
>
>>>> expressed in this E-mail do not necessarily reflect those of BMC
>
>>>> Software, Inc. My voluntary participation in this forum is not
>
>>>> intended to convey a role as a spokesperson, liaison or public
>
>>>> relations representative for BMC Software, Inc.
>
>>>>
>
>>>> -----Original Message-----
>
>>>> From: Action Request System discussion list(ARSList)
>
>>>> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
>
>>>> Sent: Thursday, March 24, 2011 02:43 AM
>
>>>> To: [email protected]
>
>>>> Subject: DevStudio 7.6.04 not showing objects...
>
>>>>
>
>>>> Hi,
>
>>>>
>
>>>> DevStudio 7.6.04 shows less objects than really exists. The server
>
>>>> is a
>
>>>> 7.6.04 as well.
>
>>>>
>
>>>> In my example I see 340 filters, when opening AllObjects->Filters.
>
>>>>
>
>>>> If I login using the good (?) old ARAdmin, it shows 713 filters.
>
>>>>
>
>>>> The interesting thing was that I saw 713 objects using DevStudio
>>>> 7.6.03.
>
>>>> After upgrading to DevStudio 7.6.04, the filters disappeared.
>
>>>>
>
>>>> I reinstalled DevStudio 7.6.03, and removed the workspace-directory,
>
>>>> and now I see only 340 in DevStudio 7.6.03 as well :-(
>
>>>>
>
>>>> It seems like the objects reappear if I import the filter in place
>
>>>> using DevStudio 7.6.04. The filters are there all the time according
>
>>>> to ARAdmin...
>
>>>>
>
>>>> This concerns more than just filters. It concerns both custom and
>
>>>> the AR*-objects.
>
>>>>
>
>>>> Any ideas? Anyone else???
>
>>>>
>
>>>> Best Regards - Misi, RRR AB, http://www.rrr.se
>
>>>>
>
>>>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
>
>>>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>
>>>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>
>>>> logs.
>
>>>> Find these products, and many free tools and utilities, at
>
>>>> http://rrr.se.
>
>>>>
>
>>>> ____________________________________________________________________
>
>>>> ___________ UNSUBSCRIBE or access ARSlist Archives at
>
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>
>>>> Answers Are"
>
>>>>
>
>>>
>
>>> _____________________________________________________________________
>
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>>>
>
>>
>
>> ______________________________________________________________________
>
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>
> _______________________________________________________________________________
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